{"id":74616,"date":"2022-04-19T21:21:54","date_gmt":"2022-04-19T19:21:54","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/como-dominar-el-valor-percibido-por-el-cliente-cpv\/"},"modified":"2024-10-18T19:13:31","modified_gmt":"2024-10-18T17:13:31","slug":"como-dominar-el-valor-percibido-por-el-cliente-cpv","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/es\/blog\/como-dominar-el-valor-percibido-por-el-cliente-cpv\/","title":{"rendered":"\u00bfC\u00f3mo dominar el valor percibido por el cliente (CPV)?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">How to Master Customer Perceived Value (CPV)<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\" style=\"border-radius:3px\">CONTACT SALES<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\" style=\"border-radius:3px\">TRY FOR FREE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-1024x538.png\" alt=\"Valor percibido por el cliente\" class=\"wp-image-14149\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-1024x538.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-300x158.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-768x403.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-200x105.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-784x412.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-560x294.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-484x254.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-400x210.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-392x206.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-152x80.png 152w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-257x135.png 257w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv-64x34.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cpv.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">The perception of value is as important as the value itself. That is why CPV is the core of any business. Reasons why a customer decides to purchase your item differ &#8211; from rational pursuits to those highly emotional.<\/p>\n\n\n\n<p>Yet, motivating your customer to see these reasons is fully up to you. There are lots of ways to do it. Find out how to master a customer&#8217;s perceived value with a maximum profit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">What is the customer&#8217;s perceived value?<\/h2>\n\n\n\n<p>El CPV es un m\u00e9rito de lo que los clientes actuales y potenciales piensan de su producto o servicio y cu\u00e1nto est\u00e1n dispuestos a pagar por \u00e9l. En otras palabras, en qu\u00e9 medida su producto cumple con los criterios del cliente en comparaci\u00f3n con sus costos = <strong>beneficio percibido menos el precio pagado. <\/strong> <\/p>\n\n\n\n<p>Maintaining the\u00a0<strong>balance between price and value<\/strong>, making the product\u00a0<strong>stand out\u00a0<\/strong>from the competition, and in the end, iInfluencing the customer to<strong>\u00a0purchase it\u00a0<\/strong>&#8211; are the core challenges each business must face.\u00a0<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Discover which tactics works in Customer Care<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-customer-care.svg\" alt=\"\" class=\"wp-image-177188\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=174593\/\">Read for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Puede utilizar varios m\u00e9todos para averiguar qu\u00e9 aporta valor a sus clientes y cu\u00e1l es el coste \u00f3ptimo para ellos. Por ejemplo, <strong>grupos de enfoque, encuestas<\/strong> y <strong>mercados de prueba<\/strong>. <\/p>\n\n\n\n<p><strong>Punto importante: <\/strong>Antes de profundizar m\u00e1s, es crucial enfatizar que las pr\u00e1cticas de CPV no deben ser \u00abturbias\u00bb. Persuadir a su audiencia para que compre no debe hacerse mediante el enga\u00f1o. <\/p>\n\n\n\n<p>La transparencia es extremadamente importante. Simplemente muestra los verdaderos beneficios percibidos, demostrando que la compra es un acuerdo de beneficio mutuo tanto para su negocio como para su cliente. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Customer perceived value (CPV): Definition, determinants and examples\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VgHUsiP4CnA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>A practical example of customer-perceived value\u00a0<\/strong><\/h3>\n\n\n\n<p>Supongamos que ofrece una soluci\u00f3n de software de atenci\u00f3n al cliente <strong>basada en la nube<\/strong>, tal como lo hacemos en CloudTalk. Hay una empresa que busca este tipo de servicio. Los l\u00edderes evaluar\u00e1n varios aspectos. Podemos verlo desde la experiencia de CloudTalk.<\/p>\n\n\n\n<p>You should certainly focus on\u00a0<strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/es\/funciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">features<\/a><\/strong>\u00a0like\u00a0<strong>user-friendliness<\/strong>\u00a0and\u00a0efficiency. Your lead agents shouldn&#8217;t waste a significant amount on figuring out how the system works. The company representatives want to make their call center as smooth as possible. Do you offer\u00a0automatic callbacks? Does your system have the ability to\u00a0<strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/es\/haga-clic-para-llamar\/\" target=\"_blank\" rel=\"noreferrer noopener\">call customers with a single click<\/a><\/strong>? These may be plus points for you. In the end, the faster, the better.\u00a0<\/p>\n\n\n\n<p>Further, there are\u00a0<strong>voice features<\/strong>\u00a0and\u00a0<strong>functionality<\/strong>. No one would like to deal with constant drop calls, poor sound quality, or long waiting times for customers. The last aspect is especially bad news for your business. You may incorporate\u00a0<strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/es\/desvio-de-llamadas-redireccion-de-llamadas\/\" target=\"_blank\" rel=\"noreferrer noopener\">call forwarding<\/a><\/strong>\u00a0to a currently available agent or a\u00a0<strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/es\/power-dialer-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">predictive dialer<\/a><\/strong>\u00a0that allows you to increase efficiency and the number of calls by automatically dialing the next call-in line.\u00a0<\/p>\n\n\n\n<p>El siguiente punto es la personalizaci\u00f3n. Con funciones como correo de voz o funciones de enrutamiento inteligente de llamadas, como la cola VIP, los clientes siempre se sentir\u00e1n especiales. Una gran caracter\u00edstica para tener tambi\u00e9n es el monitoreo: estad\u00edsticas de llamadas o informes de agentes. Realizar\u00e1 un seguimiento del rendimiento general. <\/p>\n\n\n\n<p><strong>\u00bfCumple con este requisito? <\/strong>Estupendo. <\/p>\n\n\n\n<p>But these are\u00a0<strong>not all factors<\/strong>\u00a0the customer takes into account. Let&#8217;s say that the product satisfied all the company decision-makers&#8217; needs. Are they ready to purchase? Not necessarily.\u00a0<\/p>\n\n\n\n<p><strong>Beware the price:\u00a0<\/strong>Potential customers probably did their research, including your competition&#8217;s services. And one of the most important factors they check is<strong>\u00a0cost efficiency<\/strong>. If your product&#8217;s price is perceived as\u00a0\u201cfair to its benefits\u201d, you might have won. Yet if the product seems\u00a0significantly overpriced, customers may decide on a cheaper service, even though it has minor disadvantages compared to yours.\u00a0<\/p>\n\n\n\n<p>Sin embargo, el \u00abmenor precio gana\u00bb no siempre se aplica. No si nuestras decisiones son <strong>impulsadas por emociones:<\/strong><\/p>\n\n\n\n<p>If you stand out from your competition, a good solution to<strong>\u00a0set your price right\u00a0<\/strong>may be <a href=\"https:\/\/www.productmarketingalliance.com\/your-guide-to-positioning\/\" target=\"_blank\" rel=\"noopener\">positioning <\/a>yourself in the middle. Right between the price that is considered too high and the average competitor&#8217;s price. Yet<strong>\u00a0don&#8217;t underprice your product<\/strong> since your primary goal is still to make a profit.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>El experimento del vino<\/strong><\/h3>\n\n\n\n<p>A good example of customer-perceived value is also an\u00a0<a href=\"https:\/\/freakonomics.com\/podcast\/freakonomics-radio-do-more-expensive-wines-taste-better\/\" target=\"_blank\" rel=\"noopener\">experiment<\/a>\u00a0where subjects got two bottles of wine. One bottle cost 5 dollars and the other 45 dollars. Most people chose the expensive wine over the cheap one, not knowing that they all actually drank the same beverage.\u00a0<\/p>\n\n\n\n<p>Esto prueba que el centro del placer en nuestro cerebro se activa al comprar algo m\u00e1s caro. En la percepci\u00f3n humana, el precio a menudo establece el valor. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\"><strong>Principales aspectos que influyen en el CPV<\/strong><\/h2>\n\n\n\n<p>Ahora que tenemos una idea general de qu\u00e9 es el CPV y c\u00f3mo puede funcionar para usted, reunamos cu\u00e1les son los principales factores que pueden desempe\u00f1ar un papel en el proceso de toma de decisiones del cliente.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Non-monetary aspects:<\/strong>\u00a0what non-material value the product brings to the customer, in the case of our call center example, usability, efficiency, quality, or user-friendliness.\u00a0<\/li>\n\n\n\n<li><strong>Monetary aspects:\u00a0<\/strong>To what extent does the product&#8217;s value correspond with the price paid? The customer evaluates whether above mentioned non-monetary aspects are worth the money.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Buyers may also take into consideration the general financial return &#8211; will the investment help to generate profit, for example, by providing\u00a0<strong><a href=\"https:\/\/test-staging.cloudtalk.io\/es\/blog\/8-ideas-para-mejorar-tus-interacciones-con-los-clientes\/\" target=\"_blank\" rel=\"noreferrer noopener\">exceptional customer service<\/a><\/strong>?\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Peer&#8217;s opinions:\u00a0<\/strong>Nowadays, customers heavily rely on references and feedback. Reviews and ratings play a crucial role in decision-making. Make sure they are as positive and frequent as possible.\u00a0<\/li>\n\n\n\n<li><strong>Assumptions:<\/strong>\u00a0This point is closely related to the previous one. It is in our nature to jump to conclusions. For example, people often assume that if someone influential recommends something, it has to be necessarily good.\u00a0<\/li>\n\n\n\n<li><strong>Desirability:<\/strong>\u00a0More well-known and desired the product, the more profitable it becomes &#8211; simple as that.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Es importante recordar que, a veces, existen <strong>razones no influyentes<\/strong> por las cuales los clientes eligen a su competencia. Como una orden directa de compra al precio m\u00e1s bajo posible o una conexi\u00f3n personal entre el comprador y su competidor. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\"><strong>\u00bfQu\u00e9 es el encuadre y c\u00f3mo usarlo?<\/strong><\/h2>\n\n\n\n<p>Bienvenido de nuevo al aspecto de los precios. Esta parte del proceso de compra puede ser la m\u00e1s cr\u00edtica. Tu objetivo es que el cliente elija lo que le da el mayor valor posible y a ti el m\u00e1ximo beneficio, \u00bfverdad? Una forma \u00fatil de hacerlo es el encuadre, un concepto en el que presentas la oferta m\u00e1s valiosa en relaci\u00f3n con otras opciones. <\/p>\n\n\n\n<p>The basic point of framing is to\u00a0\u201cframe\u201d customers&#8217; minds by showing them the price from a positive angle.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>Ejemplos de encuadre:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Showing discounts\u00a0<\/strong>with emphasis on your most profitable deal (Grammarly).<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"580\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans.png\" alt=\"planes premium\" class=\"wp-image-14159\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans.png 544w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-281x300.png 281w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-200x213.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-420x448.png 420w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-375x400.png 375w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-484x516.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-273x291.png 273w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-75x80.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-127x135.png 127w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-premium-plans-60x64.png 60w\" sizes=\"auto, (max-width: 544px) 100vw, 544px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Emphasizing\u00a0<strong>how much customer saves\u00a0<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"452\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription.png\" alt=\"Suscripci&#xF3;n diaria\" class=\"wp-image-14171\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription.png 816w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-300x166.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-768x425.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-200x111.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-784x434.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-560x310.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-484x268.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-400x222.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-392x217.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-144x80.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-244x135.png 244w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-daily-subscription-64x35.png 64w\" sizes=\"auto, (max-width: 816px) 100vw, 816px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presenting people the\u00a0<strong>price in lower units.<\/strong>\u00a0This disrupts their thinking process, and the higher price may seem like\u00a0<strong>a better deal.\u00a0<\/strong>Here is\u00a0<strong>an example:\u00a0\u00a0<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\"><strong>Un experimento de computadora<\/strong><\/h4>\n\n\n\n<p>A\u00a0\u201ccomputer experiment\u201d approached subjects with two computers, both identical in technical features. There was only one difference between them. One had a\u00a0<strong>23\u201d<\/strong>\u00a0inches screen while the other had a\u00a0<strong>27\u201d<\/strong>\u00a0inches screen. The smaller computer&#8217;s price was\u00a0<strong>199,99 dollars<\/strong>, while the bigger one&#8217;s price was\u00a0<strong>259,99 dollars<\/strong>. Three different study groups had three different ways of introducing the prices.\u00a0<\/p>\n\n\n\n<p>Dentro del primer grupo, ambos precios se mostraban de forma expl\u00edcita. El segundo grupo tambi\u00e9n mostr\u00f3 ambos precios, pero al lado del precio de la computadora port\u00e1til m\u00e1s cara, hab\u00eda una nota: \u00abCompre solo por 60 d\u00f3lares m\u00e1s\u00bb. El tercer grupo hab\u00eda visto solo el precio de la laptop m\u00e1s barata, mientras que al lado de la m\u00e1s cara solo estaba la nota \u201cCompre solo por 60 d\u00f3lares m\u00e1s\u201d. <\/p>\n\n\n\n<p>The third group was the one where the most subjects (<strong>58 %<\/strong>) decided to buy the more expensive laptop.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Show people the\u00a0value of what they can get for a higher price. This information likely becomes customers&#8217; main focus, and pricing becomes less of a factor in the decision-making process. Again, you may emphasize the option that is most likely to be picked.<\/li>\n<\/ul>\n\n\n\n<p><strong>Let&#8217;s see an example directly from\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/es\/precios-del-software-para-centros-de-llamadas\/\" target=\"_blank\" rel=\"noreferrer noopener\">CloudTalk<\/a>:\u00a0<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"595\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-1024x595.png\" alt=\"Ejemplo de planes\" class=\"wp-image-14177\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-1024x595.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-300x174.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-768x446.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-1536x893.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-200x116.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-771x448.png 771w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-560x326.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-484x281.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-400x233.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-392x228.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-138x80.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-232x135.png 232w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot-64x37.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/image-plans-screenshot.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\"><strong>M\u00e9todos de valores percibidos<\/strong><\/h2>\n\n\n\n<p>Existen varios m\u00e9todos para aumentar el valor percibido a los ojos de sus clientes. Vamos a echar un vistazo a <strong>l<\/strong><strong>os m\u00e1s efectivos<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>Escasez<\/strong><\/h3>\n\n\n\n<p>Esta t\u00e1ctica es una de las <strong>6 principios b\u00e1sicos de influencia del Dr. Robert B. Cialdini, autor de un libro llamado<\/strong> <em>Influencia: La psicolog\u00eda de la persuasi\u00f3n.<\/em> El prop\u00f3sito de Escasez es enfatizar que el producto es <strong>altamente deseable<\/strong> y <strong>no f\u00e1cil de obtener.<\/strong> Activa completamente nuestro <strong>FOMO<\/strong> &#8211; miedo de perderse. <\/p>\n\n\n\n<p>In practice, this means that people have a\u00a0<strong>tendency to purchase more<\/strong>\u00a0when you place a\u00a0<strong>message\u00a0<\/strong>next to your product, stating: \u201cOnly 1 left on stock\u201d, \u201ca discount finishes in 1 day\u201d, or \u201cYour item is held in a basket for 15 minutes\u201d etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>Buen valor<\/strong><\/h3>\n\n\n\n<p>By nature, people are cooperative species. It makes us feel good when we do\u00a0<strong>something good for others.\u00a0<\/strong>But it makes us feel even better when while helping others, we gain something too. The point of the Good Value method is to<strong>\u00a0connect your sales with charitable acts<\/strong>. You have seen it for sure: A 10 % from the price you pay will be donated to a charity or <a href=\"https:\/\/www.g2.com\/articles\/types-of-nonprofits\" target=\"_blank\" rel=\"noopener\">non-profit organization<\/a> of some kind.<\/p>\n\n\n\n<p>Algunas marcas tambi\u00e9n intentan <strong>apoyar a las personas que fabrican sus productos<\/strong> elevando el precio, negando que una parte de las ganancias vaya a los fabricantes. Este tipo de valor percibido por el cliente, cuando se hace genuinamente, <strong>es inteligente y admirable<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>Prueba<\/strong><\/h3>\n\n\n\n<p>When you are in a business for too long, or you own a business, you become a professional who perfectly understands the product. Yet, it doesn&#8217;t mean that your customers do as well. The proof method is a great perceived benefit to a consumer. People understand the best of what<strong>\u00a0they experience themselves.\u00a0<\/strong><\/p>\n\n\n\n<p>Las empresas B2B SaaS a menudo usan <strong>pruebas gratuitas<\/strong>, escaparates a corto plazo del producto en acci\u00f3n. Posteriormente, los clientes pueden o no comprar el producto, pero la <strong>probabilidad de obtener ganancias crece<\/strong>. <\/p>\n\n\n\n<p>Otro buen ejemplo del m\u00e9todo de la prueba para empresas B2B SaaS son los <a href=\"https:\/\/test-staging.cloudtalk.io\/es\/historias-de-clientes\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>estudios de casos y las historias de \u00e9xito<\/strong><\/a>. Aunque un cliente no probar\u00e1 su producto directamente, puede leer acerca de aquellas empresas para las que <strong>su soluci\u00f3n funcion\u00f3<\/strong>ay gan\u00f3 una <strong>mejor comprensi\u00f3n del producto. <\/strong> <\/p>\n\n\n\n<p>Some other businesses, for example, chocolate or coffee brands, may use\u00a0\u201cfair trade\u201d or \u201ceco-friendly\u201d stamps.\u00a0<\/p>\n\n\n\n<p>La estrategia de la vieja escuela, pero todav\u00eda incre\u00edblemente exitosa, tambi\u00e9n es <strong>un boca a boca<\/strong>: recomendaci\u00f3n directa de un cliente satisfecho. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>Selecci\u00f3n de palabras<\/strong><\/h3>\n\n\n\n<p>How you talk to your audience matters. Tell them\u00a0<strong>what they&#8217;ll get<\/strong>\u00a0by purchasing your product\u00a0<strong>in their language,<\/strong>\u00a0and on the way there, turn your disadvantages into your advantages.\u00a0<\/p>\n\n\n\n<p>Selling used cars? Don&#8217;t call them used or old. Call them reliable. Are you selling second-hand clothes? Call them vintage. Find\u00a0<strong>a\u00a0positive\u00a0<\/strong>in what may be pursued as a negative connotation. But don&#8217;t lie. You may trick your customers into buying, but the reviews will be true to the value they get.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-836x1024.png\" alt=\"Aumente el valor percibido\" class=\"wp-image-14183\" style=\"width:627px;height:768px\" width=\"627\" height=\"768\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-836x1024.png 836w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-245x300.png 245w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-768x940.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-853x1044.png 853w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-200x245.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-366x448.png 366w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-327x400.png 327w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-484x593.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-238x291.png 238w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-65x80.png 65w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-110x135.png 110w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02-52x64.png 52w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/infographics-graph-02.png 980w\" sizes=\"auto, (max-width: 627px) 100vw, 627px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\"><strong>Conclusi\u00f3n<\/strong><\/h2>\n\n\n\n<p>There is<strong>\u00a0<\/strong><strong>no profitable business<\/strong>\u00a0without taking customer-perceived value into consideration. It is important to give people a\u00a0truly valuable product\u00a0that is\u00a0adequate for<strong> its price<\/strong>. If you do so, there should be no reason for your customers to turn their back on you.\u00a0<\/p>\n\n\n\n<p>But how to persuade them to choose you?\u00a0<strong>Re-frame their minds t<\/strong>o your advantage. Motivate them to purchase a version of a product that is\u00a0<strong>most profitable for them<\/strong>. For example, by communicating\u00a0a higher price in lower digits, people feel more positive about their purchase.\u00a0<\/p>\n\n\n\n<p>Ofrezca <strong>descuentos limitados<\/strong> o escriba descripciones del <strong>valor mejorado<\/strong> que los clientes puedan obtener por un poco m\u00e1s de dinero. <strong>Done<\/strong>parte de sus ganancias a la caridad. Use las palabras a su favor, pero nunca mienta. O simplemente use pruebas gratuitas para demostrar que su producto es una <strong>buena opci\u00f3n<\/strong>. <\/p>\n\n\n\n<p><strong>In CloudTalk, we also offer a free sneak-peak at our services.\u00a0<\/strong><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The perception of value is as important as the value itself. That is why CPV is the core of any&#8230;<\/p>\n","protected":false},"author":31,"featured_media":14153,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[355],"tags":[],"class_list":["post-74616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experiencia-del-cliente"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts\/74616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/comments?post=74616"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts\/74616\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media\/14153"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media?parent=74616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/categories?post=74616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/tags?post=74616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}