{"id":255199,"date":"2024-09-20T17:25:51","date_gmt":"2024-09-20T15:25:51","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/gestion-de-usuarios\/"},"modified":"2024-09-27T15:13:44","modified_gmt":"2024-09-27T13:13:44","slug":"gestion-de-usuarios","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/es\/gestion-de-usuarios\/","title":{"rendered":"Gesti\u00f3n de usuarios"},"content":{"rendered":"\n<div class=\"wp-block-group feature-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Transfiere datos f\u00e1cilmente con la gesti\u00f3n de usuarios<\/h1>\n\n\n\n<p>Ahorra tiempo y realiza el tr\u00e1nsito a CloudTalk sin problemas. Utiliza la API o la importaci\u00f3n masiva CSV para cargar usuarios, asignar permisos f\u00e1cilmente, transferir colas de llamadas y gestionar estrategias de timbre. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Cont\u00e1ctanos<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf.png\" alt=\"\" class=\"wp-image-192149\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf-300x237.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf-768x608.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf-541x428.png 541w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf-424x336.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf-143x113.png 143w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-user-management-atf-88x70.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group feature-benefits-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">\u00a1Agentes, reuniros!<\/h2>\n\n\n\n<p class=\"has-text-align-center subheading\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-circle-star.svg\" alt=\"\" class=\"wp-image-181474\" style=\"width:257px;height:28px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Subida masiva<\/h5>\n\n\n\n<p>Deja que las posibles ventas de tu equipo o la carga de usuarios de IT se asignen a permisos de forma masiva a trav\u00e9s de CSV o al abrir API.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-circle-arrow.svg\" alt=\"\" class=\"wp-image-181486\" style=\"width:257px;height:28px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Sensibilidad de equipo<\/h5>\n\n\n\n<p>Asigna habilidades, niveles y permisos por usuario o grupo y configure a su equipo con rapidez.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-circle-emoji.svg\" alt=\"\" class=\"wp-image-181498\" style=\"width:257px;height:28px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Estrategias de tono<\/h5>\n\n\n\n<p>Administra las estrategias de tono (por ejemplo, Round Robin, FFA, Ring All) y las colas de llamadas por <a      href=\"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/grupos-de-llamadas-que-son-y-como-se-configuran\/\">grupo<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group ct-testimonial\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_174351' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_174351' style='visibility:hidden;'>\n<div id='slider_174351_slide01' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Nokia-testimonial.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #015AFF\">\r\n<p class=\"person-text\">\u201cCon la herramienta de an\u00e1lisis de CloudTalk ahora puedo ver cada paso que damos. \r\nAs\u00ed identificamos diferencias entre nuestros agentes y entendemos mejor el funcionamiento de nuestro equipo.\"<\/p>\r\n<p class=\"person-role\"><strong>Nelly Donnelly<\/strong> Service Delivery Manager<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/es\/historia-del-cliente-nokia\/\" class=\"nokia case-study-cta\">Leer la historia<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-nokia-bg.svg\" alt=\"Nokia-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"Nokia\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-nokia-logo_photo-2x.png\" alt=\"Nokia\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"Nokia\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-nokia-logo_photo-mobile-2x.png\" alt=\"Nokia\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide02' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Glovo-testimonial.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #00A082\">\r\n<p class=\"person-text\">\"CloudTalk nos ha ayudado a ahorrar dinero y ser m\u00e1s eficientes. Con la funci\u00f3n de guiones, podemos dirigir las llamadas de manera m\u00e1s organizada, y los botones de acci\u00f3n nos permiten realizar acciones directamente desde nuestro sistema.\"<\/p>\r\n<p class=\"person-role\"><strong>Yohann Bensadoun<\/strong> Global Supply Growth<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/es\/sistema-telefonico-empresarial-para-glovo\/\" class=\"glovo case-study-cta\">Leer la historia<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-glovo-bg.svg\" alt=\"Glovo-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"Glovo\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-glovo-logo_photo-2x.png\" alt=\"Glovo\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"Glovo\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-glovo-logo_photo-mobile-2x.png\" alt=\"Glovo\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide03' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #0A578E\">\r\n<p class=\"person-text\">\"En solo 2 a\u00f1os, nuestras llamadas se triplicaron, pasando de 10.000 a 30.000 aproximadamente por trimestre con CloudTalk. Ahora, podemos manejar toda nuestra comunicaci\u00f3n sin problemas. Fue una gran decisi\u00f3n.\"<\/p>\r\n<p class=\"person-role\"><strong>Frederico Lopes<\/strong> Head of Customer Service<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/es\/software-de-centro-de-llamadas-para-discovercars\/\" class=\"discovercars case-study-cta\">Leer la historia<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-discover_cars-bg.svg\" alt=\"Discover_cars-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"Discover Cars\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-discover_cars-logo_photo-2x.png\" alt=\"Discover Cars\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"Discover Cars\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-discover_cars-logo_photo-mobile-2x.png\" alt=\"Discover Cars\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide04' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/MyHeritage-testimonial.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #DC682C\">\r\n<p class=\"person-text\">\"Desde que empezamos a usar CloudTalk, hemos notado un gran aumento en nuestras llamadas salientes. Ahora podemos llegar a m\u00e1s leads y clientes que nunca.\"<\/p>\r\n<p class=\"person-role\"><strong>Elay Sasson<\/strong> Call Center Manager<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/es\/historia-del-cliente-de-myheritage\/\" class=\"myheritage case-study-cta\">Leer la historia<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-myheritage-bg.svg\" alt=\"MyHeritage-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"MyHeritage\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-myheritage-logo_photo-2x.png\" alt=\"MyHeritage\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"MyHeritage\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-myheritage-logo_photo-mobile-2x.png\" alt=\"MyHeritage\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide05' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/logo-capitalo-skola-obchodovani.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #0B5253\">\r\n<p class=\"person-text\">\"La inteligencia artificial de CloudTalk ha reducido nuestro an\u00e1lisis de calidad de llamadas de 2 horas a 20 minutos diarios y ha reducido los clientes potenciales mal orientados en un 24 %, lo que nos permite centrarnos en el crecimiento estrat\u00e9gico\".<\/p>\r\n<p class=\"person-role\"><strong>Sara Konickova<\/strong> Sales Ops Manager<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/capitalo\/\" class=\"capitalo case-study-cta\">Leer la historia<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2024\/10\/testimonial-capitalo-bg.svg\" alt=\"Capitalo-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"MyHeritage\" src=\"\/wp-content\/uploads\/2024\/10\/testimonial-capitalo-logo_photo-2x.png\" alt=\"Capitalo\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"MyHeritage\" src=\"\/wp-content\/uploads\/2024\/10\/testimonial-capitalo-logo_photo-mobile-2x.png\" alt=\"Capitalo\" \/><\/div>\r\n<\/div><\/div>\n<\/div>\n<div id='slider_174351_thumbs' class='sa_owl_thumbs_wrap sa_thumbs_outside_bottom' style=' padding:0%; padding-bottom:0px;'><div class='owl-thumbs' data-slider-id='slider_174351'><div class='owl-thumb-item' style='background-image:url(\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Nokia-testimonial.png\"); width:150px; height:85px; background-position:center center; background-size:auto; background-repeat:no-repeat; opacity:0.5; border:solid 0px transparent' title='Slide 1'><\/div><div 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class=\"wp-image-171769\"\/><\/figure>\n\n<div class=\"wp-block-group container-fluid ct-portfolio\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"voice-features\">Otras caracter\u00edsticas que te pueden gustar.<\/h2>\n\n\n\n<div id=\"voice-features\" class=\"wp-block-group ct-portfolio-gallery\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/estado-del-agente-seguimiento-de-la-disponibilidad-de-los-agentes-cloudtalk\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-agent-status.svg\" alt=\"\" class=\"wp-image-182630\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184862\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-performance.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-agent-status-hover.svg\" alt=\"\" class=\"wp-image-182618\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"click-to-call\">Estado del agente<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size\">Deja que tus agentes indiquen si est\u00e1n disponibles o no, as\u00ed sabr\u00e1s r\u00e1pidamente cu\u00e1ndo pueden atender las llamadas.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/estado-del-agente-seguimiento-de-la-disponibilidad-de-los-agentes-cloudtalk\/\">Saber m\u00e1s \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item flagship\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/software-para-centros-de-llamadas-con-estadisticas\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184862\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-performance.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics-hover.svg\" alt=\"\" class=\"wp-image-183050\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"call-statistics\">An\u00e1lisis<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size\">Consigue una vista de 360\u00b0 de todo lo que sucede dentro de su equipo y obtenga un control sin precedentes sobre su rendimiento.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/software-para-centros-de-llamadas-con-estadisticas\/\">Saber m\u00e1s \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/informes-del-agente\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-agent-reporting.svg\" alt=\"\" class=\"wp-image-183086\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184862\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-performance.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-agent-reporting-hover.svg\" alt=\"\" class=\"wp-image-183074\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"call-statistics\">Informes del agente<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size\">Realiza un seguimiento del trabajo de los agentes en CloudTalk y mejora su desempe\u00f1o para ofrecer una excelente experiencia a los clientes.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/informes-del-agente\/\">Saber m\u00e1s \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/informes-de-grupo\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184862\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-performance.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting-hover.svg\" alt=\"\" class=\"wp-image-184023\"\/><\/figure><\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"call-flow-designer\">Informes de grupo<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size\">Ofrece a los managers una vista completa de c\u00f3mo est\u00e1 funcionando tu equipo y herramientas para ver c\u00f3mo pueden mejorar.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/informes-de-grupo\/\">Saber m\u00e1s \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group feature-integrations-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image integrations-icons-img\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/Integration-icons-light-1024x647.png\" alt=\"\" class=\"wp-image-182758\"\/><\/figure><\/div>\n\n\n<figure class=\"wp-block-image size-large integrations-animated-img\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/integrations-animated-icon.svg\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Convierte CloudTalk en una herramienta mucho m\u00e1s grande y potente<\/h2>\n\n\n\n<p>Int\u00e9gralo f\u00e1cilmente con tus CRM, herramientas de e-commerce o Helpdesk, como Salesforce, Freshdesk, Help Scout y muchas m\u00e1s.<\/p>\n\n\n\n<div class=\"wp-block-buttons desktop-enlarge is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/integraciones\/\">Ver integraciones<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover feature-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1768\" height=\"444\" class=\"wp-block-cover__image-background wp-image-180291\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\"><strong>\u00bfTodo listo para empezar?<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Reserva una demo con uno de nuestros especialistas y toma el control total de la experiencia de tus clientes.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Pedir demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Transfiere datos f\u00e1cilmente con la gesti\u00f3n de usuarios Ahorra tiempo y realiza el tr\u00e1nsito a CloudTalk sin problemas. Utiliza la API o la importaci\u00f3n masiva CSV para cargar usuarios, asignar permisos f\u00e1cilmente, transferir colas de llamadas y gestionar estrategias de timbre. \u00a1Agentes, reuniros! Subida masiva Deja que las posibles ventas de tu equipo o la [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":184797,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-255199","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages\/255199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/comments?post=255199"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages\/255199\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media\/184797"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media?parent=255199"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/ct-post-type?post=255199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}