{"id":58743,"date":"2022-03-09T00:06:14","date_gmt":"2022-03-08T22:06:14","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/100-wirkungsvolle-woerter-und-phrasen-fuer-ihre-callcenter-angestellten\/"},"modified":"2024-07-31T16:08:27","modified_gmt":"2024-07-31T14:08:27","slug":"100-wirkungsvolle-woerter-und-phrasen-fuer-ihre-callcenter-angestellten","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/de\/100-wirkungsvolle-woerter-und-phrasen-fuer-ihre-callcenter-angestellten\/","title":{"rendered":"100+ wirkungsvolle W\u00f6rter und Phrasen f\u00fcr Ihre Callcenter-Angestellten"},"content":{"rendered":"\n<div class=\"wp-block-group ebook-atf\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption has-deep-blue-sky-color has-text-color\">KOSTENLOSES E-BOOK<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">100+ Power Words &amp; Phrases f\u00fcr bessere Kundenerlebnisse<\/h1>\n\n\n\n<p>Ein einziger Satz kann eine Kundenbeziehung entscheiden oder zerst\u00f6ren.\nGeben Sie Ihren Kundendienstmitarbeitern die verbalen Werkzeuge an die Hand, die sie brauchen, um Ihre Kunden zufrieden zu stellen und Ihr Unternehmen im gr\u00fcnen Bereich zu halten &#8211; mit unseren 100+ Powerw\u00f6rtern und -phrasen, die f\u00fcr bessere Kundenerfahrungen sorgen. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button popmake-174550\"><a class=\"wp-block-button__link wp-element-button\">Jetzt herunterladen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"725\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-725x1024.png\" alt=\"\" class=\"wp-image-185714\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-725x1024.png 725w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-768x1084.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-765x1080.png 765w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-526x742.png 526w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases-288x408.png 288w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-power-words-and-phrases.png 899w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group slider-text-panel\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div id='sa_invalid_postid'>Slide Anything shortcode error: A valid ID has not been provided<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong><strong> <\/strong>In diesem eBook finden Sie:<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group list-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"icons-circled wp-block-list\">\n<li>S\u00e4tze, um den Kunden zu begr\u00fc\u00dfen, ein Gespr\u00e4ch zu beginnen, Fragen zu stellen, einen effektiven Dialog zu f\u00fchren und die Interaktion abzuschlie\u00dfen.<\/li>\n\n\n\n<li>Wie Sie schlechte Nachrichten \u00fcberbringen, Mitgef\u00fchl zeigen, einen ver\u00e4rgerten Kunden bes\u00e4nftigen und Negatives in Positives verwandeln k\u00f6nnen.  <\/li>\n\n\n\n<li>W\u00f6rter, die Sie immer vermeiden sollten, und ihre kundenfreundlichen Alternativen, um bessere Erfahrungen zu machen.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group ct-testimonial\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_174351' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_174351' style='visibility:hidden;'>\n<div id='slider_174351_slide01' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Nokia-testimonial.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #015AFF\">\r\n<p class=\"person-text\">\u201eMit den Analytik-Tools von CloudTalk habe ich jetzt einen \u00dcberblick \u00fcber unseren gesamten Prozess. Wir k\u00f6nnen Diskrepanzen zwischen unseren Agenten erkennen und dadurch unser Team viel besser strukturieren.\u201c<\/p>\r\n<p class=\"person-role\"><strong>Nelly Donnelly<\/strong> Service-Delivery-Manager<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/nokia-customer-story\/\" class=\"nokia case-study-cta\">Customer-Story<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-nokia-bg.svg\" alt=\"Nokia-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"Nokia\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-nokia-logo_photo-2x.png\" alt=\"Nokia\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"Nokia\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-nokia-logo_photo-mobile-2x.png\" alt=\"Nokia\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide02' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Glovo-testimonial.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #00A082\">\r\n<p class=\"person-text\">\u201eCloudTalk hat die Kosten und die Effizienz unseres Teams deutlich verbessert. Die Skriptfunktion erm\u00f6glicht es uns, Anrufe viel systematischer anzugehen, und alle Aktionsschaltfl\u00e4chen k\u00f6nnen direkt in unser Backend \u00fcbertragen werden.\u201c<\/p>\r\n<p class=\"person-role\"><strong>Yohann Bensadoun<\/strong> Global-Supply-Growth<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/glovo-customer-story\/\" class=\"glovo case-study-cta\">Customer-Story<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-glovo-bg.svg\" alt=\"Glovo-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"Glovo\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-glovo-logo_photo-2x.png\" alt=\"Glovo\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"Glovo\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-glovo-logo_photo-mobile-2x.png\" alt=\"Glovo\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide03' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #0A578E\">\r\n<p class=\"person-text\">\u201eUnser Anrufvolumen hat sich in nur 2 Jahren verdreifacht, von etwa 10.000 Anrufen auf 30.000 pro Quartal, und mit CloudTalk k\u00f6nnen wir dieses gesamte Gespr\u00e4chsvolumen nun problemlos bew\u00e4ltigen. Es war eine ausgezeichnete Entscheidung.\u201c<\/p>\r\n<p class=\"person-role\"><strong>Frederico Lopes<\/strong> Leiter des Kundenservices<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/discovercars-customer-story\/\" class=\"discovercars case-study-cta\">Customer-Story<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-discover_cars-bg.svg\" alt=\"Discover_cars-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"Discover Cars\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-discover_cars-logo_photo-2x.png\" alt=\"Discover Cars\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"Discover Cars\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-discover_cars-logo_photo-mobile-2x.png\" alt=\"Discover Cars\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide04' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/MyHeritage-testimonial.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #DC682C\">\r\n<p class=\"person-text\">\u201eSeitdem wir CloudTalk einsetzen, hat sich das Volumen unserer ausgehenden Anrufe deutlich erh\u00f6ht und wir k\u00f6nnen jetzt mehr Interessenten und Kunden erreichen als je zuvor.\u201c<\/p>\r\n<p class=\"person-role\"><strong>Elay Sasson<\/strong> Call-Center-Manager<\/p>\r\n<a href=\"https:\/\/test-staging.cloudtalk.io\/my-heritage-customer-story\/\" class=\"myheritage case-study-cta\">Customer-Story<\/a>\r\n<img decoding=\"async\" class=\"person-bg\" src=\"\/wp-content\/uploads\/2023\/07\/testimonial-myheritage-bg.svg\" alt=\"MyHeritage-bg\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-desktop\"><img decoding=\"async\" title=\"MyHeritage\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-myheritage-logo_photo-2x.png\" alt=\"MyHeritage\" \/><\/div>\r\n<div class=\"ct-testimonial-slide-img-mobile\"><img decoding=\"async\" title=\"MyHeritage\" src=\"\/wp-content\/uploads\/2023\/08\/testimonial-myheritage-logo_photo-mobile-2x.png\" alt=\"MyHeritage\" \/><\/div>\r\n<\/div><\/div>\n<div id='slider_174351_slide05' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/logo-capitalo-skola-obchodovani.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; min-height:320px; '><div class=\"ct-testimonial-slide\">\r\n<div class=\"ct-testimonial-slide-text\" style=\"background: #0B5253\">\r\n<p class=\"person-text\">\u201eDank der KI von CloudTalk konnten wir unsere Anrufqualit\u00e4tsanalyse von 2 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evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ebook-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-169191\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/ebook-banner.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Sind Sie startklar?<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">Vereinbaren Sie einen Demo-Termin mit einem unserer Spezialisten und profitieren Sie von der einmaligen Steuerung des Kundenerlebnisses.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\">Demo buchen<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>KOSTENLOSES E-BOOK 100+ Power Words &amp; Phrases f\u00fcr bessere Kundenerlebnisse Ein einziger Satz kann eine Kundenbeziehung entscheiden oder zerst\u00f6ren. Geben Sie Ihren Kundendienstmitarbeitern die verbalen Werkzeuge an die Hand, die sie brauchen, um Ihre Kunden zufrieden zu stellen und Ihr Unternehmen im gr\u00fcnen Bereich zu halten &#8211; mit unseren 100+ Powerw\u00f6rtern und -phrasen, die f\u00fcr [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":185718,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-ebook.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-58743","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages\/58743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/comments?post=58743"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages\/58743\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/media\/185718"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/media?parent=58743"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/ct-post-type?post=58743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}