{"id":33711,"date":"2022-02-26T16:05:34","date_gmt":"2022-02-26T14:05:34","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/llamada-a-3-bandas\/"},"modified":"2026-01-09T17:26:21","modified_gmt":"2026-01-09T15:26:21","slug":"llamada-a-3-bandas","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/es\/llamada-a-3-bandas\/","title":{"rendered":"C\u00f3mo hacer una llamada a tres"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Ayuda a los Agentes F\u00e1cilmente con la Llamada en 3 Direcciones<\/h1>\n\n\n\n<p>Convierte instant\u00e1neamente cualquier llamada en una conversaci\u00f3n a tres. A\u00f1ade a otra persona a cualquier llamada telef\u00f3nica en cuesti\u00f3n de segundos para ayudar a tus agentes a resolver problemas m\u00e1s r\u00e1pidamente y cerrar incluso los tratos m\u00e1s complicados. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image.png\" alt=\"Esta imagen tiene un atributo alt vac&#xED;o; su nombre de archivo es Features-main-image-3-Way-Calling-1024x937.png\" class=\"wp-image-295337\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-88x81.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Forma un equipo para ganar m\u00e1s ofertas<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Tasa de resoluci\u00f3n un 19% superior<\/h4>\n\n\n\n<p class=\"has-text-align-center\">A\u00f1adir un especialista a la conversaci\u00f3n ayuda a resolver los problemas m\u00e1s r\u00e1pida y eficazmente.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneCall01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.0497 6C15.0264 6.19057 15.924 6.66826 16.6277 7.37194C17.3314 8.07561 17.8091 8.97326 17.9997 9.95M14.0497 2C16.0789 2.22544 17.9713 3.13417 19.4159 4.57701C20.8606 6.01984 21.7717 7.91101 21.9997 9.94M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Un 30% menos de cuelgues<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Sin transferencias innecesarias, es menos probable que los clientes cuelguen, lo que mantiene vivos los tratos.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cierra hasta un 49% m\u00e1s de ventas<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Los equipos que aplican estrategias de coaching y seguimiento activo consiguen casi un 50% m\u00e1s de tratos cerrados.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Hemos ayudado a miles de empresas de todo el mundo<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Casos pr\u00e1cticos de clientes que construyen m\u00e1s r\u00e1pido.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\" class=\"btn btn-ghost\">Prueba gratis<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\" class=\"btn btn-primary\">Contactar con Ventas<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Motor global de ventas impulsado por las conversaciones conectadas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abLas transcripciones y los an\u00e1lisis de IA de CloudTalk facilitan el seguimiento de los ratios de conversaciones, la profundidad de los descubrimientos y el rendimiento regional, todo ello sin necesidad de formaci\u00f3n formal para empezar\u00bb.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Jefe de equipo SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolucionar la eficacia de Revolut y ahorrar m\u00e1s de 40 horas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abGracias a la fiabilidad de CloudTalk, pudimos mejorar el rendimiento de los equipos de ventas y cerrar m\u00e1s tratos de lo que nunca hubi\u00e9ramos imaginado\u00bb.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Jefe de Operaciones<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Aumentar la productividad de 200 agentes de atenci\u00f3n al cliente <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abCon los an\u00e1lisis de CloudTalk ahora puedo ver cada paso del camino. Podemos encontrar discrepancias y comprender mucho mejor a nuestros equipos.\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Director de Prestaci\u00f3n de Servicios<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">El \u00e9xito del equipo de atenci\u00f3n al cliente de Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abCloudTalk mejor\u00f3 los costes y la eficacia de nuestro equipo. La funci\u00f3n de gui\u00f3n nos permite dirigir las llamadas de una forma mucho m\u00e1s sistem\u00e1tica.\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Crecimiento de la oferta mundial<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u00bfQu\u00e9 es la Llamada en 3 Direcciones?<\/h4>\n\n\n\n<p>La Llamada a 3 es una funci\u00f3n sencilla pero potente que te permite conectar con otras dos personas simult\u00e1neamente, creando una forma sencilla de <a href=\"https:\/\/test-staging.cloudtalk.io\/es\/blog\/guia-para-principiantes-en-teleconferencias\/\">multiconferencia<\/a>.  <br\/><br\/>En lugar de hacer malabarismos con varias llamadas o poner a los clientes en espera, a\u00f1ade sin problemas a una tercera persona a la conversaci\u00f3n. Esta funci\u00f3n es perfecta para llamadas de ventas, escaladas de atenci\u00f3n al cliente y colaboraciones en equipo. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"563\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use.png\" alt=\"\" class=\"wp-image-235308\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use.png 896w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use-300x189.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use-768x483.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use-681x428.png 681w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use-424x266.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use-180x113.png 180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/3-way-calling-use-88x55.png 88w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u00bfC\u00f3mo funciona la llamada en 3 direcciones?<\/h4>\n\n\n\n<p>\u00bfTe preguntas <a href=\"https:\/\/test-staging.cloudtalk.io\/es\/blog\/como-hacer-llamadas-a-3-guia-completa-eficaz\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-make-3-way-calling-effective-complete-guide\/\">c\u00f3mo es posible una llamada a tres<\/a>?  <br\/><br\/>Los sistemas telef\u00f3nicos basados en la nube, como CloudTalk, utilizan <a href=\"https:\/\/test-staging.cloudtalk.io\/es\/blog\/que-es-el-puente-de-llamadas-y-como-utilizarlo-en-tu-centro-de-llamadas\/\">tecnolog\u00eda de puenteo de llamadas<\/a> para hacerlo posible. El puenteo de llamadas conecta a varios participantes a trav\u00e9s de un sistema VoIP (Protocolo de Voz sobre Internet), garantizando un audio cristalino y una mayor estabilidad de la llamada.   <br\/><br\/>Gracias a ella, puedes invitar a una tercera persona a tus conversaciones sin tener que colgar la llamada.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2.png\" alt=\"\" class=\"wp-image-224272\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2-300x246.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2-768x631.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2-521x428.png 521w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2-424x348.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2-138x113.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Screen3-Way-Calling-2-88x72.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Ventajas de la llamada a tres<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Toma el control de tus conversaciones<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Resuelve los problemas m\u00e1s r\u00e1pido<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Elimina las transferencias de llamadas innecesarias y reduce los tiempos de espera a\u00f1adiendo inmediatamente a un especialista o supervisor para que te ayude. Al resolver las consultas de los clientes en tiempo real, mejoras las tasas de resoluci\u00f3n en la primera llamada, reduces el abandono de llamadas y aumentas la satisfacci\u00f3n general del cliente. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-users01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 21V19C22 17.1362 20.7252 15.5701 19 15.126M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M17 21C17 19.1362 17 18.2044 16.6955 17.4693C16.2895 16.4892 15.5108 15.7105 14.5307 15.3045C13.7956 15 12.8638 15 11 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Mejorar la colaboraci\u00f3n en equipo<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Re\u00fane a los equipos al instante, tanto si trabajan a distancia como si lo hacen en distintos departamentos. En lugar de depender de largas cadenas de correo electr\u00f3nico o mensajes de chat, toma decisiones m\u00e1s r\u00e1pidamente, resuelve cuellos de botella y mant\u00e9n los flujos de trabajo en perfecto funcionamiento. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-target04 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M16 8V5L19 2L20 4L22 5L19 8H16ZM16 8L12 11.9999M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2M17 12C17 14.7614 14.7614 17 12 17C9.23858 17 7 14.7614 7 12C7 9.23858 9.23858 7 12 7\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Haz que la formaci\u00f3n sea m\u00e1s eficaz<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Permite a los supervisores unirse a las llamadas en directo, proporcionar comentarios instant\u00e1neos y mejorar la formaci\u00f3n de los agentes. Ya sea mediante tutor\u00edas en directo o ejercicios de representaci\u00f3n de roles, este enfoque de formaci\u00f3n pr\u00e1ctica garantiza que los agentes adquieran confianza y desarrollen habilidades de comunicaci\u00f3n m\u00e1s s\u00f3lidas. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageChatCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6.09436 11.2288C6.03221 10.8282 5.99996 10.4179 5.99996 10C5.99996 5.58172 9.60525 2 14.0526 2C18.4999 2 22.1052 5.58172 22.1052 10C22.1052 10.9981 21.9213 11.9535 21.5852 12.8345C21.5154 13.0175 21.4804 13.109 21.4646 13.1804C21.4489 13.2512 21.4428 13.301 21.4411 13.3735C21.4394 13.4466 21.4493 13.5272 21.4692 13.6883L21.8717 16.9585C21.9153 17.3125 21.9371 17.4895 21.8782 17.6182C21.8266 17.731 21.735 17.8205 21.6211 17.8695C21.4911 17.9254 21.3146 17.8995 20.9617 17.8478L17.7765 17.3809C17.6101 17.3565 17.527 17.3443 17.4512 17.3448C17.3763 17.3452 17.3245 17.3507 17.2511 17.3661C17.177 17.3817 17.0823 17.4172 16.893 17.4881C16.0097 17.819 15.0524 18 14.0526 18C13.6344 18 13.2237 17.9683 12.8227 17.9073M7.63158 22C10.5965 22 13 19.5376 13 16.5C13 13.4624 10.5965 11 7.63158 11C4.66668 11 2.26316 13.4624 2.26316 16.5C2.26316 17.1106 2.36028 17.6979 2.53955 18.2467C2.61533 18.4787 2.65322 18.5947 2.66566 18.6739C2.67864 18.7567 2.68091 18.8031 2.67608 18.8867C2.67145 18.9668 2.65141 19.0573 2.61134 19.2383L2 22L4.9948 21.591C5.15827 21.5687 5.24 21.5575 5.31137 21.558C5.38652 21.5585 5.42641 21.5626 5.50011 21.5773C5.5701 21.5912 5.67416 21.6279 5.88227 21.7014C6.43059 21.8949 7.01911 22 7.63158 22Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Refuerza tus t\u00e1cticas de negociaci\u00f3n<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Aumenta tus posibilidades de cerrar tratos a\u00f1adiendo expertos en la materia o gestores a las llamadas de ventas de alto riesgo. Pueden orientar las conversaciones, aprovechar las t\u00e1cticas de negociaci\u00f3n y crear el impulso necesario para cerrar acuerdos m\u00e1s r\u00e1pidamente. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Resuelve desaf\u00edos empresariales del mundo real<\/h4>\n\n\n\n<p>Los retos del mundo real requieren soluciones en tiempo real. Las llamadas a tres bandas ayudan a los equipos a conectar a las personas adecuadas al instante, haciendo que la resoluci\u00f3n de problemas sea m\u00e1s r\u00e1pida y eficaz en todos los departamentos: <\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Atenci\u00f3n al cliente:<\/strong> Trae r\u00e1pidamente a un agente superior para resolver problemas complejos sin transferir al cliente.<\/li>\n\n\n\n<li><strong>Ventas y negociaciones:<\/strong> Cierra tratos m\u00e1s r\u00e1pido incorporando a los responsables de la toma de decisiones o a expertos en la materia durante las llamadas en directo.<\/li>\n\n\n\n<li><strong>Colaboraci\u00f3n remota en equipo:<\/strong> Mejora la coordinaci\u00f3n y la productividad permitiendo discusiones de grupo instant\u00e1neas.<\/li>\n\n\n\n<li><strong>Incorporaci\u00f3n y formaci\u00f3n:<\/strong> Proporciona formaci\u00f3n y comentarios en tiempo real durante las interacciones reales con los clientes.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1.png\" alt=\"\" class=\"wp-image-294072\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.rune_DqPO7xwqI_small_business_office_with_22c09d91-06b5-46ed-afce-62a79cf9d3d2-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">C\u00f3mo establecer una llamada tripartita con CloudTalk<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>En tu <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">panel de control de CloudTalk<\/a>, ve a la pesta\u00f1a <strong>\u00abMonitorizaci\u00f3n de llamadas\u00bb <\/strong>para ver una lista de las llamadas activas.<\/li>\n\n\n\n<li>Selecciona la llamada a la que quieres unirte. Aparecer\u00e1 un icono de una mano naranja si un agente solicita ayuda. <\/li>\n\n\n\n<li>Elige tu modo de interacci\u00f3n. Selecciona \u00abEscuchar\u00bb para supervisar, \u00abHablar con el agente\u00bb para un entrenamiento privado, o \u00abHablar con ambos\u00bb para una conversaci\u00f3n completa a tres bandas. <\/li>\n\n\n\n<li>Sal o cambia de modo en cualquier momento. Mant\u00e9n un control total sobre el flujo de la conversaci\u00f3n. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/In your CloudTalk dashboard, go to the &#x201C;Call Monitoring&#x201D; tab to view a list of active calls.   Select the call you want to join. An orange hand icon will appear if an agent requests help.   Choose your interaction mode. Select &#x201C;Listen&#x201D; to monitor, &#x201C;Talk to Agent&#x201D; for private coaching, or &#x201C;Talk to Both&#x201D; for a full 3-way conversation.   Leave or switch modes anytime. Maintain complete control over the conversation flow.\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf.png\" alt=\"\" class=\"wp-image-185348\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf-300x233.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf-768x597.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf-551x428.png 551w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf-424x329.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf-145x113.png 145w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-3-way-calling-atf-88x68.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funciones<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Otras funciones imprescindibles para el monitoreo de llamadas<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Informes de equipos<\/h4>\n\n\n\n<p>Ofrece a tus supervisores una visibilidad completa sobre el rendimiento de su equipo. Proporciona las herramientas necesarias para identificar \u00e1reas de mejora y m\u00e9todos m\u00e1s efectivos.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/informes-de-grupo\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-3-way-calling.svg\" alt=\"\" class=\"wp-image-182774\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Monitoreo de llamadas<\/h4>\n\n\n\n<p>Escuche las llamadas, asesore a sus agentes o \u00fanase usted mismo a la conversaci\u00f3n para ofrecer la mejor experiencia posible al cliente.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/control-de-llamadas\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Gesti\u00f3n de usuarios<\/h4>\n\n\n\n<p>A\u00f1ade usuarios a tu sistema, asigna permisos seg\u00fan sus roles y gestiona las colas de llamadas y las estrategias para dirigir las llamadas de manera eficiente.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/gestion-de-usuarios\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Funci\u00f3n estrella<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">An\u00e1lisis<\/h4>\n\n\n\n<p>Accede a datos centralizados sobre el desempe\u00f1o de los agentes y las estad\u00edsticas de las llamadas. Utiliza esta informaci\u00f3n para mejorar tu estrategia y tomar decisiones informadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/software-para-centros-de-llamadas-con-estadisticas\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Preguntas frecuentes<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Todo lo que necesitas saber sobre el producto.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfEs lo mismo una llamada a tres que una multiconferencia?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Una llamada a tres es un tipo espec\u00edfico de multiconferencia que conecta a tres participantes. B\u00e1sicamente, todas las llamadas tripartitas son teleconferencias, pero no todas las teleconferencias se limitan a tres participantes. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfSon seguras las llamadas a tres?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Las llamadas a tres son generalmente seguras, pero el nivel de seguridad puede depender del proveedor de servicios y del m\u00e9todo de comunicaci\u00f3n utilizado. Utilizar <a href=\"https:\/\/test-staging.cloudtalk.io\/es\/seguridad-cloudtalk\/\">herramientas o servicios de comunicaci\u00f3n encriptados<\/a> puede proporcionar una protecci\u00f3n adicional contra las escuchas y garantizar la privacidad de la conversaci\u00f3n. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfPuedes hacer una llamada a tres internacionalmente?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>S\u00ed, puedes realizar llamadas tripartitas internacionales, siempre que tu servicio telef\u00f3nico o aplicaci\u00f3n de comunicaci\u00f3n admita llamadas internacionales. Aseg\u00farate de que tu plan de servicio incluye llamadas internacionales o de que utilizas una aplicaci\u00f3n con capacidades internacionales.   <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 dispositivos admiten llamadas a tres?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La mayor\u00eda de los tel\u00e9fonos inteligentes modernos, incluidos los iPhone y los dispositivos Android, admiten las llamadas a tres. Muchos tel\u00e9fonos fijos con funciones de multiconferencia incorporadas tambi\u00e9n admiten las llamadas a tres. Para los dispositivos m\u00f3viles, aseg\u00farate de que tu operador telef\u00f3nico y tu plan de servicio admiten las llamadas a tres y de que utilizas un tel\u00e9fono o una aplicaci\u00f3n compatibles.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397648430\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo establecer una llamada a tres en un iPhone?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Veamos c\u00f3mo combinar una llamada en un iPhone.<br \/>1. Empieza haciendo una llamada a la primera persona.<br \/>2. Una vez conectado, pulsa \u00abA\u00f1adir llamada\u00bb en tu pantalla para marcar a la segunda persona.<br \/>3. Cuando la segunda persona conteste, pulsa \u00abCombinar llamadas\u00bb para combinar las llamadas en una conversaci\u00f3n a tres.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1744103926357\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo establecer una llamada a tres en Android?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Veamos c\u00f3mo hacer una llamada a tres en un Android.<br \/>1. Empieza llamando a la primera persona.<br \/>2. Una vez conectada la llamada, pulsa \u00abA\u00f1adir llamada\u00bb para llamar a la segunda persona.<br \/>3. Una vez contestada la segunda llamada, pulsa \u00abFusionar\u00bb o \u00abCombinar llamadas\u00bb para unir ambas llamadas.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1744103981514\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfCu\u00e1nto cuestan las llamadas a tres?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/conference-call-pricing\/\">El precio depende del proveedor<\/a>. Way Calling est\u00e1 incluido en los planes de CloudTalk: sin cuotas adicionales ni costes ocultos. Est\u00e1 integrada para facilitar la colaboraci\u00f3n en equipo.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u00bfA\u00fan tienes preguntas?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">\u00bfNo encuentras la respuesta que buscas? Escribe a nuestro equipo. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Contacta con nosotros<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u00bfTodo listo para empezar?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">\u00danete a m\u00e1s de 4,000+ empresas modernas que ya conf\u00edan en CloudTalk para tener M\u00c1S y MEJORES llamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ayuda a los Agentes F\u00e1cilmente con la Llamada en 3 Direcciones Convierte instant\u00e1neamente cualquier llamada en una conversaci\u00f3n a tres. A\u00f1ade a otra persona a cualquier llamada telef\u00f3nica en cuesti\u00f3n de segundos para ayudar a tus agentes a resolver problemas m\u00e1s r\u00e1pidamente y cerrar incluso los tratos m\u00e1s complicados. 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