{"id":232508,"date":"2024-08-05T13:50:18","date_gmt":"2024-08-05T11:50:18","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/conversation-intelligente-alimentee-par-lia\/"},"modified":"2025-10-24T12:00:57","modified_gmt":"2025-10-24T10:00:57","slug":"conversation-intelligente-alimentee-par-lia","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/","title":{"rendered":"Conversation intelligente aliment\u00e9e par l&#8217;IA"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-form-01 ai-page\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover is-light\"><video class=\"wp-block-cover__video-background intrinsic-ignore\" autoplay muted loop playsinline src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Stars_Animation.mp4\" data-object-fit=\"cover\"><\/video><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#FFF\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Enregistrez, transcrivez et analysez les appels avec Conversation Intelligence<\/h1>\n\n\n\n<p>Abandonnez l&rsquo;analyse manuelle des appels et les conjectures. Transcrivez, r\u00e9sumez et analysez automatiquement chaque appel pour que votre \u00e9quipe sache imm\u00e9diatement ce qui a \u00e9t\u00e9 dit, comment cela a \u00e9t\u00e9 dit et ce qu&rsquo;il faut faire ensuite. <\/p>\n\n\n\n<div class=\"wp-block-group five-image-review\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">COMMENCEZ VOTRE ESSAI GRATUIT<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group icons\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Avatar-blue-outline.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Avatar-blue-outline2.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Avatar-blue-outline3.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Avatar-blue-outline4.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Avatar-blue-outline5.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns stars is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/star-icon-full.svg\" alt=\"\" class=\"wp-image-288532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/star-icon-full.svg\" alt=\"\" class=\"wp-image-288532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/star-icon-full.svg\" alt=\"\" class=\"wp-image-288532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/star-icon-full.svg\" alt=\"\" class=\"wp-image-288532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/star-icon-full.svg\" alt=\"\" class=\"wp-image-288532\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-8232f80cd3bd34787e721ec053dd4a77\">\u00e0 partir de 1,660+ commentaires<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full header-image\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Hero_Images_AI_atf.png\" alt=\"\" class=\"wp-image-302067\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"telephony\" class=\"wp-block-group storylane-block-testimonial-section ds2-force-padding-with-divider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns storylane-header-button is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">AI Conversation Intelligence<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Oubliez les rediffusions. Gardez les id\u00e9es. <\/h3>\n\n\n\n<p>Les responsables ne peuvent pas perdre des heures \u00e0 examiner les appels, et les agents ne veulent pas de t\u00e2ches administratives suppl\u00e9mentaires. Le logiciel Conversation Intelligence transcrit, \u00e9tiquette et r\u00e9sume chaque interaction automatiquement, puis ajoute des informations plus approfondies telles que l&rsquo;analyse des sentiments et les notes intelligentes. Cela signifie 80% de temps de r\u00e9vision en moins pour les managers et ~5 minutes gagn\u00e9es par appel pour les agents.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">R\u00e9servez VOTRE D\u00c9MO<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group storylane-right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"storylane-frame\">\n<script async=\"\" src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n<div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(50.60% + 25px);width:100%;height:0;transform:scale(1)\">\n<iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/rsnrozvi1pmo?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-section-icons-and-image-02 ds2-force-padding-with-divider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Les avantages de l&rsquo;IA<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les donn\u00e9es que vous avez demand\u00e9es et l&rsquo;or cach\u00e9 entre les lignes<\/h3>\n\n\n\n<p>Gr\u00e2ce \u00e0 l&rsquo;intelligence conversationnelle aliment\u00e9e par l&rsquo;IA, vous ne vous contentez pas de voir ce qui s&rsquo;est pass\u00e9, vous comprenez pourquoi. Les sentiments, les sujets, les mod\u00e8les et le contexte sont d\u00e9couverts automatiquement, ce qui vous permet de mieux comprendre chaque appel en quelques minutes. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Pour les vendeurs<\/h4>\n\n\n\n<p>Utilisez l&rsquo;intelligence conversationnelle de l&rsquo;IA pour identifier les objections, \u00e9valuer l&rsquo;int\u00e9r\u00eat et revenir sur les points cl\u00e9s de vos interactions. Concentrez-vous sur l&rsquo;\u00e9tablissement de relations, nous nous chargeons du reste. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageSmileCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M8.99962 14C8.99962 14 10.3121 15.5 12.4996 15.5C14.6871 15.5 15.9996 14 15.9996 14M15.2496 9H15.2596M9.74962 9H9.75962M12.4996 20C17.194 20 20.9996 16.1944 20.9996 11.5C20.9996 6.80558 17.194 3 12.4996 3C7.8052 3 3.99962 6.80558 3.99962 11.5C3.99962 12.45 4.15547 13.3636 4.443 14.2166C4.55119 14.5376 4.60529 14.6981 4.61505 14.8214C4.62469 14.9432 4.6174 15.0286 4.58728 15.1469C4.55677 15.2668 4.48942 15.3915 4.35472 15.6408L2.71906 18.6684C2.48575 19.1002 2.36909 19.3161 2.3952 19.4828C2.41794 19.6279 2.50337 19.7557 2.6288 19.8322C2.7728 19.9201 3.01692 19.8948 3.50517 19.8444L8.62619 19.315C8.78127 19.299 8.85881 19.291 8.92949 19.2937C8.999 19.2963 9.04807 19.3029 9.11586 19.3185C9.18478 19.3344 9.27145 19.3678 9.44478 19.4345C10.3928 19.7998 11.4228 20 12.4996 20ZM15.7496 9C15.7496 9.27614 15.5258 9.5 15.2496 9.5C14.9735 9.5 14.7496 9.27614 14.7496 9C14.7496 8.72386 14.9735 8.5 15.2496 8.5C15.5258 8.5 15.7496 8.72386 15.7496 9ZM10.2496 9C10.2496 9.27614 10.0258 9.5 9.74962 9.5C9.47348 9.5 9.24962 9.27614 9.24962 9C9.24962 8.72386 9.47348 8.5 9.74962 8.5C10.0258 8.5 10.2496 8.72386 10.2496 9Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Pour les agents d&rsquo;assistance<\/h4>\n\n\n\n<p>Lisez entre les lignes des interactions avec les clients. Suivez facilement les sentiments et les sujets r\u00e9currents. Offrez un meilleur service et r\u00e9solvez les probl\u00e8mes plus rapidement.  <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Pour les gestionnaires<\/h4>\n\n\n\n<p>Entra\u00eenez plus intelligemment, pas plus durement. Obtenez des informations fond\u00e9es sur des donn\u00e9es concernant les performances de votre \u00e9quipe, identifiez les domaines \u00e0 am\u00e9liorer et inspirez-vous des m\u00e9thodes les plus performantes. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Hero_Images_Features.png\" alt=\"\" class=\"wp-image-301998\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio ds2-force-padding-with-divider\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Ventilation des caract\u00e9ristiques<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Que pouvez-vous faire avec la technologie de l&rsquo;intelligence conversationnelle ?<\/h2>\n\n\n\n<div class=\"wp-block-group ct-portfolio-gallery\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/topics-extraction\/\">\n<h4 class=\"wp-block-heading\">Extraction de sujets<\/h4>\n\n\n\n<p>Identifier les points cl\u00e9s et les tendances des conversations. Comprendre les sujets fr\u00e9quemment abord\u00e9s et r\u00e9pondre de mani\u00e8re proactive aux pr\u00e9occupations des clients. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full mobile\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Topic-Extraction-Mobile.png\" alt=\"\" class=\"wp-image-302045\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full desktop\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Topic-Extraction-1.png\" alt=\"\" class=\"wp-image-302059\"\/><\/figure>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/automatic-call-summary-tags\/\">\n<h4 class=\"wp-block-heading\">R\u00e9sum\u00e9s et \u00e9tiquettes automatiques<\/h4>\n\n\n\n<p>R\u00e9duisez consid\u00e9rablement le travail apr\u00e8s l&rsquo;appel. Les r\u00e9sum\u00e9s et les marquages des appels vous permettent d&rsquo;obtenir en un coup d&rsquo;\u0153il les principaux d\u00e9tails de la conversation. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full mobile\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Summaries-Tags-Mobile.png\" alt=\"\" class=\"wp-image-302048\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full desktop\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Summaries-Tags-1.png\" alt=\"\" class=\"wp-image-302049\"\/><\/figure>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/sentiment-analysis\/\">\n<h4 class=\"wp-block-heading\">Analyse des sentiments<\/h4>\n\n\n\n<p>Adaptez les conversations d&rsquo;assistance et de vente en fonction de l&rsquo;\u00e9volution des sentiments afin d&rsquo;obtenir de meilleurs r\u00e9sultats et d&rsquo;accro\u00eetre la satisfaction des clients.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full mobile\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Sentiment-Analysis_mobile.png\" alt=\"\" class=\"wp-image-302051\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full desktop\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Sentiment-Analysis-1.png\" alt=\"\" class=\"wp-image-302052\"\/><\/figure>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/call-transcription\/\">\n<h4 class=\"wp-block-heading\">Transcription des appels<\/h4>\n\n\n\n<p>Convertir automatiquement les appels en transcriptions et maintenir une base de donn\u00e9es compl\u00e8te des interactions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full mobile\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Call-Transcription-Mobile.png\" alt=\"\" class=\"wp-image-302053\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full desktop\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Call-Transcription-Desktop.webp\" alt=\"\" class=\"wp-image-302054\"\/><\/figure>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/talk-listen-ratio\/\">\n<h4 class=\"wp-block-heading\">Rapport parole\/\u00e9coute<\/h4>\n\n\n\n<p>Suivez la dynamique des conversations de vente et d&rsquo;assistance. Fournissez \u00e0 votre \u00e9quipe des commentaires \u00e9tay\u00e9s par des donn\u00e9es afin d&rsquo;am\u00e9liorer les interactions avec les clients. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full mobile\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Listen-Ratio-Mobile.png\" alt=\"\" class=\"wp-image-302055\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full desktop\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Listen-Ratio-scaled.png\" alt=\"\" class=\"wp-image-302057\"\/><\/figure>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item coming-soon-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/transcript-search\/\">\n<div class=\"wp-block-group header-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Recherche de mots-cl\u00e9s dans la transcription<\/h4>\n<\/div><\/div>\n\n\n\n<p>Recherchez des mots-cl\u00e9s et des phrases sp\u00e9cifiques dans les transcriptions pour comprendre les pr\u00e9occupations des clients, les d\u00e9clencheurs d&rsquo;achat et les domaines \u00e0 am\u00e9liorer.<\/p>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item coming-soon-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/trending-topics\/\">\n<div class=\"wp-block-group header-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Sujets d&rsquo;actualit\u00e9<\/h4>\n<\/div><\/div>\n\n\n\n<p>Obtenez des informations commerciales plus approfondies en visualisant les tendances des conversations sur plusieurs appels.<\/p>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item coming-soon-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"\">\n<div class=\"wp-block-group header-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Int\u00e9gration CRM<\/h4>\n<\/div><\/div>\n\n\n\n<p>Enregistrez sans effort les donn\u00e9es cl\u00e9s g\u00e9n\u00e9r\u00e9es par l&rsquo;IA dans votre syst\u00e8me de gestion de la relation client (CRM) existant, am\u00e9liorant ainsi votre gestion globale de la client\u00e8le.<\/p>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item coming-soon-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"\">\n<div class=\"wp-block-group header-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Surveillance des mots-cl\u00e9s<\/h4>\n<\/div><\/div>\n\n\n\n<p>Contr\u00f4lez le respect des scripts, suivez les mentions de produits ou de services sp\u00e9cifiques et recevez des alertes en cas de probl\u00e8mes de conformit\u00e9 potentiels, le tout gr\u00e2ce \u00e0 de puissantes analyses vocales.<\/p>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item coming-soon-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/ai-smart-notes\/\">\n<div class=\"wp-block-group header-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Notes intelligentes<\/h4>\n<\/div><\/div>\n\n\n\n<p>Capturez les d\u00e9tails cl\u00e9s et r\u00e9duisez le travail apr\u00e8s-appel de plus de 5 minutes par appel gr\u00e2ce aux notes IA envoy\u00e9es directement \u00e0 votre CRM.<\/p>\n<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item coming-soon-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"\">\n<div class=\"wp-block-group header-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Notation des appels (bient\u00f4t disponible)<\/h4>\n<\/div><\/div>\n\n\n\n<p>Cr\u00e9ez des tableaux de bord d&rsquo;assurance qualit\u00e9 et demandez \u00e0 l&rsquo;IA de noter automatiquement les appels, afin de garantir des \u00e9valuations \u00e9quitables et coh\u00e9rentes \u00e0 grande \u00e9chelle.<\/p>\n<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02 v2 ds2-force-padding\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Analyse multilingue<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fournir un service exceptionnel, quelle que soit la langue<\/h4>\n\n\n\n<p>La langue ne doit pas s&rsquo;interposer entre votre \u00e9quipe et vos clients. Gr\u00e2ce \u00e0 la d\u00e9tection et \u00e0 la traduction automatiques, les outils d&rsquo;intelligence conversationnelle vous aident \u00e0 comprendre chaque appel, ce qui vous permet de r\u00e9soudre les probl\u00e8mes plus rapidement, de personnaliser l&rsquo;assistance et de gagner la confiance au-del\u00e0 des fronti\u00e8res. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"footer-text\">Analysez les conversations dans plus de 50 langues, dont 5 des principales langues : anglais, allemand, portugais, espagnol et fran\u00e7ais.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Hero_Images_Features2.png\" alt=\"\" class=\"wp-image-302002\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Analyse agr\u00e9g\u00e9e aliment\u00e9e par l&rsquo;IA<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Entrez dans le cockpit de votre GTM pour un contr\u00f4le total des performances<\/h4>\n\n\n\n<p>Notre plateforme d&rsquo;intelligence conversationnelle rassemble toutes vos donn\u00e9es d&rsquo;appel dans un tableau de bord clair et unifi\u00e9. Suivez les ratios conversation\/\u00e9coute, les changements de sentiment, les tendances des sujets, et bien plus encore, ce qui vous donne une image compl\u00e8te de la performance de l&rsquo;\u00e9quipe sans avoir \u00e0 fouiller dans les rapports. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large cover-unset\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Hero_Images_Features3-1024x937.png\" alt=\"\" class=\"wp-image-302003\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group pricing-columns-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Aper\u00e7u de la tarification<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Ajoutez AI Conversation Intelligence \u00e0 n&rsquo;importe quel plan CloudTalk, pour autant d&rsquo;utilisateurs que vous le souhaitez.<\/p>\n\n\n\n<div class=\"wp-block-columns pricing-columns-category-1 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ct-evo-hyperlink-group pricing-column-sticky-header\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">\n<div class=\"wp-block-group pricing-column-header\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group pricing-header-with-badge\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\">AI Conversation Intelligence<\/h5>\n\n\n\n<p>Une visibilit\u00e9 totale de chaque conversation et une r\u00e9duction de 80 % du temps consacr\u00e9 \u00e0 l&rsquo;examen des appels.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group pricing-price-group yearly\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"price pricing-column-billing-price annually\">$9<\/p>\n\n\n\n<p class=\"pricing-column-billing-text annually\">Utilisateur \/ mois<br>Facturation annuelle ou mensuelle.<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"pricing-column-button\">Contacter les ventes<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n        <div class=\"wp-block-cloudtalk-pricing-features\">\n            <div class=\"pricing-features-container\">\n                \n                                                            <div class=\"feature-category\">\n                            \n                                                            <div class=\"category-header\">\n                                    <h3 class=\"category-title\">Key Features Include<\/h3>\n                                    \n                                                                    <\/div>\n                                                        \n                                                            <ul class=\"features-list\">\n                                                                                                                        <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">Individual, aggregated insights and team filtering (sales, support)<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                                                                                <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">Summaries, searchable transcripts, AI notes<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                                                                                <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">Topic extraction and trending topics<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                                                                                <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">Talk\/listen ratio<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                                                                                <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">Customer sentiment<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                                                                                <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">Call scoring (coming soon)<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                                                                                <li class=\"feature-item \">\n                                                <div class=\"feature-content\">\n                                                    <span class=\"feature-text\">PDF &amp; CRM export<\/span>\n                                                    \n                                                                                                        \n                                                                                                    <\/div>\n                                                \n                                                                                            <\/li>\n                                                                                                            <\/ul>\n                                                        \n                        <\/div>\n                                                    \n            <\/div>\n        <\/div>\n\n        <\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-section-integrations-icons-02 ds2-force-padding-with-divider image-in-center\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Int\u00e9grez l&rsquo;IA \u00e0 votre bo\u00eete \u00e0 outils<\/h3>\n\n\n\n<p>\u00c9largissez votre panoplie d&rsquo;outils commerciaux avec un logiciel d&rsquo;appel commercial qui peut \u00eatre facilement int\u00e9gr\u00e9 \u00e0 vos outils existants de gestion de la relation client, de commerce \u00e9lectronique ou de service d&rsquo;assistance, tels que Salesforce, Freshdesk, Help Scout, et des dizaines d&rsquo;autres.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">100+<\/span>\n\n\n\n<p>Int\u00e9grations int\u00e9gr\u00e9es<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">160+<\/span>\n\n\n\n<p>Couverture t\u00e9l\u00e9phonique du pays<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">82%<\/span>\n\n\n\n<p>  Augmentation du volume d&rsquo;appels<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Hero_Images_Integrations.png\" alt=\"\" class=\"wp-image-302062\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">23%<\/span>\n\n\n\n<p>Moins d&rsquo;appels manqu\u00e9s<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">2.5\u00d7<\/span>\n\n\n\n<p>Taux de r\u00e9ussite des appels sortants<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">30,000+<\/span>\n\n\n\n<p>La confiance des professionnels<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group mobile-info-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">100+<\/span>\n\n\n\n<p>Int\u00e9grations int\u00e9gr\u00e9es<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">160+<\/span>\n\n\n\n<p>Couverture t\u00e9l\u00e9phonique du pays<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">82%<\/span>\n\n\n\n<p>  Augmentation du volume d&rsquo;appels<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">23%<\/span>\n\n\n\n<p>Moins d&rsquo;appels manqu\u00e9s<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">2.5\u00d7<\/span>\n\n\n\n<p>Taux de r\u00e9ussite des appels sortants<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group info-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-brand-lg\">30,000+<\/span>\n\n\n\n<p>La confiance des professionnels<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center subheading\">D\u00e9couvrez 100+ Int\u00e9grations<\/p>\n\n\n\n<div class=\"wp-block-group integration-icons-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integration-de-centre-dappel-zapier-pour-cloudtalk\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconZapier.svg\" alt=\"\" class=\"wp-image-297388\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integration-de-votre-systeme-telephonique-dans-salesforce\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconSalesforce.svg\" alt=\"\" class=\"wp-image-297371\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integrez-intercom-a-votre-logiciel-de-centre-de-contact\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconIntercom.svg\" alt=\"\" class=\"wp-image-297337\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/n-1-des-systemes-telephoniques-pour-les-equipes-de-vente-pipedrive\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconPipedrive.svg\" alt=\"\" class=\"wp-image-297363\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integration-de-systeme-telephonique-pour-front\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconFront.svg\" alt=\"\" class=\"wp-image-297325\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integration-dun-centre-dappels-pour-zendesk\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconZendesk.svg\" alt=\"\" class=\"wp-image-297389\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/gong\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconGong.svg\" alt=\"\" class=\"wp-image-297326\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integration-dun-centre-dappel-pour-hubspot\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconHubSpot.svg\" alt=\"\" class=\"wp-image-297335\"\/><\/a><figcaption class=\"wp-element-caption\">Voir<\/figcaption><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/integrations\/\">Toutes les int\u00e9grations<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Intelligence des conversations &#8211; Tout ce que vous devez savoir<\/h3>\n\n\n\n<div class=\"wp-block-group old-solution-faq-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question active\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Qu&rsquo;est-ce que l&rsquo;intelligence des conversations et pourquoi est-elle importante ?<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>D\u00e9finition de l&rsquo;intelligence conversationnelle<\/strong><\/p>\n\n\n\n<p>Une plateforme d&rsquo;intelligence conversationnelle est un syst\u00e8me qui <strong>transcrit, analyse et extrait automatiquement des informations des conversations vocales<\/strong>. Elle utilise des fonctions d&rsquo;intelligence artificielle pour tout capturer, des sujets cl\u00e9s aux changements de sentiment, en passant par les ratios conversation\/\u00e9coute et les th\u00e8mes r\u00e9currents. <\/p>\n\n\n\n<p><strong>Importance de l&rsquo;intelligence conversationnelle dans l&rsquo;entreprise moderne<\/strong><\/p>\n\n\n\n<p>L&rsquo;intelligence des conversations aide les entreprises \u00e0 aller au-del\u00e0 des mots prononc\u00e9s lors d&rsquo;un appel pour d\u00e9couvrir comment la conversation s&rsquo;est d\u00e9roul\u00e9e et pourquoi elle \u00e9tait importante. En <a href=\"https:\/\/www.cloudtalk.io\/blog\/call-intelligence\/\" target=\"_blank\" rel=\"noopener\">transformant les appels en donn\u00e9es structur\u00e9es et en informations exploitables, telles que les<\/a>tendances des sentiments, les mod\u00e8les de conversation et les sujets r\u00e9currents, elle r\u00e9v\u00e8le ce qui d\u00e9termine les r\u00e9sultats, ce qui n\u00e9cessite une attention particuli\u00e8re et ce que les \u00e9quipes peuvent am\u00e9liorer.   <\/p>\n\n\n\n<p><br><a href=\"https:\/\/www.cloudtalk.io\/blog\/7-reasons-why-phone-call-numbers-are-still-a-necessity-for-your-business\/\" target=\"_blank\" rel=\"noopener\">Les appels continuant d&rsquo;\u00eatre le principal canal de communication<\/a>, l&rsquo;intelligence des conversations devient un outil essentiel pour accro\u00eetre les connaissances sans augmenter les effectifs.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Caract\u00e9ristiques principales de Conversation Intelligence<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Les plateformes d&rsquo;intelligence conversationnelle rassemblent les donn\u00e9es vocales, l&rsquo;IA et l&rsquo;analytique pour cr\u00e9er une image compl\u00e8te de chaque conversation. Les meilleures plateformes ne se contentent pas de transcrire : elles extraient le sens, suivent les mod\u00e8les et font appara\u00eetre des opportunit\u00e9s qui pourraient autrement passer inaper\u00e7ues. <\/p>\n\n\n\n<p><strong>Transcription et r\u00e9sum\u00e9s des appels<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transcription automatique des appels<\/li>\n\n\n\n<li>Mettre en \u00e9vidence les moments cl\u00e9s et les actions \u00e0 entreprendre<\/li>\n\n\n\n<li>Cr\u00e9e des r\u00e9sum\u00e9s partageables et des journaux consultables<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Analyse des sentiments<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9tecte les changements de ton et les signaux \u00e9motionnels tout au long de l&rsquo;appel<\/li>\n\n\n\n<li>Signale l&rsquo;insatisfaction, l&rsquo;urgence ou le sentiment positif<\/li>\n\n\n\n<li>Aide les \u00e9quipes \u00e0 hi\u00e9rarchiser les suivis et les accompagne dans l&rsquo;acquisition de comp\u00e9tences non techniques.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Extraction de sujets et identification de tendances<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identifie les th\u00e8mes, questions et objections r\u00e9currents<\/li>\n\n\n\n<li>Suivi des sujets \u00e9mergents dans les conversations avec les clients<\/li>\n\n\n\n<li>Rechercher des possibilit\u00e9s de formation et d&rsquo;am\u00e9lioration des produits<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Ratio de parole et mesures de participation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mesure qui a parl\u00e9, quand et pendant combien de temps<\/li>\n\n\n\n<li>Aide \u00e0 \u00e9valuer l&rsquo;engagement des repr\u00e9sentants et l&rsquo;\u00e9coute des clients<\/li>\n\n\n\n<li>Informer le coaching sur la structure et le calendrier des appels<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Int\u00e9grations CRM et Workflow<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Synchronisation avec des outils tels que Salesforce, HubSpot et Zendesk<\/li>\n\n\n\n<li>Enregistre automatiquement les r\u00e9sum\u00e9s, les transcriptions et les id\u00e9es.<\/li>\n\n\n\n<li>D\u00e9clenche des flux de travail en fonction des r\u00e9sultats des appels ou des balises.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>S\u00e9curit\u00e9, vie priv\u00e9e et conformit\u00e9<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cryptage des donn\u00e9es d&rsquo;appel et des autorisations d&rsquo;acc\u00e8s<\/li>\n\n\n\n<li>R\u00e9pond aux <a href=\"https:\/\/www.cloudtalk.io\/security\/\" target=\"_blank\" rel=\"noopener\">normes de conformit\u00e9 et de s\u00e9curit\u00e9<\/a> telles que GDPR et HIPAA.<\/li>\n\n\n\n<li>Assure la protection des donn\u00e9es sensibles \u00e0 chaque \u00e9tape<\/li>\n<\/ul>\n\n\n\n<p>CloudTalk est le meilleur <a href=\"https:\/\/www.cloudtalk.io\/blog\/best-conversation-intelligence-software\/\" target=\"_blank\" rel=\"noopener\">logiciel d&rsquo;intelligence conversationnelle<\/a> pour les \u00e9quipes modernes. Il r\u00e9unit toutes ces fonctionnalit\u00e9s au sein d&rsquo;une plateforme puissante et facile \u00e0 utiliser qui aide les entreprises \u00e0 stimuler les performances, \u00e0 am\u00e9liorer l&rsquo;exp\u00e9rience client et \u00e0 mettre \u00e0 l&rsquo;\u00e9chelle les d\u00e9cisions fond\u00e9es sur la perspicacit\u00e9. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>D\u00e9couvrez les avantages de l&rsquo;intelligence des conversations<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>L&rsquo;intelligence des conversations transforme les appels en un atout strat\u00e9gique. Au lieu de s&rsquo;appuyer sur des notes ou des souvenirs, les \u00e9quipes disposent d&rsquo;une source de v\u00e9rit\u00e9 partag\u00e9e, avec des informations qui les aident \u00e0 avancer plus vite, \u00e0 mieux encadrer et \u00e0 se d\u00e9velopper plus intelligemment. <\/p>\n\n\n\n<p><strong>Productivit\u00e9 et gain de temps<\/strong><\/p>\n\n\n\n<p>Lib\u00e9rez votre \u00e9quipe des t\u00e2ches manuelles r\u00e9p\u00e9titives et acc\u00e9l\u00e9rez les flux de travail quotidiens.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9duit jusqu&rsquo;\u00e0 80 % les r\u00e9visions manuelles des appels<\/li>\n\n\n\n<li>Les agents gagnent plus de 5 minutes par appel gr\u00e2ce au marquage automatique et aux r\u00e9sum\u00e9s.<\/li>\n\n\n\n<li>Rationalisation de l&rsquo;int\u00e9gration et de la formation continue<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Impact sur les recettes et les ventes<\/strong><\/p>\n\n\n\n<p>Sachez ce qui g\u00e9n\u00e8re r\u00e9ellement du chiffre d&rsquo;affaires, en mettant en \u00e9vidence les mod\u00e8les gagnants et en <a href=\"https:\/\/www.cloudtalk.io\/blog\/ai-sales-call\/\" target=\"_blank\" rel=\"noopener\">aidant les \u00e9quipes de vente \u00e0<\/a> transformer les informations en davantage d&rsquo;affaires conclues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>r\u00e9v\u00e8le ce que les personnes les plus performantes disent et font diff\u00e9remment<\/li>\n\n\n\n<li>Trace les moments cl\u00e9s de la vente comme la tarification, les objections et les \u00e9tapes suivantes.<\/li>\n\n\n\n<li>Acc\u00e9l\u00e8re la vitesse du pipeline gr\u00e2ce \u00e0 des suivis plus intelligents<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Qualit\u00e9 du support et exp\u00e9rience client<\/strong><\/p>\n\n\n\n<p>Fournissez une <a href=\"https:\/\/www.cloudtalk.io\/blog\/seamless-ai-customer-service\/\" target=\"_blank\" rel=\"noopener\">assistance coh\u00e9rente et de haute qualit\u00e9<\/a> \u00e0 chaque point de contact. Les informations en temps r\u00e9el aident les \u00e9quipes \u00e0 d\u00e9tecter rapidement les probl\u00e8mes et \u00e0 am\u00e9liorer chaque interaction avec les clients. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Am\u00e9liore l&rsquo;assurance qualit\u00e9 gr\u00e2ce \u00e0 l&rsquo;\u00e9valuation en temps r\u00e9el des sentiments et des appels<\/li>\n\n\n\n<li>Identifie les tendances \u00e0 l&rsquo;origine des probl\u00e8mes r\u00e9currents ou des escalades<\/li>\n\n\n\n<li>Assurer un soutien coh\u00e9rent entre les r\u00e9gions et les \u00e9quipes.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Formation, coaching et int\u00e9gration<\/strong><\/p>\n\n\n\n<p>Donnez une longueur d&rsquo;avance \u00e0 votre \u00e9quipe. Utilisez les <a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-call-center-coaching-10-tips-for-better-results\/\" target=\"_blank\" rel=\"noopener\">donn\u00e9es d&rsquo;appels r\u00e9els pour former les<\/a> nouveaux employ\u00e9s et les faire progresser plus rapidement et plus efficacement. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fournit des exemples r\u00e9els pour les sessions de formation<\/li>\n\n\n\n<li>Signale automatiquement les opportunit\u00e9s de coaching<\/li>\n\n\n\n<li>Raccourcit le temps de mise en route pour les nouveaux employ\u00e9s<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Perspectives strat\u00e9giques et alignement des activit\u00e9s<\/strong><\/p>\n\n\n\n<p>Combler le foss\u00e9 entre les donn\u00e9es et l&rsquo;action. L&rsquo;intelligence des conversations permet de relier le retour d&rsquo;information de premi\u00e8re ligne \u00e0 des objectifs commerciaux plus larges et \u00e0 des strat\u00e9gies interfonctionnelles. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suivi de l&rsquo;impact des messages sur les \u00e9quipes et les march\u00e9s<\/li>\n\n\n\n<li>Met en \u00e9vidence les lacunes en mati\u00e8re d&rsquo;habilitation, de processus ou de produits.<\/li>\n\n\n\n<li>Aligne le marketing, les ventes et le CX autour de la voix r\u00e9elle du client.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Mettez en \u0153uvre l&rsquo;intelligence des conversations en toute confiance<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Pour commencer \u00e0 utiliser l&rsquo;intelligence artificielle dans les conversations, c&rsquo;est plus facile que vous ne le pensez. Avec les bons outils et la bonne configuration, vous pouvez transformer rapidement les donn\u00e9es d&rsquo;appel brutes en informations utiles pour l&rsquo;entreprise. <\/p>\n\n\n\n<p><strong>Choisir le bon fournisseur<\/strong><\/p>\n\n\n\n<p>Commencez par une plateforme qui peut r\u00e9pondre aux besoins de votre entreprise. Les <a href=\"https:\/\/www.cloudtalk.io\/blog\/best-conversation-intelligence-software\/\" target=\"_blank\" rel=\"noopener\">meilleures solutions d&rsquo;intelligence conversationnelle<\/a> sont faciles \u00e0 utiliser, s\u00e9curis\u00e9es et con\u00e7ues pour \u00e9voluer. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recherchez des int\u00e9grations natives avec vos outils existants<\/li>\n\n\n\n<li>Privil\u00e9giez les plates-formes dot\u00e9es de solides r\u00e9f\u00e9rences en mati\u00e8re de s\u00e9curit\u00e9 et de conformit\u00e9.<\/li>\n\n\n\n<li>Veillez \u00e0 ce que les rapports soient clairs, flexibles et en temps r\u00e9el.<\/li>\n<\/ul>\n\n\n\n<p>CloudTalk r\u00e9pond \u00e0 toutes les attentes. Figurant parmi les meilleures solutions d&rsquo;intelligence conversationnelle du march\u00e9, elle combine de <a href=\"https:\/\/www.cloudtalk.io\/features\/\" target=\"_blank\" rel=\"noopener\">puissantes fonctionnalit\u00e9s d&rsquo;IA<\/a>, une interface utilisateur intuitive et des int\u00e9grations transparentes pour aider les \u00e9quipes \u00e0 avancer plus rapidement, \u00e0 mieux coacher et \u00e0 se d\u00e9velopper plus intelligemment, le tout sans complexit\u00e9 suppl\u00e9mentaire. <\/p>\n\n\n\n<p><strong>D\u00e9finir les cas d&rsquo;utilisation et les indicateurs de r\u00e9ussite<\/strong><\/p>\n\n\n\n<p>Identifiez les domaines o\u00f9 l&rsquo;intelligence conversationnelle cr\u00e9era le plus de valeur pour votre entreprise.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accompagnez-vous les repr\u00e9sentants, am\u00e9liorez-vous le soutien, ou les deux ?<\/li>\n\n\n\n<li>Quelles sont les informations qui manquent actuellement \u00e0 vos appels ?<\/li>\n\n\n\n<li>Comment allez-vous mesurer le succ\u00e8s (par exemple, le temps gagn\u00e9, le CSAT, le taux de r\u00e9ussite) ?<\/li>\n<\/ul>\n\n\n\n<p><strong>Former la plateforme avec de vraies conversations<\/strong><\/p>\n\n\n\n<p>Posez les bases avec des donn\u00e9es r\u00e9elles et pertinentes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Importer des donn\u00e9es d&rsquo;appels r\u00e9cents pour construire des mod\u00e8les initiaux<\/li>\n\n\n\n<li>R\u00e9viser les r\u00e9sum\u00e9s et les \u00e9tiquettes g\u00e9n\u00e9r\u00e9s automatiquement<\/li>\n\n\n\n<li>Calibrer la pr\u00e9cision et la pertinence au fil du temps<\/li>\n<\/ul>\n\n\n\n<p><strong>Int\u00e9gration avec les outils et syst\u00e8mes de base<\/strong><\/p>\n\n\n\n<p>Rendez les informations instantan\u00e9ment exploitables dans l&rsquo;ensemble de votre flux de travail.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connectez vos logiciels de CRM, de helpdesk et de centre d&rsquo;appels<\/li>\n\n\n\n<li>Veillez \u00e0 ce que les transcriptions et les informations soient directement int\u00e9gr\u00e9es dans les flux de travail.<\/li>\n\n\n\n<li>Activer des alertes ou des suivis en fonction des r\u00e9sultats de la conversation<\/li>\n<\/ul>\n\n\n\n<p><strong>Contr\u00f4ler, r\u00e9it\u00e9rer et adapter<\/strong><\/p>\n\n\n\n<p>Commencez par une miniature, am\u00e9liorez continuellement vos performances et faites \u00e9voluer votre entreprise en toute confiance.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Examiner r\u00e9guli\u00e8rement les performances et le retour d&rsquo;information des utilisateurs<\/li>\n\n\n\n<li>\u00c9tendre l&rsquo;utilisation \u00e0 toutes les \u00e9quipes, \u00e0 toutes les r\u00e9gions et \u00e0 tous les types d&rsquo;appels<\/li>\n\n\n\n<li>Affiner en permanence sur la base de nouvelles donn\u00e9es et de nouveaux objectifs<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Tarification de la plateforme d&rsquo;intelligence conversationnelle<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>La tarification d\u00e9pend de la quantit\u00e9 de donn\u00e9es que vous traitez, du nombre d&rsquo;utilisateurs qui ont besoin d&rsquo;un acc\u00e8s et des fonctionnalit\u00e9s que vous activez. Que vous soyez en pleine expansion ou que vous commenciez en miniature, choisissez une plateforme qui r\u00e9pond \u00e0 vos besoins sans vous enfermer dans la complexit\u00e9. <\/p>\n\n\n\n<p><strong>Mod\u00e8les de tarification courants<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des licences par utilisateur pour des co\u00fbts d&rsquo;\u00e9quipe pr\u00e9visibles<\/li>\n\n\n\n<li>Tarification \u00e0 l&rsquo;usage bas\u00e9e sur le volume d&rsquo;appels ou le nombre de minutes.<\/li>\n\n\n\n<li>Plans \u00e0 plusieurs niveaux avec des mises \u00e0 niveau bas\u00e9es sur les fonctionnalit\u00e9s<br><\/li>\n<\/ul>\n\n\n\n<p><strong>\u00c9volutivit\u00e9 et co\u00fbts cach\u00e9s<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifiez les frais de stockage, d&rsquo;int\u00e9gration ou d&rsquo;analyse.<\/li>\n\n\n\n<li>Veillez \u00e0 ce que l&rsquo;int\u00e9gration et l&rsquo;assistance soient incluses<\/li>\n\n\n\n<li>Choisissez un fournisseur qui \u00e9volue avec votre \u00e9quipe<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Calculer le retour sur investissement<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comparez le co\u00fbt de la plateforme aux heures d&rsquo;examen manuel \u00e9conomis\u00e9es.<\/li>\n\n\n\n<li>Prenez en compte le temps de rampe plus rapide, le nombre de r\u00e9p\u00e9titions plus \u00e9lev\u00e9 et l&rsquo;am\u00e9lioration du CX.<\/li>\n\n\n\n<li>Utilisez vos connaissances pour g\u00e9n\u00e9rer des gains \u00e0 long terme dans les \u00e9quipes GTM.<\/li>\n<\/ul>\n\n\n\n<p>CloudTalk propose des plans de tarification transparents et flexibles pour l&rsquo;intelligence conversationnelle, construits pour soutenir les \u00e9quipes de toutes tailles. Les fonctions d&rsquo;IA peuvent \u00eatre ajout\u00e9es aux <a href=\"https:\/\/www.cloudtalk.io\/pricing\" target=\"_blank\" rel=\"noopener\">plans de CloudTalk<\/a> pour seulement9 $ par utilisateur\/mois, factur\u00e9 annuellement. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cta-section newsletter-cta-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Moins d&rsquo;heures consacr\u00e9es \u00e0 l&rsquo;examen des appels. Plus de temps pour les clients. <\/h3>\n\n\n\n<p>D\u00e9couvrez comment l&rsquo;IA de CloudTalk permet aux responsables d&rsquo;\u00e9conomiser 80 % du temps de r\u00e9vision et redonne 5 minutes aux agents apr\u00e8s chaque appel.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ai-voice-agents\/\">R\u00e9servez d\u00e8s maintenant<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full mobile\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/newsletter-cta-section-va-mobile.png\" alt=\"\" class=\"wp-image-294515\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large desktop\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/newsletter-cta-section-va-desktop-1024x828.png\" alt=\"\" class=\"wp-image-294534\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI Conversation Intelligence Oubliez les rediffusions. Gardez les id\u00e9es. Les responsables ne peuvent pas perdre des heures \u00e0 examiner les appels, et les agents ne veulent pas de t\u00e2ches administratives suppl\u00e9mentaires. Le logiciel Conversation Intelligence transcrit, \u00e9tiquette et r\u00e9sume chaque interaction automatiquement, puis ajoute des informations plus approfondies telles que l&rsquo;analyse des sentiments et les [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":176643,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-ai_page_new.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-232508","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/232508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=232508"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/232508\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/176643"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=232508"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=232508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}