{"id":311430,"date":"2026-01-09T04:08:18","date_gmt":"2026-01-09T02:08:18","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/outils-de-centre-dappels\/transcription-des-appels\/"},"modified":"2026-01-09T04:09:28","modified_gmt":"2026-01-09T02:09:28","slug":"transcription-des-appels","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/fr\/outils-de-centre-dappels\/transcription-des-appels\/","title":{"rendered":"Transcription des appels"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Capturez chaque mot gr\u00e2ce au logiciel de transcription automatis\u00e9e des appels<\/h1>\n\n\n\n<p>Capturez automatiquement vos appels sous forme \u00e9crite gr\u00e2ce \u00e0 la transcription avanc\u00e9e des appels par l&rsquo;IA. Notre logiciel de transcription automatique des appels vous permet de ne jamais manquer des d\u00e9tails cruciaux et facilite l&rsquo;enregistrement, la recherche et la r\u00e9vision des conversations \u00e0 tout moment. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video autoplay=\"\" loop=\"\" muted=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/11\/Transcript.mp4\" playsinline=\"\"><\/video><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Enregistrez, examinez et r\u00e9coltez les fruits de votre travail<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Augmentez votre productivit\u00e9 de 23<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Ne prenez plus de notes et n&rsquo;\u00e9coutez plus en m\u00eame temps. Gr\u00e2ce au logiciel de transcription automatis\u00e9e des appels, votre \u00e9quipe peut se concentrer enti\u00e8rement sur la conversation, et non sur le clavier. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Augmentez les conversions de 20<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Tirez parti d&rsquo;un logiciel de transcription d&rsquo;appels AI pour examiner les appels de vente, affiner vos strat\u00e9gies de vente et fournir un meilleur coaching.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lock01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 10V8C17 5.23858 14.7614 3 12 3C9.23858 3 7 5.23858 7 8V10M12 14.5V16.5M8.8 21H15.2C16.8802 21 17.7202 21 18.362 20.673C18.9265 20.3854 19.3854 19.9265 19.673 19.362C20 18.7202 20 17.8802 20 16.2V14.8C20 13.1198 20 12.2798 19.673 11.638C19.3854 11.0735 18.9265 10.6146 18.362 10.327C17.7202 10 16.8802 10 15.2 10H8.8C7.11984 10 6.27976 10 5.63803 10.327C5.07354 10.6146 4.6146 11.0735 4.32698 11.638C4 12.2798 4 13.1198 4 14.8V16.2C4 17.8802 4 18.7202 4.32698 19.362C4.6146 19.9265 5.07354 20.3854 5.63803 20.673C6.27976 21 7.11984 21 8.8 21Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Restez toujours 100% conforme<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Respectez les r\u00e9glementations sectorielles sans vous casser la t\u00eate. Gr\u00e2ce \u00e0 la transcription automatique des appels pour le suivi de la conformit\u00e9, vous pouvez facilement stocker, examiner et auditer chaque conversation. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Nous avons aid\u00e9 des milliers d&rsquo;entreprises internationales \u00e0<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">\u00c9tudes de cas de clients qui construisent plus rapidement.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" class=\"btn btn-ghost\">Essayez gratuitement<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\" class=\"btn btn-primary\">Contacter les ventes<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Un moteur de vente mondial aliment\u00e9 par des conversations connect\u00e9es<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Les transcriptions et les analyses AI de CloudTalk facilitent le suivi des ratios de conversation, de la profondeur de la d\u00e9couverte et des performances r\u00e9gionales, le tout sans n\u00e9cessiter de formation formelle pour commencer.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef d&#039;\u00e9quipe SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">R\u00e9volutionner l&rsquo;efficacit\u00e9 de Revolut et \u00e9conomiser plus de 40 heures<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Gr\u00e2ce \u00e0 la fiabilit\u00e9 de CloudTalk, nous avons pu am\u00e9liorer les performances des \u00e9quipes de vente et conclure plus d&rsquo;affaires que nous n&rsquo;aurions jamais pu l&rsquo;imaginer.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef des op\u00e9rations<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Augmentation de la productivit\u00e9 de 200 agents d&rsquo;assistance \u00e0 la client\u00e8le<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Gr\u00e2ce \u00e0 l&rsquo;outil d&rsquo;analyse de CloudTalk, j&rsquo;ai d\u00e9sormais une vue d&rsquo;ensemble de toutes les \u00e9tapes du processus. Nous pouvons trouver des \u00e9carts et acqu\u00e9rir une bien meilleure compr\u00e9hension de nos \u00e9quipes.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Gestionnaire de la prestation de services<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">L&rsquo;\u00e9quipe d&rsquo;assistance \u00e0 la client\u00e8le de Glovo est \u00e0 l&rsquo;origine du succ\u00e8s de l&rsquo;entreprise<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0CloudTalk a am\u00e9lior\u00e9 les co\u00fbts et l&rsquo;efficacit\u00e9 de notre \u00e9quipe. La fonction de script nous permet de diriger les appels de mani\u00e8re beaucoup plus syst\u00e9matique.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Croissance de l&#039;offre mondiale<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Qu&rsquo;est-ce que la transcription d&rsquo;appels ?<\/h4>\n\n\n\n<p>La <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-transcribe-phone-calls\/\">transcription d<\/a> &lsquo;appels est le processus qui consiste \u00e0 convertir automatiquement des conversations parl\u00e9es en texte \u00e9crit \u00e0 l&rsquo;aide d&rsquo;un <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/best-speech-to-text-ai\/\">logiciel de transcription d&rsquo;appels AI<\/a>. Cette technologie utilise la reconnaissance vocale avanc\u00e9e pour fournir des transcriptions d&rsquo;appels automatis\u00e9es qui sont rapides, pr\u00e9cises et pr\u00eates \u00e0 l&#8217;emploi.   <br\/><br\/>Que vous ayez besoin d&rsquo;une transcription automatis\u00e9e des appels pour le support client, les ventes ou le suivi de la conformit\u00e9, ce logiciel vous permet de vous assurer qu&rsquo;aucun d\u00e9tail crucial n&rsquo;est oubli\u00e9, transformant ainsi chaque conversation en un puissant atout commercial.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1.png\" alt=\"\" class=\"wp-image-294061\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJAgJB3bL7-U_httpss.mj_.rundea5rpv1wvY_A_f4c93478-e833-44cc-bbb6-394f0f637d93-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Comment fonctionne la transcription des appels ?<\/h4>\n\n\n\n<p>Consid\u00e9rez la transcription automatique des appels comme votre assistant intelligent qui ne manque jamais un mot. Avec le logiciel de transcription d&rsquo;appels AI de CloudTalk, vos appels sont automatiquement transcrits en temps r\u00e9el dans cinq langues : anglais, fran\u00e7ais, allemand, portugais et espagnol.   <br\/><br\/>Et voici le meilleur : il ne s&rsquo;agit pas d&rsquo;une simple conversion de la parole en texte. Il s&rsquo;agit d&rsquo;un <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-center-voice-analytics\/\">syst\u00e8me d&rsquo;analyse vocale pour centre d&rsquo;appels<\/a> qui non seulement fournit des transcriptions extr\u00eamement pr\u00e9cises, mais qui vous donne \u00e9galement des informations plus approfondies sur chaque conversation. Vous pouvez ainsi comprendre vos clients et am\u00e9liorer les performances de votre \u00e9quipe.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"1744\" height=\"1380\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1.png\" alt=\"\" class=\"wp-image-293306\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1.png 1744w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-300x237.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-1024x810.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-768x608.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-1536x1215.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-1365x1080.png 1365w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-938x742.png 938w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-541x428.png 541w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-424x336.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-143x113.png 143w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/ScreenCall-Transcription-1-88x70.png 88w\" sizes=\"auto, (max-width: 1744px) 100vw, 1744px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Avantages de la transcription d&rsquo;appels<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Transformez vos conversations en une ressource pr\u00e9cieuse<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-target04 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M16 8V5L19 2L20 4L22 5L19 8H16ZM16 8L12 11.9999M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2M17 12C17 14.7614 14.7614 17 12 17C9.23858 17 7 14.7614 7 12C7 9.23858 9.23858 7 12 7\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Formation et coaching renforc\u00e9s<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Les commerciaux oublient souvent des informations cruciales pendant les appels. Les logiciels de transcription automatis\u00e9e des appels enregistrent chaque objection, chaque question et chaque argumentaire r\u00e9ussi. Les \u00e9quipes \u00e9tudient ces conversations, affinant leur approche en fonction des interactions r\u00e9elles avec les clients.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageSmileCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M8.99962 14C8.99962 14 10.3121 15.5 12.4996 15.5C14.6871 15.5 15.9996 14 15.9996 14M15.2496 9H15.2596M9.74962 9H9.75962M12.4996 20C17.194 20 20.9996 16.1944 20.9996 11.5C20.9996 6.80558 17.194 3 12.4996 3C7.8052 3 3.99962 6.80558 3.99962 11.5C3.99962 12.45 4.15547 13.3636 4.443 14.2166C4.55119 14.5376 4.60529 14.6981 4.61505 14.8214C4.62469 14.9432 4.6174 15.0286 4.58728 15.1469C4.55677 15.2668 4.48942 15.3915 4.35472 15.6408L2.71906 18.6684C2.48575 19.1002 2.36909 19.3161 2.3952 19.4828C2.41794 19.6279 2.50337 19.7557 2.6288 19.8322C2.7728 19.9201 3.01692 19.8948 3.50517 19.8444L8.62619 19.315C8.78127 19.299 8.85881 19.291 8.92949 19.2937C8.999 19.2963 9.04807 19.3029 9.11586 19.3185C9.18478 19.3344 9.27145 19.3678 9.44478 19.4345C10.3928 19.7998 11.4228 20 12.4996 20ZM15.7496 9C15.7496 9.27614 15.5258 9.5 15.2496 9.5C14.9735 9.5 14.7496 9.27614 14.7496 9C14.7496 8.72386 14.9735 8.5 15.2496 8.5C15.5258 8.5 15.7496 8.72386 15.7496 9ZM10.2496 9C10.2496 9.27614 10.0258 9.5 9.74962 9.5C9.47348 9.5 9.24962 9.27614 9.24962 9C9.24962 8.72386 9.47348 8.5 9.74962 8.5C10.0258 8.5 10.2496 8.72386 10.2496 9Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Am\u00e9lioration de l&rsquo;information sur les clients<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Une \u00e9quipe d&rsquo;assistance remarque une tendance dans les plaintes des clients concernant une fonctionnalit\u00e9 sp\u00e9cifique. Sans transcriptions, il faudrait des mois pour que ces informations fassent surface. Avec des enregistrements textuels consultables, les \u00e9quipes rep\u00e8rent imm\u00e9diatement les tendances, ce qui aide les \u00e9quipes produit \u00e0 hi\u00e9rarchiser les am\u00e9liorations.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-bookOpen01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 21L11.8999 20.8499C11.2053 19.808 10.858 19.287 10.3991 18.9098C9.99286 18.5759 9.52476 18.3254 9.02161 18.1726C8.45325 18 7.82711 18 6.57482 18H5.2C4.07989 18 3.51984 18 3.09202 17.782C2.71569 17.5903 2.40973 17.2843 2.21799 16.908C2 16.4802 2 15.9201 2 14.8V6.2C2 5.07989 2 4.51984 2.21799 4.09202C2.40973 3.71569 2.71569 3.40973 3.09202 3.21799C3.51984 3 4.07989 3 5.2 3H5.6C7.84021 3 8.96031 3 9.81596 3.43597C10.5686 3.81947 11.1805 4.43139 11.564 5.18404C12 6.03968 12 7.15979 12 9.4M12 21V9.4M12 21L12.1001 20.8499C12.7947 19.808 13.142 19.287 13.6009 18.9098C14.0071 18.5759 14.4752 18.3254 14.9784 18.1726C15.5467 18 16.1729 18 17.4252 18H18.8C19.9201 18 20.4802 18 20.908 17.782C21.2843 17.5903 21.5903 17.2843 21.782 16.908C22 16.4802 22 15.9201 22 14.8V6.2C22 5.07989 22 4.51984 21.782 4.09202C21.5903 3.71569 21.2843 3.40973 20.908 3.21799C20.4802 3 19.9201 3 18.8 3H18.4C16.1598 3 15.0397 3 14.184 3.43597C13.4314 3.81947 12.8195 4.43139 12.436 5.18404C12 6.03968 12 7.15979 12 9.4\" stroke=\"#414651\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Simplification de la conformit\u00e9 et de la documentation<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Les \u00e9quipes juridiques et de conformit\u00e9 n&rsquo;ont plus besoin de fouiller dans d&rsquo;interminables enregistrements d&rsquo;appels. Gr\u00e2ce \u00e0 la transcription automatis\u00e9e des appels pour la conformit\u00e9, chaque promesse, confirmation et accord est stock\u00e9 dans un format facile \u00e0 consulter. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-barChart08 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H6.2C5.07989 21 4.51984 21 4.09202 20.782C3.71569 20.5903 3.40973 20.2843 3.21799 19.908C3 19.4802 3 18.9201 3 17.8V3M7 14.5V17.5M11.5 11.5V17.5M16 8.5V17.5M20.5 5.5V17.5\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Prise de d\u00e9cision fond\u00e9e sur les donn\u00e9es<\/h4>\n\n\n\n<p class=\"has-text-align-center\">En analysant les donn\u00e9es de transcription des appels AI, vous pouvez d\u00e9couvrir le langage authentique des clients, leurs pr\u00e9f\u00e9rences et leurs points faibles directement \u00e0 la source. Ces informations concr\u00e8tes vous aident \u00e0 \u00e9laborer des messages, des campagnes et des strat\u00e9gies de produits. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Transformez vos transcriptions en une mine d&rsquo;informations<\/h4>\n\n\n\n<p>Lorsque vous combinez la transcription des appels avec des <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-intelligence\/\">outils d&rsquo;intelligence artificielle,<\/a> vos conversations stock\u00e9es deviennent un tr\u00e9sor d&rsquo;informations exploitables. Avec le bon logiciel, votre \u00e9quipe n&rsquo;a plus besoin de passer au crible des transcriptions interminables pour d\u00e9couvrir ce qui compte le plus. <br\/><br\/>Les fonctions aliment\u00e9es par l&rsquo;IA, telles que les <a href=\"https:\/\/test-staging.cloudtalk.io\/automatic-call-summary-tags\/\">r\u00e9sum\u00e9s d&rsquo;appels automatiques<\/a> et l&rsquo;<a href=\"https:\/\/test-staging.cloudtalk.io\/topics-extraction\/\">extraction de sujets<\/a>, font le gros du travail \u00e0 votre place, en mettant en \u00e9vidence les moments cl\u00e9s, en faisant ressortir les tendances et en signalant ce qui m\u00e9rite l&rsquo;attention. Il est ainsi plus facile d&rsquo;am\u00e9liorer le coaching, d&rsquo;\u00e9lever le service \u00e0 la client\u00e8le et de prendre des d\u00e9cisions plus intelligentes, bas\u00e9es sur les donn\u00e9es, \u00e0 l&rsquo;\u00e9chelle de votre organisation. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/9358615-ai-analytics-report\" target=\"_blank\" rel=\"noopener\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3.png\" alt=\"\" class=\"wp-image-299045\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3.png 852w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3-300x243.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3-768x622.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3-528x428.png 528w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3-424x343.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Analytics-3-88x71.png 88w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Comment configurer la transcription des appels dans CloudTalk ?<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Sur votre <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">compte CloudTalk<\/a>, acc\u00e9dez \u00e0 <strong>Account &gt; Workflow Automations<\/strong>.<\/li>\n\n\n\n<li>S\u00e9lectionnez <strong>+ Ajouter un flux de travail<\/strong> et nommez votre flux de travail.<\/li>\n\n\n\n<li>Comme <a href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5648924-what-is-a-trigger\" target=\"_blank\" rel=\"noopener\">d\u00e9clencheur<\/a>, s\u00e9lectionnez <em>Enregistrement t\u00e9l\u00e9charg\u00e9<\/em>.<\/li>\n\n\n\n<li>S\u00e9lectionnez l&rsquo;<strong>action<\/strong> <em>Parole au texte.<\/em><\/li>\n\n\n\n<li>Confirmez et continuez.  <\/li>\n\n\n\n<li>Enregistrez votre flux de travail et activez-le.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5671571-speech-to-text-transcription\" target=\"_blank\" rel=\"noopener\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"854\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light.png\" alt=\"\" class=\"wp-image-299118\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light.png 854w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light-768x621.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light-530x428.png 530w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light-424x343.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/image-Transcript-Search-light-88x71.png 88w\" sizes=\"auto, (max-width: 854px) 100vw, 854px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Caract\u00e9ristiques<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Autres caract\u00e9ristiques susceptibles de vous int\u00e9resser<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/icon-automatic-call-summary-tags-featured.svg\" alt=\"\" class=\"wp-image-226156\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Marquage des appels<\/h4>\n\n\n\n<p>\u00c9liminez les r\u00e9p\u00e9titions et stimulez l&rsquo;efficacit\u00e9 gr\u00e2ce aux r\u00e9sum\u00e9s et aux Marquages des appels aliment\u00e9s par l&rsquo;IA.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/automatic-call-summary-tags\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/icon-sentiment-analysis-featured.svg\" alt=\"\" class=\"wp-image-226175\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Caract\u00e9ristique phare<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Analyse des sentiments<\/h4>\n\n\n\n<p>Obtenez un retour d&rsquo;information imm\u00e9diat sur l&rsquo;humeur de votre interlocuteur en suivant ses changements de sentiment.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sentiment-analysis\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Caract\u00e9ristique phare<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Analyse<\/h4>\n\n\n\n<p>Acc\u00e9dez \u00e0 des donn\u00e9es centralis\u00e9es sur les performances de votre \u00e9quipe et utilisez-les pour optimiser les op\u00e9rations, r\u00e9duire les co\u00fbts et conclure davantage de contrats.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/logiciel-de-centre-dappels-avec-statistiques\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/icon-listen-ratio.svg\" alt=\"\" class=\"wp-image-210071\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Rapport parole\/\u00e9coute<\/h4>\n\n\n\n<p>Suivez le ratio conversation\/\u00e9coute pour fournir un retour d&rsquo;information \u00e9tay\u00e9 par des donn\u00e9es et am\u00e9liorer le CX.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/talk-listen-ratio\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Questions fr\u00e9quemment pos\u00e9es<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Tout ce que vous devez savoir sur le produit et la facturation.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Qu&rsquo;est-ce que la transcription d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La transcription des appels convertit les conversations parl\u00e9es en <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/best-speech-to-text-ai\/\">texte \u00e9crit gr\u00e2ce \u00e0 l&rsquo;IA<\/a>, ce qui permet de revoir et d&rsquo;analyser facilement les appels.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment fonctionne la transcription des appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/ai-for-small-business\/\">outils aliment\u00e9s par l&rsquo;IA<\/a> traitent le son des appels et transcrivent le discours en texte, souvent en temps r\u00e9el ou peu de temps apr\u00e8s la fin de l&rsquo;appel.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>La transcription des appels est-elle exacte ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La pr\u00e9cision d\u00e9pend de la qualit\u00e9 audio et de la technologie utilis\u00e9e ; l&rsquo;IA avanc\u00e9e peut <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-transcribe-phone-calls\/\">atteindre une pr\u00e9cision de plus de 90 %<\/a> dans des conditions claires.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">La transcription d&rsquo;appels est-elle l\u00e9gale ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La l\u00e9galit\u00e9 varie selon les r\u00e9gions ; informez toujours les participants et obtenez leur consentement pour vous conformer aux <a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/securite-cloudtalk\/\">lois et r\u00e9glementations<\/a> locales.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397648430\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quels sont les avantages de la transcription d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Parmi les avantages de la transcription des appels, citons l&rsquo;am\u00e9lioration de la <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-center-training\/\">formation<\/a>, de la <a href=\"https:\/\/test-staging.cloudtalk.io\/privacy\/\">conformit\u00e9<\/a>, de la connaissance des clients et de la documentation des conversations.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1744103926357\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">La transcription des appels peut-elle se faire en plusieurs langues ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>De nombreux services prennent en charge plusieurs langues, mais la pr\u00e9cision peut varier ; v\u00e9rifiez si votre langue est prise en charge avant de l&rsquo;utiliser.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750694846864\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Dans quelle mesure mes donn\u00e9es transcrites sont-elles s\u00e9curis\u00e9es ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les services r\u00e9put\u00e9s utilisent le cryptage et des contr\u00f4les d&rsquo;acc\u00e8s stricts pour prot\u00e9ger la confidentialit\u00e9 de vos donn\u00e9es transcrites.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Vous avez encore des questions ?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Vous ne trouvez pas la r\u00e9ponse que vous cherchez ? Contactez notre \u00e9quipe. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Restons en contact<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Pour commencer ?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Rejoignez plus de 4,000+ entreprises modernes qui font d\u00e9j\u00e0 confiance \u00e0 CloudTalk pour avoir PLUS d&rsquo;appels et de MEILLEURS appels.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Capturez chaque mot gr\u00e2ce au logiciel de transcription automatis\u00e9e des appels Capturez automatiquement vos appels sous forme \u00e9crite gr\u00e2ce \u00e0 la transcription avanc\u00e9e des appels par l&rsquo;IA. Notre logiciel de transcription automatique des appels vous permet de ne jamais manquer des d\u00e9tails cruciaux et facilite l&rsquo;enregistrement, la recherche et la r\u00e9vision des conversations \u00e0 tout [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":191266,"parent":72366,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-311430","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/311430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=311430"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/311430\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/72366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/191266"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=311430"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=311430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}