{"id":117216,"date":"2022-05-23T19:32:41","date_gmt":"2022-05-23T17:32:41","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/front-app-las-6-mejores-integraciones-para-impulsar-la-experiencia-del-cliente\/"},"modified":"2024-10-18T18:59:53","modified_gmt":"2024-10-18T16:59:53","slug":"front-app-las-6-mejores-integraciones-para-impulsar-la-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/es\/blog\/front-app-las-6-mejores-integraciones-para-impulsar-la-experiencia-del-cliente\/","title":{"rendered":"Front App: las 6 mejores integraciones para impulsar la experiencia del cliente"},"content":{"rendered":"\n
\n

Front App: 13 Best Integrations to Boost Customer Experience<\/h1>\n\n\n\n
\n
CONTACT SALES<\/a><\/div>\n\n\n\n
TRY FOR FREE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n
\n
\"imagen<\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Customers are fickle beasts. You can offer the best, most intuitive product at the lowest possible price, and they’ll still leave you if you can’t provide a top-of-the-line customer experience. That’s not fear-mongering \u2013 that’s just facts. Don’t believe us? Here are the\u00a0stats<\/a>.<\/p>\n\n\n\n

86%\u00a0<\/strong>of consumers say they would leave a company after as little as\u00a0two bad experiences<\/strong>.\u00a049%\u00a0<\/strong>did so in the past year alone.<\/p>\n\n\n\n

US businesses lose\u00a0$35.3 billion annually\u00a0<\/strong>in customer churn to preventable CX issues, like politeness and fair treatment.<\/p>\n\n\n\n

45.9%\u00a0<\/strong>of companies say their top priority for the next 5 years is\u00a0customer experience<\/a>. According to the\u00a0Temkin Group<\/a>, they can see as much as\u00a0$700 million\u00a0<\/strong>in extra revenue per\u00a0$1 billion\u00a0<\/strong>spent.<\/p>\n\n\n\n

Considering this, it should be no surprise that Customer Relationship Management (CRM) software like\u00a0Front<\/a>\u00a0has recently skyrocketed in popularity. After all, CRMs allow you to\u00a0manage and monitor leads\u00a0<\/strong>within your sales funnel,\u00a0streamline workflows<\/strong>, and\u00a0save time and money\u00a0<\/strong>while doing so.<\/p>\n\n\n\n

But regardless of whether you’re an active Front user or just looking to onboard the tool sometime soon, there’s always more you could do to improve your customer experience.<\/p>\n\n\n\n

In this article, we’ll discuss the top 14 Front App integrations to boost your customer service and get the most bang for your buck out of the solution.<\/p>\n\n\n\n

But first, we need to answer one question for the uninitiated…<\/p>\n\n\n\n

What is Front?<\/h2>\n\n\n\n

Front<\/a>\u00a0describes itself as a customer communication hub that promises to make collaboration easy and information accessible so that your team can focus on what matters most \u2013 building customer relationships one conversation at a time. And the end goal? Higher customer satisfaction and better relationships that scale with your business.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Benchmark your customer care now<\/p>\n<\/div><\/div>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n
\n
Read for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
<\/div>\n\n\n\n

Front Notable Features<\/h3>\n\n\n\n

So, what does Front actually do, and how does it work? To put it simply, Front combines all your customer-facing communication channels in one intuitive environment. Incoming messages show up for everyone and\u00a0can be easily assigned to an agent with a click<\/strong>.<\/p>\n\n\n\n

Furthermore, agents can\u00a0leave internal comments on any conversation\u00a0<\/strong>to discuss the best course of action, as well as\u00a0tag\u00a0<\/strong>more experienced colleagues to ask for help. Alternatively, they can also\u00a0draft entire responses\u00a0<\/strong>and share them for feedback before replying.<\/p>\n\n\n\n

Meanwhile, you can set up\u00a0smart rules\u00a0<\/strong>and\u00a0automated workflows\u00a0<\/strong>to take care of all the monotonous tasks not worth your agents’ time. An\u00a0analytics dashboard\u00a0<\/strong>rounds out the system, where you can track relevant metrics (CSAT, response time, resolution time, etc.) and evaluate performance by team or agent.<\/p>\n\n\n\n

Front Business Benefits<\/h3>\n\n\n\n

As companies grow, so grows the struggle to consistently deliver a \u201chuman\u201d customer experience where people don’t feel like cogs in a machine. Front helps mitigate the issue by enabling customer service agents to share information, collaborate, automate monotonous tasks, and focus entirely on their clients within an intuitive software environment.<\/p>\n\n\n\n

Consequently, you can expect to see your customer satisfaction (CSAT) score skyrocket, response and resolution times fall, and churn rates plummet. In the long term, this translates into a higher, more reliable revenue stream \u2013 which most would agree is well worth the investment.<\/p>\n\n\n\n

Front Pricing<\/h3>\n\n\n\n

Users can choose between three possible pricing options billed annually. The\u00a0Starter Plan\u00a0<\/strong>costs $19 per user\/month and is limited to a minimum of 2 users and a maximum of 10. The\u00a0Growth Plan\u00a0<\/strong>costs $49 per user\/month and is limited to a minimum of 5 users. The\u00a0Scale Plan\u00a0<\/strong>costs $99 per user\/month and is limited to a minimum of 10 users.<\/p>\n\n\n\n

\n