{"id":255191,"date":"2024-09-20T12:01:39","date_gmt":"2024-09-20T10:01:39","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/herramientas-del-centro-de-llamadas\/etiquetas-de-contacto-crear-y-gestionar-etiquetas-cloudtalk\/"},"modified":"2026-01-09T04:01:19","modified_gmt":"2026-01-09T02:01:19","slug":"etiquetas-de-contacto-crear-y-gestionar-etiquetas-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/etiquetas-de-contacto-crear-y-gestionar-etiquetas-cloudtalk\/","title":{"rendered":"Etiquetas de contacto: Crear y gestionar etiquetas &#8211; CloudTalk"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Simplifica el flujo de trabajo de tu Call Center con las Etiquetas de contacto<\/h1>\n\n\n\n<p>Utiliza las etiquetas del centro de contacto para categorizar las interacciones de los clientes, mejorar la eficiencia de los agentes y ofrecer un servicio personalizado a escala. Mejora tus flujos de trabajo y agiliza la segmentaci\u00f3n de clientes, todo en un solo lugar. <\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary size-xs\">\n<li>Identifica r\u00e1pidamente los tipos y necesidades de los clientes con el etiquetado de contactos CRM.<\/li>\n\n\n\n<li>Dirige las llamadas con m\u00e1s eficacia bas\u00e1ndote en segmentaciones personalizadas.<\/li>\n\n\n\n<li>Aumenta la eficacia del equipo organizando los contactos para un seguimiento m\u00e1s r\u00e1pido.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags.png\" alt=\"\" class=\"wp-image-298744\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Etiqueta y ordena contactos con facilidad<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-settings02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.3951 19.3711L9.97955 20.6856C10.1533 21.0768 10.4368 21.4093 10.7958 21.6426C11.1547 21.8759 11.5737 22.0001 12.0018 22C12.4299 22.0001 12.8488 21.8759 13.2078 21.6426C13.5667 21.4093 13.8503 21.0768 14.024 20.6856L14.6084 19.3711C14.8165 18.9047 15.1664 18.5159 15.6084 18.26C16.0532 18.0034 16.5678 17.8941 17.0784 17.9478L18.5084 18.1C18.9341 18.145 19.3637 18.0656 19.7451 17.8713C20.1265 17.6771 20.4434 17.3763 20.6573 17.0056C20.8715 16.635 20.9735 16.2103 20.9511 15.7829C20.9286 15.3555 20.7825 14.9438 20.5307 14.5978L19.684 13.4344C19.3825 13.0171 19.2214 12.5148 19.224 12C19.2239 11.4866 19.3865 10.9864 19.6884 10.5711L20.5351 9.40778C20.787 9.06175 20.933 8.65007 20.9555 8.22267C20.978 7.79528 20.8759 7.37054 20.6618 7C20.4479 6.62923 20.131 6.32849 19.7496 6.13423C19.3681 5.93997 18.9386 5.86053 18.5129 5.90556L17.0829 6.05778C16.5722 6.11141 16.0577 6.00212 15.6129 5.74556C15.17 5.48825 14.82 5.09736 14.6129 4.62889L14.024 3.31444C13.8503 2.92317 13.5667 2.59072 13.2078 2.3574C12.8488 2.12408 12.4299 1.99993 12.0018 2C11.5737 1.99993 11.1547 2.12408 10.7958 2.3574C10.4368 2.59072 10.1533 2.92317 9.97955 3.31444L9.3951 4.62889C9.18803 5.09736 8.83798 5.48825 8.3951 5.74556C7.95032 6.00212 7.43577 6.11141 6.9251 6.05778L5.49066 5.90556C5.06499 5.86053 4.6354 5.93997 4.25397 6.13423C3.87255 6.32849 3.55567 6.62923 3.34177 7C3.12759 7.37054 3.02555 7.79528 3.04804 8.22267C3.07052 8.65007 3.21656 9.06175 3.46844 9.40778L4.3151 10.5711C4.61704 10.9864 4.77964 11.4866 4.77955 12C4.77964 12.5134 4.61704 13.0137 4.3151 13.4289L3.46844 14.5922C3.21656 14.9382 3.07052 15.3499 3.04804 15.7773C3.02555 16.2047 3.12759 16.6295 3.34177 17C3.55589 17.3706 3.8728 17.6712 4.25417 17.8654C4.63554 18.0596 5.06502 18.1392 5.49066 18.0944L6.92066 17.9422C7.43133 17.8886 7.94587 17.9979 8.39066 18.2544C8.83519 18.511 9.18687 18.902 9.3951 19.3711Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M12 15C13.6568 15 15 13.6569 15 12C15 10.3431 13.6568 9 12 9C10.3431 9 8.99998 10.3431 8.99998 12C8.99998 13.6569 10.3431 15 12 15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Automatizar campa\u00f1as<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Lanza campa\u00f1as espec\u00edficas con un solo clic utilizando la segmentaci\u00f3n automatizada de contactos. Asigna etiquetas de contacto CRM espec\u00edficas y rellena instant\u00e1neamente las colas de llamadas. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneCall01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.0497 6C15.0264 6.19057 15.924 6.66826 16.6277 7.37194C17.3314 8.07561 17.8091 8.97326 17.9997 9.95M14.0497 2C16.0789 2.22544 17.9713 3.13417 19.4159 4.57701C20.8606 6.01984 21.7717 7.91101 21.9997 9.94M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Controla tus flujos de llamadas<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Utiliza etiquetas de contacto para gestionar el enrutamiento de llamadas con precisi\u00f3n. Da prioridad a los VIP envi\u00e1ndolos al principio de la cola, o utiliza etiquetas \u00abNo contactar\u00bb para excluir autom\u00e1ticamente ciertos n\u00fameros. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-usersPlus type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M19 21V15M16 18H22M12 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Subir etiquetas en bloque<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Acelera la organizaci\u00f3n de los contactos importando etiquetas preexistentes mediante CSV o API, o crea otras nuevas en bloque. Ahorra tiempo en actualizaciones manuales y mant\u00e9n una gesti\u00f3n sencilla de los datos. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Hemos ayudado a miles de empresas de todo el mundo<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Casos pr\u00e1cticos de clientes que construyen m\u00e1s r\u00e1pido.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\" class=\"btn btn-ghost\">Prueba gratis<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\" class=\"btn btn-primary\">Contactar con Ventas<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Motor global de ventas impulsado por las conversaciones conectadas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abLas transcripciones y los an\u00e1lisis de IA de CloudTalk facilitan el seguimiento de los ratios de conversaciones, la profundidad de los descubrimientos y el rendimiento regional, todo ello sin necesidad de formaci\u00f3n formal para empezar\u00bb.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Jefe de equipo SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolucionar la eficacia de Revolut y ahorrar m\u00e1s de 40 horas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abGracias a la fiabilidad de CloudTalk, pudimos mejorar el rendimiento de los equipos de ventas y cerrar m\u00e1s tratos de lo que nunca hubi\u00e9ramos imaginado\u00bb.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Jefe de Operaciones<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Aumentar la productividad de 200 agentes de atenci\u00f3n al cliente <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abCon los an\u00e1lisis de CloudTalk ahora puedo ver cada paso del camino. Podemos encontrar discrepancias y comprender mucho mejor a nuestros equipos.\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Director de Prestaci\u00f3n de Servicios<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">El \u00e9xito del equipo de atenci\u00f3n al cliente de Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00abCloudTalk mejor\u00f3 los costes y la eficacia de nuestro equipo. La funci\u00f3n de gui\u00f3n nos permite dirigir las llamadas de una forma mucho m\u00e1s sistem\u00e1tica.\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Crecimiento de la oferta mundial<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leer estudio de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u00bfQu\u00e9 son las Etiquetas de contacto?<\/h4>\n\n\n\n<p>Las etiquetas de contacto son etiquetas que puedes asignar a <a href=\"https:\/\/www.cloudtalk.io\/customer-details\/\" target=\"_blank\" rel=\"noopener\">los registros de clientes<\/a> para ayudarte a clasificar, organizar y gestionar tus contactos con facilidad.  <br\/><br\/>A menudo utilizado en sistemas CRM, el etiquetado de contactos permite a los equipos segmentar a los usuarios en funci\u00f3n de su comportamiento, estado o relevancia para la campa\u00f1a. Tanto si est\u00e1s agrupando clientes potenciales, marcando <a href=\"https:\/\/www.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/cola-de-llamadas-prioritarias-cloudtalk\/\" target=\"_blank\" rel=\"noopener\">VIPs<\/a> o listas de campa\u00f1as, las etiquetas te dan m\u00e1s control sobre la segmentaci\u00f3n de clientes y el compromiso personalizado. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf.png\" alt=\"\" class=\"wp-image-185216\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-300x233.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-768x597.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-551x428.png 551w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-424x329.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-145x113.png 145w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-88x68.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u00bfC\u00f3mo funciona la Etiqueta de contacto?<\/h4>\n\n\n\n<p>El etiquetado de contactos funciona a\u00f1adiendo etiquetas, como \u00abCliente potencial\u00bb o \u00abCliente potencial en fr\u00edo\u00bb, directamente al perfil de un contacto en tu <a href=\"https:\/\/www.cloudtalk.io\/blog\/crm-call-center\/\" target=\"_blank\" rel=\"noopener\">CRM<\/a> o sistema telef\u00f3nico. Estas etiquetas facilitan el filtrado, la b\u00fasqueda y la segmentaci\u00f3n de las listas de contactos en funci\u00f3n del estado, la prioridad o la relevancia de la campa\u00f1a.   <br\/><br\/>Con el etiquetado inteligente de contactos en los centros de llamadas, tu equipo puede identificar y llegar r\u00e1pidamente a las personas adecuadas, agilizando la comunicaci\u00f3n espec\u00edfica y mejorando la eficiencia en todos los \u00e1mbitos.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1.png\" alt=\"\" class=\"wp-image-294059\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Ventajas de las etiquetas de contacto<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Haz que cada etiqueta trabaje para ti<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Llama m\u00e1s r\u00e1pido al agente adecuado<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Aprovecha las etiquetas de contacto para potenciar flujos de llamadas m\u00e1s inteligentes con <a href=\"https:\/\/www.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/enrutamiento-basado-en-habilidades-que-es-y-como-funciona\/\" target=\"_blank\" rel=\"noopener\">el Enrutamiento Basado en Competencias<\/a>. Dirige autom\u00e1ticamente las llamadas a los agentes m\u00e1s cualificados en funci\u00f3n del tipo de cliente, problema o historial de interacci\u00f3n, mejorando la velocidad y la precisi\u00f3n. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Env\u00eda mensajes personalizados que conviertan<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Segmenta los contactos por sector, nivel de compromiso o historial de compras con el etiquetado de contactos. Env\u00eda mensajes m\u00e1s personalizados y mejora tu <a href=\"https:\/\/www.cloudtalk.io\/blog\/outbound-sales-strategy\/\" target=\"_blank\" rel=\"noopener\">estrategia de difusi\u00f3n<\/a> mediante la segmentaci\u00f3n de clientes basada en etiquetas. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-command type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 9V6C9 4.34315 7.65685 3 6 3C4.34315 3 3 4.34315 3 6C3 7.65685 4.34315 9 6 9H9ZM9 9V15M9 9H15M9 15V18C9 19.6569 7.65685 21 6 21C4.34315 21 3 19.6569 3 18C3 16.3431 4.34315 15 6 15H9ZM9 15H15M15 15H18C19.6569 15 21 16.3431 21 18C21 19.6569 19.6569 21 18 21C16.3431 21 15 19.6569 15 18V15ZM15 15V9M15 9V6C15 4.34315 16.3431 3 18 3C19.6569 3 21 4.34315 21 6C21 7.65685 19.6569 9 18 9H15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Automatiza las acciones para ahorrar tiempo y aumentar las ventas<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Activa acciones autom\u00e1ticamente mediante la automatizaci\u00f3n basada en etiquetas. Aplica etiquetas en cada fase de tu <a href=\"https:\/\/www.cloudtalk.io\/blog\/boost-your-sales-pipeline-in-2023-data-backed-strategies\/\" target=\"_blank\" rel=\"noopener\">proceso de ventas<\/a> para enviar llamadas de seguimiento, recordatorios por SMS o mensajes de voz, aumentando la eficacia y manteniendo el compromiso de los clientes. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-barChart08 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H6.2C5.07989 21 4.51984 21 4.09202 20.782C3.71569 20.5903 3.40973 20.2843 3.21799 19.908C3 19.4802 3 18.9201 3 17.8V3M7 14.5V17.5M11.5 11.5V17.5M16 8.5V17.5M20.5 5.5V17.5\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Obt\u00e9n informaci\u00f3n para tomar decisiones m\u00e1s inteligentes<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Analiza segmentos de clientes etiquetados para descubrir tendencias, comportamientos, preferencias clave y <a href=\"https:\/\/www.cloudtalk.io\/blog\/call-center-analysis\/\" target=\"_blank\" rel=\"noopener\">perspectivas de rendimiento<\/a> a lo largo del tiempo. Utiliza estos datos para optimizar el marketing, mejorar el servicio al cliente y perfeccionar tus estrategias de ventas. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u00bfC\u00f3mo crear etiquetas de contacto en CloudTalk?<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Entra en <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">CloudTalk<\/a> y ve a la<strong>pesta\u00f1a \u00abContactos<\/strong>\u00bb del panel de control.<\/li>\n\n\n\n<li>Haz clic en la lupa para inspeccionar el contacto y selecciona \u00ab<strong>Editar informaci\u00f3n de contacto<\/strong>\u00ab.<\/li>\n\n\n\n<li>A\u00f1ade o edita las etiquetas de contacto existentes en el campo \u00ab<strong>Etiquetas<\/strong>\u00bb y guarda los cambios.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5440393-contact-tags\" target=\"_blank\" rel=\"noopener\">Descubre c\u00f3mo funciona<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1.png\" alt=\"\" class=\"wp-image-299024\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-300x246.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-768x631.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-521x428.png 521w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-424x348.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-138x113.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-88x72.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funciones<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Otras funciones imprescindibles para el monitoreo de llamadas<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-spam-protection.svg\" alt=\"\" class=\"wp-image-182942\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Protecci\u00f3n de spam<\/h4>\n\n\n\n<p>Bloquea manual o autom\u00e1ticamente los n\u00fameros conocidos como spam, tanto para llamadas entrantes como salientes, y agiliza las llamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/lista-negra-de-numeros-de-telefono\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-contact-tags.svg\" alt=\"\" class=\"wp-image-182702\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Etiquetas de contactos<\/h4>\n\n\n\n<p>Clasifica f\u00e1cilmente las interacciones de los clientes con las etiquetas del centro de contacto. Ofrece eficacia y un servicio personalizado. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/herramientas-del-centro-de-llamadas\/etiquetas-de-contacto-crear-y-gestionar-etiquetas-cloudtalk\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Gesti\u00f3n de usuarios<\/h4>\n\n\n\n<p>A\u00f1ade usuarios a tu sistema, asigna permisos seg\u00fan sus roles y gestiona las colas de llamadas y las estrategias para dirigir las llamadas de manera eficiente.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/gestion-de-usuarios\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Funci\u00f3n estrella<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Wallboard<\/h4>\n\n\n\n<p>Muestra lo que hacen los agentes o el equipo en tiempo real, desde las llamadas hasta su disponibilidad.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/panel-de-datos-consigue-una-imagen-en-directo-de-lo-que-esta-ocurriendo-en-tu-call-center-en-la-nube\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Preguntas frecuentes<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Todo lo que necesitas saber sobre el producto.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 son las etiquetas de contacto en un CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Las etiquetas de contacto son etiquetas personalizables que ayudan a clasificar y segmentar los contactos en funci\u00f3n de atributos como <a href=\"https:\/\/www.cloudtalk.io\/blog\/ai-customer-behavior-prediction\/\" target=\"_blank\" rel=\"noopener\">el comportamiento<\/a>, el estado o las preferencias, mejorando la organizaci\u00f3n y la orientaci\u00f3n.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfEn qu\u00e9 se diferencian las etiquetas de contacto de los tipos de contacto?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Los tipos de contacto definen la funci\u00f3n principal de un contacto (por ejemplo, cliente, cliente potencial), mientras que las etiquetas ofrecen una categorizaci\u00f3n flexible y polifac\u00e9tica para una segmentaci\u00f3n m\u00e1s matizada.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo puedo utilizar las etiquetas para segmentar a los clientes?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Asigna etiquetas en funci\u00f3n de criterios como el historial de compras, la ubicaci\u00f3n o el nivel de compromiso para crear grupos espec\u00edficos de <a href=\"https:\/\/www.cloudtalk.io\/blog\/8-ways-to-provide-better-more-personalized-customer-service\/\" target=\"_blank\" rel=\"noopener\">marketing y comunicaci\u00f3n personalizados<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfLas etiquetas de contacto pueden desencadenar acciones automatizadas?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>S\u00ed, las etiquetas pueden iniciar <a href=\"https:\/\/www.cloudtalk.io\/es\/automatizacion-del-flujo-de-trabajo\/\" target=\"_blank\" rel=\"noopener\">flujos de trabajo<\/a> como el env\u00edo de correos electr\u00f3nicos de seguimiento, la asignaci\u00f3n de tareas o la actualizaci\u00f3n del estado de los contactos, agilizando los procesos y ahorrando tiempo.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035819600\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo gestiono las etiquetas en bloque?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La mayor\u00eda de <a href=\"https:\/\/www.cloudtalk.io\/blog\/crm-call-center\/\" target=\"_blank\" rel=\"noopener\">los CRM<\/a> permiten la gesti\u00f3n masiva de etiquetas, lo que te permite a\u00f1adir, editar o eliminar etiquetas de varios contactos simult\u00e1neamente para una organizaci\u00f3n eficaz.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035820419\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfLas etiquetas de contacto son visibles para todos los miembros del equipo?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Normalmente, s\u00ed. Las etiquetas se comparten en todo el CRM, lo que garantiza que todos los miembros del equipo dispongan de informaci\u00f3n coherente para la colaboraci\u00f3n y la comunicaci\u00f3n. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035821794\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfPuedo borrar o cambiar el nombre de las etiquetas sin afectar a los datos?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Eliminar una etiqueta la elimina de todos los contactos asociados, pero no elimina los contactos en s\u00ed. Renombrar una etiqueta la actualiza en todos los registros vinculados. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u00bfA\u00fan tienes preguntas?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">\u00bfNo encuentras la respuesta que buscas? Escribe a nuestro equipo. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Contacta con nosotros<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u00bfTodo listo para empezar?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">\u00danete a m\u00e1s de 4,000+ empresas modernas que ya conf\u00edan en CloudTalk para tener M\u00c1S y MEJORES llamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/cloudtalk-14-dias-de-prueba-gratuita\/\">Pru\u00e9balo gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/es\/programa-una-demo\/\">Reserva una demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simplifica el flujo de trabajo de tu Call Center con las Etiquetas de contacto Utiliza las etiquetas del centro de contacto para categorizar las interacciones de los clientes, mejorar la eficiencia de los agentes y ofrecer un servicio personalizado a escala. Mejora tus flujos de trabajo y agiliza la segmentaci\u00f3n de clientes, todo en un [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184521,"parent":64123,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-255191","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages\/255191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/comments?post=255191"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages\/255191\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/pages\/64123"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media\/184521"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/media?parent=255191"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/es\/wp-json\/wp\/v2\/ct-post-type?post=255191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}