{"id":117241,"date":"2022-05-23T19:33:07","date_gmt":"2022-05-23T17:33:07","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/cuanto-cuesta-el-software-para-centros-de-llamadas\/"},"modified":"2025-03-06T14:36:36","modified_gmt":"2025-03-06T12:36:36","slug":"cuanto-cuesta-el-software-para-centros-de-llamadas","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/es\/blog\/cuanto-cuesta-el-software-para-centros-de-llamadas\/","title":{"rendered":"Precios del software para centros de llamadas: \u00bfCu\u00e1nto costar\u00e1 en 2026?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">\u00bfCu\u00e1nto cuesta el software para centros de llamadas? Gu\u00eda de precios para  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\" style=\"border-radius:3px\">CONT\u00c1CTANOS<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\" style=\"border-radius:3px\">PRU\u00c9BALO GRATIS<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png\" alt=\"\" class=\"wp-image-205760\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">\u00bfQuieres mejorar tus operaciones de llamadas entrantes y salientes, pero te preocupan los costes?\nPor suerte, un buen software para centros de llamadas no tiene por qu\u00e9 ser caro. <\/p>\n\n\n\n<p>Las soluciones de llamadas modernas suelen ofrecer muchas herramientas e integraciones de alta tecnolog\u00eda, lo que podr\u00eda hacerte pensar que incorporar una nueva herramienta ser\u00eda prohibitivamente caro.\nSin embargo, el precio del centro de llamadas no tiene por qu\u00e9 ser un obst\u00e1culo en 2025. <\/p>\n\n\n\n<p>En este art\u00edculo, exploraremos todos los factores que intervienen en el coste del software para centros de llamadas y te presentaremos algunos de los proveedores del mercado, todo ello en un esfuerzo por ayudarte a encontrar el software perfecto.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Este art\u00edculo te ayudar\u00e1:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprende <strong>todo el espectro de costes<\/strong> que implica el software para centros de llamadas, incluida la configuraci\u00f3n inicial y los gastos corrientes.<\/li>\n\n\n\n<li>Conoce las <strong>diferencias<\/strong> financieras y operativas <strong>entre las soluciones locales y las basadas en la nube<\/strong>.<\/li>\n\n\n\n<li>Descubre <strong>c\u00f3mo influyen las funciones y las integraciones en el precio<\/strong> y c\u00f3mo elegir sabiamente en funci\u00f3n de las necesidades de tu empresa.<\/li>\n\n\n\n<li>Obt\u00e9n <strong>consejos para seleccionar un software rentable<\/strong> sin sacrificar las funcionalidades esenciales.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfCu\u00e1l es el coste medio del software para centros de llamadas?<\/h2>\n\n\n\n<p>Los precios <a      href=\"https:\/\/test-staging.cloudtalk.io\/es\/blog\/que-es-el-software-para-centros-de-llamadas-y-como-funciona\/\">del software para centros de llamadas<\/a> pueden variar mucho.\nUno de los factores que m\u00e1s influyen en el coste es el tipo de software que elijas, es decir, <strong>en las instalaciones <\/strong>o <strong>en la nube.<\/strong> <\/p>\n\n\n\n<p>El <strong>software de centro de llamadas in situ<\/strong> se refiere a una soluci\u00f3n instalada f\u00edsicamente en las instalaciones de la empresa.\nPuedes utilizar la infraestructura, incluidos tel\u00e9fonos fijos, cables de datos y servidores, si ya est\u00e1n presentes.\nSi no, tendr\u00edas que invertir mucho presupuesto y esfuerzo en instalarlos.  <\/p>\n\n\n\n<p><strong>Cloud-Based Call Center Software <\/strong>is a solution hosted on external 3rd party servers accessible by anyone from any smart device with the right app and login credentials. Find out if it makes sense for you with our call center <a      href=\"https:\/\/test-staging.cloudtalk.io\/roi-calculator-customer-service\/\">ROI Calculator<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premise\">\n<p><strong>En las instalaciones<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud-Based\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Basado en la nube<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Descripci\u00f3n<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software de centro de llamadas instalado f\u00edsicamente en las instalaciones de la empresa, utilizando la infraestructura existente, incluidos cables, servidores y dem\u00e1s.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software de centro de llamadas alojado, gestionado y mantenido por un tercero; accesible en cualquier momento, en cualquier lugar y desde cualquier dispositivo inteligente.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Benefits\">\n<p><strong><strong>Beneficios<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Control total y personalizaci\u00f3n<\/li>\n\n\n\n<li class=\"has-small-font-size\">Mayor seguridad en l\u00ednea<\/li>\n\n\n\n<li class=\"has-small-font-size\">Menores costes a largo plazo<\/li>\n\n\n\n<li class=\"has-small-font-size\">Utiliza la infraestructura existente<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Facilidad Escalable<\/li>\n\n\n\n<li class=\"has-small-font-size\">Rentable<\/li>\n\n\n\n<li class=\"has-small-font-size\">Compatible Con Control Remoto<\/li>\n\n\n\n<li class=\"has-small-font-size\">Aplicaci\u00f3n r\u00e1pida<\/li>\n\n\n\n<li class=\"has-small-font-size\">Actualizaciones autom\u00e1ticas<\/li>\n\n\n\n<li class=\"has-small-font-size\">Recuperaci\u00f3n en caso de cat\u00e1strofe<\/li>\n\n\n\n<li class=\"has-small-font-size\">Flexibilidad geogr\u00e1fica<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Negatives\">\n<p><strong><strong>Negativos<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Flexibilidad limitada<\/li>\n\n\n\n<li class=\"has-small-font-size\">Susceptible a ataques locales<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costes iniciales sustanciales<\/li>\n\n\n\n<li class=\"has-small-font-size\">Limitado a una sola ubicaci\u00f3n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Control limitado<\/li>\n\n\n\n<li class=\"has-small-font-size\">Dependiente de Internet<\/li>\n\n\n\n<li class=\"has-small-font-size\">Preocupaci\u00f3n por los datos en l\u00ednea<\/li>\n\n\n\n<li class=\"has-small-font-size\">Gastos de suscripci\u00f3n<\/li>\n\n\n\n<li class=\"has-small-font-size\">Integraci\u00f3n personalizada limitada<\/li>\n\n\n\n<li class=\"has-small-font-size\">Posible bloqueo del vendedor<\/li>\n\n\n\n<li class=\"has-small-font-size\">Acceso Offline Limitado<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"Use;Case\"><strong><strong>Caso pr\u00e1ctico<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresa local con sede f\u00edsica de centro de llamadas.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresa a distancia de cualquier tama\u00f1o con clientes en todo el mundo.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing\">\n<p><strong><strong>Precios<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Licencia: 500.000 &#8211; 2.000 $<br\/>Hardware: 20.000 &#8211; 500.000 $<br\/>Configuraci\u00f3n: $25,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Suscripci\u00f3n: 25 $ por usuario\/mes<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"How Much Does Call Center Software Cost?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/X5jfGi4QW9k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Entre bastidores: 8 factores que determinan los precios de los centros de atenci\u00f3n telef\u00f3nica<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. N\u00famero de usuarios<\/h4>\n\n\n\n<p>El precio del software para centros de llamadas depende del n\u00famero de usuarios (licencias) que quieras incorporar.\nNaturalmente, cuanto mayor sea el n\u00famero, mayor ser\u00e1 el precio.\nSin embargo, muchos proveedores ofrecen descuentos cuantitativos para centros de llamadas m\u00e1s grandes.  <\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>A continuaci\u00f3n te indicamos cu\u00e1nto pagar\u00edas por diferentes n\u00fameros de plazas con <a      href=\"https:\/\/test-staging.cloudtalk.io\/es\/precios-del-software-para-centros-de-llamadas\/\">los planes de CloudTalk<\/a>:<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\">Precio por mes, facturado anualmente<\/h5>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>N\u00famero de usuarios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Starter;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Plan de inicio<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Essential;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plan Esencial<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Expert;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plan experto<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>1 &#8211; 10 usuarios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25 &#8211; $250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$30 &#8211; $300<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$50 &#8211; $500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>10 &#8211; 100 usuarios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$250 &#8211; $2,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$300 &#8211; $3,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$500 &#8211; $5,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>100 &#8211; 250 usuarios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$2,500 &#8211; $6,250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$3,000 &#8211; $7,500<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$5,000 &#8211; $12,500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>250 &#8211; 500 usuarios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$6,250 &#8211; $12,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$7,500 &#8211; $15,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$12,500 &#8211; $25,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2. Cantidad\/Tipo de caracter\u00edsticas<\/h4>\n\n\n\n<p>Otro aspecto importante de los precios es el plan que deseas adquirir.\nSuelen dividirse en <strong>niveles<\/strong> <strong>Inicial<\/strong>, <strong>Intermedio<\/strong>, <strong>Experto<\/strong> y <strong>Empresarial<\/strong>, y los precios aumentan en consecuencia.\nSuelen tener una estructura de pago por usuario\/mes.  <\/p>\n\n\n\n<p>A menudo, los proveedores ocultan las funciones m\u00e1s sofisticadas tras suscripciones m\u00e1s caras, por lo que siempre es una buena idea comprobar que la soluci\u00f3n elegida ofrece las herramientas (incluidas las integraciones) que necesitas a un precio que est\u00e1s dispuesto a pagar.<br\/><br\/>A veces, puedes adquirir <a      href=\"https:\/\/test-staging.cloudtalk.io\/es\/blog\/top-25-caracteristicas-de-los-call-center-para-2024\/\">funciones espec\u00edficas<\/a> como complementos independientes de un nivel inferior, pero es poco frecuente.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Capacidades de integraci\u00f3n<\/h4>\n\n\n\n<p>Las soluciones con s\u00f3lidas capacidades de integraci\u00f3n pueden tener precios m\u00e1s altos debido al valor a\u00f1adido que aportan en la racionalizaci\u00f3n de los flujos de trabajo y la gesti\u00f3n de datos.\nPor tanto, la capacidad del software para centros de llamadas de integrarse con sistemas de terceros puede influir en las opciones de precios. <\/p>\n\n\n\n<p><strong>Desglose de precios de las integraciones CRM de Ventas m\u00e1s comunes<\/strong> <\/p>\n\n\n\n<p>(Precio por usuario\/mes, facturado anualmente)<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>HubSpot<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>18 $ &#8211; 792 $, ofrece un plan gratuito<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Salesforce<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac25 &#8211; \u20ac300<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Pipedrive<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac14,90 &#8211; \u20ac99<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Zendesk Sell<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $115<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong><strong>ActiveCampaign para ventas<\/strong><\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>19 &#8211; 49 $, precio del plan Enterprise previa solicitud<\/li>\n<\/ul>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">4. N\u00fameros de tel\u00e9fono y tarifas de llamadas<\/h4>\n\n\n\n<p>En general, los proveedores de software para centros de llamadas ofrecen <strong>variantes de n\u00fameros<\/strong> <strong>locales<\/strong>, <strong>m\u00f3viles<\/strong>, <strong>gratuitos<\/strong> e <strong>internacionales<\/strong>.\nSuelen adquirirse individualmente, y su precio var\u00eda seg\u00fan el tipo y la ubicaci\u00f3n. <br\/><br\/>Con eso, tambi\u00e9n tienes que tener en cuenta las tarifas de llamadas (y SMS).\nAlgunos proveedores de SaaS ofrecen paquetes de prepago con tu suscripci\u00f3n, pero normalmente tambi\u00e9n puedes optar por una estructura de \u00abpago por uso\u00bb.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. M\u00e9todo de facturaci\u00f3n<\/h4>\n\n\n\n<p>Normalmente, hay diferentes m\u00e9todos de facturaci\u00f3n disponibles (pagos mensuales o anuales, por ejemplo).\nCuanto m\u00e1s largo sea el \u00abcontrato\u00bb, menor ser\u00e1 el precio, algo a tener en cuenta si no te gusta cambiar constantemente de herramienta tecnol\u00f3gica. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Moneda<\/h4>\n\n\n\n<p>Algunos proveedores de software para centros de llamadas ofrecen sus precios en m\u00e1s divisas, por ejemplo, en euros y d\u00f3lares.\nAl comprobar el precio del software de centro de llamadas, una opci\u00f3n puede resultarte m\u00e1s econ\u00f3mica que la otra, pero s\u00f3lo depende de la moneda elegida. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Seguridad<\/h4>\n\n\n\n<p>La seguridad de tus datos vale cada c\u00e9ntimo, pero algunos proveedores pueden cobrar m\u00e1s por mantener seguro tu centro de llamadas.\nLo ideal es que busques varios centros de datos, funciones de encriptaci\u00f3n e inicio de sesi\u00f3n \u00fanico (SSO), como ofrece CloudTalk. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Equipo<\/h4>\n\n\n\n<p>No olvides el hecho de que, aunque elijas una soluci\u00f3n basada en la nube en lugar de una centralita (que puede costar hasta 260.000 d\u00f3lares el primer a\u00f1o), tendr\u00e1s que invertir en algunos equipos para tus agentes.\nEntre ellos est\u00e1n: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Auriculares: <\/strong> Las opciones econ\u00f3micas empiezan en unos 20 $, mientras que los modelos avanzados pueden costarte cientos de d\u00f3lares.\nLos auriculares m\u00e1s caros suelen ofrecer funciones adicionales como cancelaci\u00f3n de ruido, m\u00faltiples opciones de conectividad y mejor calidad de sonido. <strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Dispositivo de llamada: <\/strong>Los precios de los tel\u00e9fonos m\u00f3viles u ordenadores port\u00e1tiles var\u00edan en funci\u00f3n de la marca y el modelo que elijas.\nEl precio medio de mercado en 2023 de un smartphone en todo el mundo es de unos 300 $.\nEn cuanto a los port\u00e1tiles, el precio medio oscila entre 600 y 1.000 $.  <\/li>\n<\/ul>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#FFF4FD\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Aprende a ahorrar tiempo y aumentar los beneficios con un software escalable<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">o<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Precios del software para centros de llamadas: Una revisi\u00f3n comparativa para 2024<\/h2>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Comparaci\u00f3n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing;and;plans\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Precios y planes<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Top;features\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Caracter\u00edsticas principales<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Best;for\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Lo mejor para<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-deep-blue-sky-color has-text-color\"><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes, <strong> 25 &#8211; 50 $ <\/strong>por<strong> <\/strong>usuario\/mes facturado anualmente.\nEl precio de un plan Personalizado est\u00e1 disponible bajo petici\u00f3n <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Marcador autom\u00e1tico<br\/>N\u00fameros internacionales<br\/>Dise\u00f1ador de flujo de llamadas<br\/>IVR<br\/>Haz clic para llamar<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas de todos los tama\u00f1os que necesitan un <strong>software de llamadas multicanal<\/strong> para equipos de entrada y salida.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>3CX<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes, <strong>175 &#8211; 180 euros <\/strong>por usuario\/mes facturados anualmente + plan \u00ab3CX free\u00bb gratuito<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Chat en directo<br\/>Grabaci\u00f3n de llamadas<br\/>Transcripci\u00f3n en tiempo real<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Equipos peque\u00f1os que no est\u00e1n interesados en las campanas y silbatos que vienen con la mayor\u00eda de los <strong>programas de llamadas inteligentes<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Bitrix24<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes de pago, <strong>de 61 a 249 euros<\/strong> por usuario\/mes facturados mensualmente + un plan gratuito<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Conferencias de audio y v\u00eddeo<br\/>Compartir pantalla<br\/>Notificaciones<br\/>Compartir archivos<br\/>Programar  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Todo <strong>tipo de empresas y departamentos<\/strong>.\nPor ejemplo, ventas, marketing, gesti\u00f3n de proyectos y RRHH. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Five9<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes,<strong> $149 &#8211; $229<\/strong> al mes<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Llamada saliente autom\u00e1tica<br\/>Colas de llamadas<br\/>Notificaciones<br\/>Etiquetado de llamadas<br\/>Devoluci\u00f3n de llamada<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas de todos los tama\u00f1os con <strong>centros de contacto<\/strong> de entrada, salida y <strong>mixtos<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Talkdesk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes, <strong> 75 &#8211; 125 $<\/strong> por usuario\/mes, precio del plan \u00abExperience Clouds\u00bb disponible previa solicitud<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Marcadores autom\u00e1ticos<br\/>An\u00e1lisis de la experiencia del cliente<br\/>AppConnect<br\/>Conversaciones<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centros de contacto omnicanal que quieren <strong>automatizar sus interacciones con los clientes entrantes y salientes<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>NICE CXOne<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes basados en presupuestos<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Distribuidor autom\u00e1tico de contactos<br\/>IVR<br\/>Marcadores autom\u00e1ticos de ventas<br\/>An\u00e1lisis del habla<br\/>Optimizaci\u00f3n del personal<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Grandes negocios y empresas con un<strong> gran volumen de llamadas<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Dialpad<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes, <strong> 15 &#8211; 25 $<\/strong> por usuario\/mes facturados anualmente, Precio del plan Enterprise disponible previa solicitud<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Videollamadas de conferencia<br\/>An\u00e1lisis de Sentimiento<br\/>Transcripciones de mensajes de voz<br\/>De voz a texto<br\/>Grabaci\u00f3n autom\u00e1tica de llamadas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centros de llamadas de nivel empresarial que necesitan <strong>herramientas UCaaS automatizadas<\/strong> para agilizar la comunicaci\u00f3n interna.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Genesys<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes, <strong> 75 &#8211; 150 $<\/strong> por usuario\/mes, precio del plan \u00abGenesys DX\u00bb disponible previa solicitud<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Marcaci\u00f3n autom\u00e1tica saliente<br\/>Enrutamiento predictivo<br\/>Optimizaci\u00f3n de la plantilla<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Equipos remotos que necesitan <strong>s\u00f3lidas capacidades de IA<\/strong> para automatizar procesos.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes, <strong> 30 &#8211; 50 $<\/strong> por usuario\/mes facturados anualmente, precio del plan \u00abPersonalizado\u00bb disponible previa solicitud<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Integraciones completas<br\/>Panel de N\u00fameros<br\/>Buz\u00f3n de Llamadas Compartido<br\/>Feed de Actividad en Directo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startups y peque\u00f1as empresas que necesitan <strong>soluciones asequibles<\/strong> con funciones b\u00e1sicas.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>8\u00d78<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>6 planes, <strong>$15 &#8211; $140<\/strong> por usuario\/mes facturados mensualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Anal\u00edtica<br\/>Marcador inteligente<br\/>Haz clic para llamar<br\/>Grabaci\u00f3n de llamadas<br\/>Gesti\u00f3n de personal<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centros remotos de <strong>atenci\u00f3n al cliente<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>GoTo Connect<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Disponible como complemento con precio personalizado al plan UCaaS de GoTo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Campa\u00f1as<br\/>Editor del Plan de Marcaci\u00f3n<br\/>Gu\u00eda en Vivo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>PYMES que necesitan acceder a m\u00faltiples canales de comunicaci\u00f3n.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-text-color is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#6175f8\">\n<p class=\"has-black-color has-text-color\"><strong>Zoom<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Precios basados en presupuestos, complementos disponibles a partir <strong>de 60 $ al a\u00f1o<\/strong><br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>An\u00e1lisis del Centro de Contacto<br\/>Videollamadas Salientes<br\/>Asignaciones de Compromiso Activo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Usuarios de Zoom que buscan una soluci\u00f3n de centro de contacto con <strong>una interfaz<\/strong> y funciones <strong>familiares<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>Twilio<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Ofrece muchos modelos de precios diferentes.\nPor ejemplo, Twilio Flex cuesta <strong> 1 $ por hora y usuario activo o una tarifa plana de 150 $<\/strong> por usuario\/mes. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>API abierta<br\/>Haz clic para llamar<br\/>Grabaci\u00f3n de llamadas<br\/>Un n\u00famero local gratuito por plan<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas de <strong>todos los tama\u00f1os que necesitan una soluci\u00f3n escalable<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>RingCentral<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes, <strong>$20 &#8211; $35<\/strong> por usuario\/mes facturados anualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00e9tricas en tiempo real<br\/>Buz\u00f3n de voz<br\/>Transcripciones<br\/>SMS<br\/>N\u00fameros internacionales<br\/>Conferencias telef\u00f3nicas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas que necesitan <strong>una experiencia omnicanal<\/strong>, as\u00ed como herramientas de cualificaci\u00f3n de clientes potenciales, gesti\u00f3n, colaboraci\u00f3n y rendimiento.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Freshdesk<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes de pago &#8211; <strong>$15 &#8211; $79<\/strong> por usuario\/mes facturados anualmente + un plan de inicio gratuito<br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Identificaci\u00f3n de llamadas<br\/>Colas de llamadas<br\/>Marcadores autom\u00e1ticos<br\/>IVR<br\/>Informes personalizados<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Peque\u00f1as empresas que buscan una <strong>combinaci\u00f3n de software de helpdesk y contact center<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Vonage Business<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes basados en presupuestos<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Llamadas telef\u00f3nicas&amp;Mensajes<br\/>Contestador autom\u00e1tico<br\/>Conferencias de voz&amp;v\u00eddeo<br\/>Desv\u00edo de llamadas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Peque\u00f1as, medianas y grandes empresas que <strong>necesitan una plataforma VoIP escalable y f\u00e1cil de usar<\/strong>, con una amplia gama de soluciones.<br\/><br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Avaya<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planes, <strong>10,99 &#8211; 33,99 euros<\/strong> por usuario\/mes facturados anualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>N\u00fameros locales y gratuitos<br\/>Grabaciones autom\u00e1ticas de llamadas<br\/>Voz a texto<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Equipos remotos que necesitan <strong>acceder<\/strong> f\u00e1cilmente <strong>a videoconferencias<\/strong> y mensajer\u00eda instant\u00e1nea.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>JustCall<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes, <strong>$24 &#8211; $48<\/strong> por usuario\/mes facturados anualmente, precio de un plan \u00abPersonalizado\u00bb disponible bajo petici\u00f3n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Seguimiento de llamadas, Grabaci\u00f3n&amp;Monitorizaci\u00f3n<br\/>SMS&amp;MMS<br\/>Marcaci\u00f3n autom\u00e1tica&amp;predictiva<br\/>Gesti\u00f3n de telemarketing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startups y peque\u00f1as empresas que quieren <strong>escalar sin complejidades<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Nextiva<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planes, <strong>$18,95 &#8211; $32,95<\/strong> por usuario\/mes facturados anualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Videoconferencia<br\/>Grabaci\u00f3n de llamadas<br\/>Enrutamiento de llamadas<br\/>Capacidad de flujo de trabajo<br\/>Contestadores autom\u00e1ticos<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas que necesitan un <strong>sistema telef\u00f3nico empresarial robusto, seguro y fiable<\/strong>que funcione en todos los dispositivos.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Elige al mejor proveedor de centros de atenci\u00f3n telef\u00f3nica<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=175134\/\">Leer gratis<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Lo esencial sobre el precio del software para centros de llamadas<\/h2>\n\n\n\n<p>Con una amplia variedad de soluciones, la decisi\u00f3n final a menudo depende del precio.\nSin embargo, cuando se trata del precio del software para centros de llamadas, hay muchas cosas que entran en juego a la hora de calcular el coste final.   <\/p>\n\n\n\n<p>Como puedes ver, los precios pueden variar mucho, por lo que es importante comprobar a fondo lo que incluye el precio del software para centros de llamadas.  <\/p>\n\n\n\n<p>Por suerte, siempre hay una prueba gratuita que puedes aprovechar para asegurarte de que has tomado la decisi\u00f3n correcta.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Preguntas frecuentes<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 es el software de centro de llamadas en la nube?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>El software de centro de llamadas en la nube es una soluci\u00f3n de llamadas alojada en servidores remotos, accesibles a trav\u00e9s de Internet.<br \/>\nA diferencia de los sistemas tradicionales in situ, ofrece flexibilidad, escalabilidad y rentabilidad, lo que permite a las empresas optimizar las <a href=\"https:\/\/staging.cloudtalk.io\/es\/blog\/14-practicas-para-gestionar-las-operaciones-del-centro-de-llamadas-en-2024\/\" target=\"_blank\" rel=\"noopener\">operaciones<\/a> de sus centros de llamadas y ofrecer experiencias de cliente sin fisuras.<br \/>\n <a href=\"https:\/\/staging.cloudtalk.io\/es\/blog\/la-ultima-comparacion-de-soluciones-para-centros-de-llamadas-para-2024\/\" target=\"_blank\" rel=\"noopener\">Aqu\u00ed<\/a> realizamos una compleja lista de soluciones basadas en la nube.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo funciona el software para centros de llamadas?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/\" target=\"_blank\" rel=\"noopener\">next-gen call center automation capabilities.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfCu\u00e1nto cuesta el software para centros de llamadas?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noopener\">the cost associated with call center software<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114639764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo utilizar la anal\u00edtica de datos del software del centro de llamadas?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-are-call-tracking-metrics\/\" target=\"_blank\" rel=\"noopener\">these metrics<\/a>, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like?\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-reporting-the-definitive-guide-2022\/\" target=\"_blank\" rel=\"noopener\">Check it out here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114663166\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfCu\u00e1l es el mejor software para centros de llamadas?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-makes-cloudtalk-the-right-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Cloudtalk&#8217;s benefits<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114680729\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo elegir un software de centro de llamadas?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>When selecting a call center software, consider factors like scalability, feature set,\u00a0 integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114725573\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfLos centros de atenci\u00f3n telef\u00f3nica utilizan software CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers&#8217; call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/the-most-comprehensive-crm-software-comparison-2022\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfQuieres mejorar tus operaciones de llamadas entrantes y salientes, pero te preocupan los costes? Por suerte, un buen software para&#8230;<\/p>\n","protected":false},"author":31,"featured_media":205798,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[253],"tags":[],"class_list":["post-117241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centro-de-llamadas"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts\/117241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/comments?post=117241"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/posts\/117241\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media\/205798"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media?parent=117241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/categories?post=117241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/tags?post=117241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}