{"id":229955,"date":"2024-07-24T09:43:32","date_gmt":"2024-07-24T07:43:32","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/que-es-un-centro-de-contacto-alojado-ventajas-y-caracteristicas-principales\/"},"modified":"2026-02-09T10:45:22","modified_gmt":"2026-02-09T08:45:22","slug":"que-es-un-centro-de-contacto-alojado-ventajas-y-caracteristicas-principales","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/es\/blog\/que-es-un-centro-de-contacto-alojado-ventajas-y-caracteristicas-principales\/","title":{"rendered":"\u00bfQu\u00e9 es un Centro de Contacto Alojado? + Ventajas y caracter\u00edsticas principales"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Hosted Call Center: What It Is, How It Works &amp; Why You Want One<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\" style=\"border-radius:3px\">CONT\u00c1CTANOS<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\" style=\"border-radius:3px\">PRU\u00c9BALO GRATIS<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-1024x576.png\" alt=\"hosted-contact-center\" class=\"wp-image-209329\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-4-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Research suggests that any business switching to a cloud-based phone system will save 49-69% on monthly communication costs*.\u00a0<\/p>\n\n\n\n<p>A cloud-based hosted phone system gets rid of expensive infrastructure costs, limited features, and rigidity in favor of flexibility, utility, and scalability. It also comes with advanced functionality designed to boost productivity, personalize communication, and transform the customer experience. What\u2019s more, the system only needs a solid internet connection and basic hardware to work from anywhere in the world.<\/p>\n\n\n\n<p>In this article, you\u2019ll learn how a hosted contact center actually works, key features, and tools you can use to boost efficiency across the board.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Takeaways<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A hosted call center is housed and managed by a third-party provider, whereas an on-premises solution is housed on your business\u2019s physical premises.<br\/><\/li>\n\n\n\n<li>Hosted contact centers are cost-effective, scalable, easy to integrate, and have advanced features.<br\/><\/li>\n\n\n\n<li>CloudTalk is a cost-effective <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/hosted-phone-system\/\">hosted phone system<\/a> that offers an advanced feature set designed to boost productivity and transform the customer experience.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is a Hosted Call Center?<\/strong><\/h2>\n\n\n\n<p>A hosted call center is a phone system that\u2019s based entirely off-site. Since it&#8217;s accessed through the internet, it allows call center agents to be based in a physical office or anywhere in the world.<\/p>\n\n\n\n<p>By hosting functionality in the cloud, hosted contact centers cut down on the expensive installation and maintenance costs of complex traditional business phone systems.They can also integrate with a wide range of other software, such as CRM systems or data platforms to allow for personalised communication and advanced analytics. They are made more effective by\u00a0 efficiency-boosting features like <a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer\/\">Power Dialers<\/a>, <a href=\"https:\/\/test-staging.cloudtalk.io\/workflow-automation\/\">Workflow Automation<\/a>, or <a href=\"https:\/\/test-staging.cloudtalk.io\/interactive-voice-response-ivr\/\">Interactive Voice Response<\/a> to cut wait times, improve customer service, and drive growth.<\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Pro Tip<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p><strong>\ud83d\udca1Pro tip: <\/strong>Heard <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/contact-center-vs-call-center-the-ultimate-comparison\/\">contact center and call center<\/a> used interchangeably? Let\u2019s clarify. Contact centers tend to feature omnichannel communication with customers such as phone, email, live chat, and social media. Call centers on the other hand are focused mainly on voice communication.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How a Hosted Call Center Works<\/strong><\/h3>\n\n\n\n<p>Con una soluci\u00f3n de centro de contacto alojado, pagas una cuota de suscripci\u00f3n a un proveedor externo, que luego te da acceso al hardware y software que necesitas.\nEl proveedor se encarga de actualizar y mantener la soluci\u00f3n, quit\u00e1ndote esas preocupaciones de encima. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>On-Premises vs Hosted Call Centers: The Fundamental Differences<\/strong><\/h3>\n\n\n\n<p>Un centro de contacto local es el que est\u00e1 ubicado en tus instalaciones f\u00edsicas y gestionado por tu empresa.\nUn centro de contacto alojado se aloja (hardware, software e infraestructura) fuera de las instalaciones. <\/p>\n\n\n\n<p>Here\u2019s a table that sums up the main differences:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premises;Contact;Center\">\n<p><strong><strong>Centro de contacto local<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Hosted;Contact;Center\">\n<p><strong><strong>Centro de Contacto Alojado<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Costes iniciales<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>High \u2014 physical infrastructure installation, telephones, licenses, and expensive third-party integrations<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Low \u2014 remote online setup. All you need is<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-hosted-voip\/\"> VoIP<\/a> headsets, internet, and a monthly subscription<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Configurar<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>1-4 weeks<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>1 day, remote setup by provider<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Costes de mantenimiento a largo plazo<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>High \u2014 manual hardware maintenance &amp; upgrade, server room expense, expensive utility bills<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Negligible \u2014 software providers responsible for upgrades, no added utility cost<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Funciones<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>S\u00f3lo funciones b\u00e1sicas de llamada.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Funciones de llamada avanzadas y modernas.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Escalabilidad<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Dif\u00edcil de escalar.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>F\u00e1cil de escalar.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Integraciones<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Dif\u00edcil de integrar con las aplicaciones empresariales modernas.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Puede integrarse de forma nativa con una amplia gama de aplicaciones.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Benefits of a Hosted Call Center<\/strong><\/h2>\n\n\n\n<p>Profundicemos en las ventajas de utilizar una soluci\u00f3n de centro de contacto alojado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cut Operational Costs<\/strong><\/h3>\n\n\n\n<p>Affordable <a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-phone-system-pricing\/\">hosted phone system pricing<\/a> enables much lower upfront investment since there&#8217;s no need for expensive hardware or IT specialists for setup and maintenance. With a third-party provider handling infrastructure, you can also avoid ongoing costs like utility bills, server room expenses, and expensive hardware upgrades.<\/p>\n\n\n\n<p>Plus, hosted contact centers support remote working. It\u2019s cheaper to onboard remote employees and you don\u2019t incur additional overheads. For example, extra office space, equipment, and utilities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Scale Up and Down as You Need<\/strong><\/h3>\n\n\n\n<p>Ampliar o reducir un sistema heredado es arriesgado.\nSi quieres dar cabida a m\u00e1s empleados, a\u00f1adir nuevas funciones o expandirte a mercados globales, tienes que hacer cambios de infraestructura costosos y complejos.\nY si quieres reducir la escala, puede que te quedes con recursos ociosos.    <\/p>\n\n\n\n<p>Con un sistema alojado, puedes a\u00f1adir y eliminar nuevos usuarios y funciones para satisfacer demandas inmediatas e impulsar un crecimiento sostenible, incluso global.  <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/planradar-customer-story\/\">PlanRadar\u2019s partnership with CloudTalk<\/a> is a great example of how a hosted solution can help achieve this. PlanRadar quickly realized that they were \u201cin dire need of a reliable and flexible VoIP solution that could handle [their] international communication requirements\u201d.\u00a0<\/p>\n\n\n\n<p>So, they traded their legacy VoIP system for CloudTalk and leveraged the 160+ <a href=\"https:\/\/test-staging.cloudtalk.io\/international-numbers\/\">International Numbers<\/a> on offer along with speedy <a href=\"https:\/\/test-staging.cloudtalk.io\/number-porting\/\">Number Porting<\/a> and streamlined number acquisition.<\/p>\n\n\n\n<p>The result was a 70% increase in call handling efficiency and, in 2023, the handling of 144,652 calls using 585 international numbers. That\u2019s a growth of 122.14%.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Integrate More Easily With Existing Tools<\/strong><\/h3>\n\n\n\n<p>Intentar integrar sistemas heredados con otras herramientas puede provocar p\u00e9rdidas de datos, corrupci\u00f3n, vulnerabilidades de seguridad, tiempos de inactividad y otros muchos riesgos.<\/p>\n\n\n\n<p>On the other hand, cloud-hosted phone systems are built for integration. Many providers\u2014CloudTalk included\u2014offer native <a href=\"https:\/\/test-staging.cloudtalk.io\/integrations\/\">integrations with business tools<\/a>, including your CRM.\u00a0<\/p>\n\n\n\n<p>As\u00ed, puedes conectar los datos de tus clientes a tu sistema telef\u00f3nico para que los agentes puedan ofrecer experiencias personalizadas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Access a Wider Range of Features<\/strong><\/h3>\n\n\n\n<p>Los sistemas locales normalmente s\u00f3lo pueden ofrecer funcionalidades b\u00e1sicas de llamada.\nEn cambio, las soluciones de centros de contacto alojados est\u00e1n repletas de funciones sofisticadas que impulsan la velocidad, la eficacia y la calidad de las interacciones con los clientes.   <\/p>\n\n\n\n<p>Estas funciones incluyen cosas como IVR inteligente, enrutamiento personalizable y an\u00e1lisis incorporados.\n\u00bfTe interesa?\nHablemos de estas funciones con m\u00e1s detalle.  <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration2.svg\" alt=\"\" class=\"wp-image-201198\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Turn conversations<em> <\/em>into conversions<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\"><strong><strong>Try CloudTalk free<\/strong><\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Must-Have Hosted Call Center Features<\/strong><\/h2>\n\n\n\n<p>\u00bfQu\u00e9 caracter\u00edsticas esenciales debes tener en cuenta cuando busques una soluci\u00f3n de centro de contacto alojado?<\/p>\n\n\n\n<p><strong>Interactive Voice Response (IVR)<\/strong><\/p>\n\n\n\n<p>La Respuesta de Voz Interactiva es un sistema automatizado que interact\u00faa con tus clientes y les ayuda a dirigirse al departamento adecuado.  <\/p>\n\n\n\n<p>IVRs improve call routing, reduce average call duration by <a href=\"https:\/\/test-staging.cloudtalk.io\/interactive-voice-response-ivr\/\">40%<\/a>, and boost customer satisfaction. Callers can input their reason for calling into the system, and be directed to the right department in seconds\u2014no frustrating call transfers or repeated explanations.<\/p>\n\n\n\n<p>Callers are automatically guided through branching options to connect them with the right agent every time. This cuts down on transfers and boosting first-call resolution rates.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"886\" height=\"522\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1.png\" alt=\" IVR routing showing option to create step\" class=\"wp-image-288460\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1.png 886w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1-300x177.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1-768x452.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1-726x428.png 726w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1-424x250.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1-192x113.png 192w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-1-88x52.png 88w\" sizes=\"auto, (max-width: 886px) 100vw, 886px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call Flow Designer<\/strong><\/h3>\n\n\n\n<p>\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\">Call Flow Designer<\/a> is an interactive contact center tool that lets you build custom call flows. Using what you know about your customers, you can create an inbound calling journey that\u2019s optimized for them\u2014and your business.\u00a0<\/p>\n\n\n\n<p>El Dise\u00f1ador de Flujo de Llamadas de CloudTalk tiene 20 opciones de enrutamiento diferentes.\nAs\u00ed, puedes crear experiencias coherentes y fiables que impulsen resoluciones m\u00e1s r\u00e1pidas y una mayor satisfacci\u00f3n. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>International Phone Numbers<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/international-numbers\/\">International Numbers<\/a> help you gain your customers\u2019 trust and establish a local identity\u2014even if you\u2019re based on the other side of the world. Plus, they reduce international calling fees.<\/p>\n\n\n\n<p>When you\u2019re <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\">choosing a call center solution<\/a>, opt for a provider that offers lots of international numbers. Make sure they cover the countries you currently serve, as well as any countries you\u2019re looking to expand to.\u00a0<\/p>\n\n\n\n<p>You can\u2019t go wrong with CloudTalk and its best-in-market 160+ international numbers to propel your global growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2.png\" alt=\"CloudTalk's International Numbers feature\" class=\"wp-image-288479\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2.png 850w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2-768x605.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2-543x428.png 543w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2-424x334.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2-143x113.png 143w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-2-88x69.png 88w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call Monitoring<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-monitoring\/\">Call Monitoring<\/a> features give you the power to listen in on live calls and offer support to agents. The three main call monitoring features to look out for are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call listening: Supervisors can listen in on agents\u2019 calls to evaluate their performance and identify training opportunities.<\/li>\n\n\n\n<li>Call whisper: Supervisors can join the call and offer support to agents without the customer being able to hear it, driving faster resolutions.<\/li>\n\n\n\n<li>Call barging: Supervisors can jump in on live calls to talk to the customer themselves, preventing calls from heading south and improving satisfaction.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customizable Call Routing<\/strong><\/h3>\n\n\n\n<p>Effective <a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Call Routing<\/a> optimizes your resources. It ensures that calls reach the right destination as efficiently as possible while preventing bottlenecks and balancing call distributions.\u00a0<\/p>\n\n\n\n<p>Los mejores servicios de centros de llamadas alojados ofrecen una serie de opciones de enrutamiento de llamadas, entre ellas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Skills-Based Routing<\/a><\/li>\n\n\n\n<li>Enrutamiento fijo de pedidos<\/li>\n\n\n\n<li>Enrutamiento por turnos<\/li>\n\n\n\n<li>Enrutamiento porcentual<\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Caller-Based Routing<\/a><\/li>\n<\/ul>\n\n\n\n<p>Intenta encontrar una soluci\u00f3n que ofrezca la m\u00e1xima personalizaci\u00f3n, permiti\u00e9ndote trazar rutas seg\u00fan tus propias reglas personalizadas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call Recording and Transcription<\/strong><\/h3>\n\n\n\n<p>Hosted contact center providers securely <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\">record and store your calls<\/a> so that you can access them later for evaluation, training, and compliance purposes.\u00a0<\/p>\n\n\n\n<p>Por supuesto, rebuscar en las grabaciones puede ser ineficaz si buscas algo concreto.\nLas soluciones VoIP con IA pueden transcribir tus llamadas a texto, permiti\u00e9ndote simplemente escanear la transcripci\u00f3n para encontrar la informaci\u00f3n que necesitas.\nAdem\u00e1s, pueden exportar autom\u00e1ticamente las transcripciones de las llamadas a tus herramientas integradas.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Power Dialer<\/strong><\/h3>\n\n\n\n<p>Los marcadores autom\u00e1ticos son sistemas de marcaci\u00f3n autom\u00e1tica que los agentes pueden aprovechar para mejorar las campa\u00f1as de llamadas de gran volumen.  <\/p>\n\n\n\n<p>They automatically dial numbers for you, eliminating manual dialing and giving agents more time to digest customer information and focus on their sales strategy.The <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/best-dialers-for-call-centers\/\">best dialers for call centers<\/a> can help your agents reach three times as many prospects each day.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"476\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3.png\" alt=\"Cloud Talk Power Dialer feature\" class=\"wp-image-288498\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3.png 806w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3-300x177.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3-768x454.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3-725x428.png 725w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3-424x250.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3-191x113.png 191w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-3-88x52.png 88w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Workflow Automation<\/strong><\/h3>\n\n\n\n<p>Hosted contact center services provide functionalities that automate the time-consuming, repetitive tasks that can drain productivity and frustrate your agents.\u00a0<\/p>\n\n\n\n<p>Por ejemplo, la introducci\u00f3n manual de datos.\nAdem\u00e1s de ser tedioso y llevar mucho tiempo, los errores humanos cuando se hace manualmente empa\u00f1an la calidad de tus datos y, a su vez, tus perspectivas.   <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/workflow-automation\/\">Workflow Automation <\/a>eliminates manual data entry to improve productivity, data quality, and employee satisfaction. Other possible automations include after-call work activities, transcriptions, follow-ups, and ticket creation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Built-In Analytics<\/strong><\/h3>\n\n\n\n<p>Las soluciones de centros de contacto alojados recopilan datos en tiempo real que puedes utilizar para tomar decisiones estrat\u00e9gicas basadas en datos.  <\/p>\n\n\n\n<p>Using CloudTalk, you can view a range of <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/5-call-center-metrics-for-successful-benchmarking\/\">call center metrics<\/a>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tiempo medio de respuesta<\/li>\n\n\n\n<li>Total de llamadas<\/li>\n\n\n\n<li>N\u00famero total de llamadas contestadas<\/li>\n\n\n\n<li>Tiempo medio de conversaci\u00f3n<\/li>\n\n\n\n<li>N\u00famero de llamadas perdidas<\/li>\n\n\n\n<li>Tasa de \u00e9xito de las llamadas salientes<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"412\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-4.png\" alt=\"CloudTalk Dashboard showing call daily metrics\" class=\"wp-image-288517\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-4.png 512w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-4-300x241.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-4-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-4-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/hosted-call-center-4-88x71.png 88w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CRM Integrations<\/strong><\/h3>\n\n\n\n<p>An integrated CRM and phone system centralizes data and functionalities, streamlining workflows and empowering agents to deliver better customer experiences. So, look for a solution that offers one-click integrations with your existing CRM.\u00a0The best providers offer <a href=\"https:\/\/test-staging.cloudtalk.io\/integrations\/\">integrations<\/a> with popular CRMs like Salesforce, HubSpot, and Zoho. But if you use a different CRM, such as Onpipeline or Kommo, double-check that the provider supports it.<\/p>\n\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">Recommended articles<\/h6>\n\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Recommended<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-contact-center-as-a-service-ccaas-and-why-do-you-need-it\/\">What is Contact Center As A Service?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-management-solutions\/\">Call Management Software: Best Providers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/cold-calling-statistics\/\">24 Essential Cold Calling Statistics<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/working-in-a-call-center-what-you-need-to-know-before-starting\/\">Working in a Call Center<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-virtual-phone-number\/\">What Is a Virtual Phone Number?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-deal-with-stress-in-a-call-center\/\">How to deal with stress on a call center?<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Other Considerations When Choosing a Hosted Call Center Provider<\/strong><\/h2>\n\n\n\n<p>Adem\u00e1s de las caracter\u00edsticas, \u00bfqu\u00e9 m\u00e1s deber\u00edas tener en cuenta durante tu b\u00fasqueda de software de centro de contacto alojado?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pricing Plans<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-phone-system-pricing\/\">Hosted phone system pricing<\/a> plans vary significantly, so you\u2019ll want to establish a clear budget. It\u2019s also wise to make a list of all the features you\u2019ll need, as most providers have three or four different plans.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Security and Compliance<\/strong><\/h3>\n\n\n\n<p>Triple-check the security measures put in place by your provider. For reference, CloudTalk secures your data with a range of strict <a href=\"https:\/\/thectoclub.com\/tools\/best-cybersecurity-software\/\" data-type=\"link\" data-id=\"https:\/\/thectoclub.com\/tools\/best-cybersecurity-software\/\" target=\"_blank\" rel=\"noopener\">cybersecurity measures<\/a>: end-to-end encryption, multi-factor authentication, global data centers, penetration testing, regular software patching\/updates, and more.\u00a0<\/p>\n\n\n\n<p>Tampoco te olvides del cumplimiento de la normativa.\nComprueba si tu soluci\u00f3n cumple las normativas del sector, como STIR\/SHAKEN y MAN. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reliable Help and Customer Support<\/strong><\/h3>\n\n\n\n<p>Comprueba que el proveedor ofrece una asistencia accesible y receptiva respondiendo a las siguientes preguntas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Availability: Can you get support around the clock, or is it on a 24\/5 basis?<\/li>\n\n\n\n<li>Accessibility: On what platforms can you access support? Are there self-service options?<\/li>\n\n\n\n<li>Timeliness: How quickly does it take for support to respond? For reference, CloudTalk\u2019s average response time is less than one minute.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cut Costs and Improve Productivity With a Hosted Call Center<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2021-11-10-gartner-says-cloud-will-be-the-centerpiece-of-new-digital-experiences\" target=\"_blank\" rel=\"noopener\">85% of businesses are transitioning to a cloud-first model<\/a>. And it makes sense\u2014with a hosted call center solution, you can remove the unnecessary overheads of traditional on-site systems. Meanwhile, you can leverage advanced features to drive revenue.<\/p>\n\n\n\n<p>Tools like International Numbers and Call Flow Designer let you scale easily and customize <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-flow\/\">call flows<\/a> to your needs. Moreover, features like CloudTalk&#8217;s Power Dialer gets your agents into more conversations, while integration with your CRM provides greater context for a tailored approach.\u00a0<\/p>\n\n\n\n<p>CloudTalk also makes it easy to adjust your support strategy by analyzing customer sentiment. Once you know what customers want, you can improve decision-making and monitor success with powerful tracking and analytics.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration2.svg\" alt=\"\" class=\"wp-image-201198\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Save time on inbound customer queries<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\"><strong><strong><strong>Sign up<\/strong><\/strong><\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Sources<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/getvoip.com\/blog\/voip\/-advantages-and-disadvantages\/\" target=\"_blank\" rel=\"noopener\">VoIP Advantages &amp; Disadvantages: All You Need to Know, 2023<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" style=\"object-position:50% 50%\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Frequently asked questions about hosted call centers<\/h2>\n\n\n&lt;!&#8211; wp:rank-math\/faq-block {&quot;questions&quot;:[{&quot;id&quot;:&quot;faq-question-1662054682142&quot;,&quot;title&quot;:&quot;<strong><strong>Is a Hosted Contact Center the Same as a Cloud Contact Center?\u00bb,\u00bbcontent\u00bb:\u00bbContact center hosting is when hardware\\\/software is managed by a third party, either on their premises or in the <a href=\"https:\\\/\\\/www.cloudtalk.io\\\/cloud-pbx\\\/\">cloud, including company-owned or third-party-hosted solutions.\u00bb,\u00bbvisible\u00bb:true},{\u00abid\u00bb:\u00bbfaq-question-1662054689829&#8243;,\u00bbtitle\u00bb:\u00bb<strong><strong>How Can I Set Up a Hosted Contact Center?\u00bb,\u00bbcontent\u00bb:\u00bbTo set up your hosted call center, you\\u2019ll just need an internet connection and <a href=\"https:\\\/\\\/www.cloudtalk.io\\\/blog\\\/internet-phone-systems\\\/\">VoIP-capable devices like PCs with a headset or smartphones. The provider will walk you through the entire process.\u00bb,\u00bbvisible\u00bb:true},{\u00abid\u00bb:\u00bbfaq-question-1719590387080&#8243;,\u00bbtitle\u00bb:\u00bb<strong><strong>What is the difference between a contact center and a call center?\u00bb,\u00bbcontent\u00bb:\u00bbThe difference between a call center and a contact center lies in the nature of their communications. Call centers are focused on voice communication, often with the aim of targeting new customers. Contact centers take an omnichannel approach, leveraging email, chat, calls, and social media to provide customer service.\u00bb,\u00bbvisible\u00bb:true}]} &#8211;&gt;\n<div class=\"wp-block-rank-math-faq-block\"><div class=\"rank-math-faq-item\"><h3 class=\"rank-math-question\"><strong><strong>Is a Hosted Contact Center the Same as a Cloud Contact Center?<\/strong><\/strong><\/h3><div class=\"rank-math-answer\">Contact center hosting is when hardware\/software is managed by a third party, either on their premises or in the <a href=\"https:\/\/test-staging.cloudtalk.io\/cloud-pbx\/\">cloud<\/a>, including company-owned or third-party-hosted solutions.<\/div><\/div><div class=\"rank-math-faq-item\"><h3 class=\"rank-math-question\"><strong><strong>How Can I Set Up a Hosted Contact Center?<\/strong><\/strong><\/h3><div class=\"rank-math-answer\">To set up your hosted call center, you\u2019ll just need an internet connection and <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/internet-phone-systems\/\">VoIP-capable devices<\/a> like PCs with a headset or smartphones. The provider will walk you through the entire process.<\/div><\/div><div class=\"rank-math-faq-item\"><h3 class=\"rank-math-question\"><strong><strong>What is the difference between a contact center and a call center?<\/strong><\/strong><\/h3><div class=\"rank-math-answer\">The difference between a call center and a contact center lies in the nature of their communications. Call centers are focused on voice communication, often with the aim of targeting new customers. Contact centers take an omnichannel approach, leveraging email, chat, calls, and social media to provide customer service.<\/div><\/div><\/div><\/div>\n<\/div>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<p><!-- \/wp:post-content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Research suggests that any business switching to a cloud-based phone system will save 49-69% on monthly communication costs*.\u00a0 A cloud-based&#8230;<\/p>\n","protected":false},"author":131,"featured_media":209339,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[253],"tags":[],"class_list":["post-229955","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centro-de-llamadas"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts\/229955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/comments?post=229955"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts\/229955\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media\/209339"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media?parent=229955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/categories?post=229955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/tags?post=229955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}