{"id":311582,"date":"2026-01-09T12:25:04","date_gmt":"2026-01-09T10:25:04","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/call-center-werkzeuge\/kontakt-tags-erstellen-und-verwalten-von-tags-cloudtalk\/"},"modified":"2026-01-09T12:26:28","modified_gmt":"2026-01-09T10:26:28","slug":"kontakt-tags-erstellen-und-verwalten-von-tags-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/de\/call-center-werkzeuge\/kontakt-tags-erstellen-und-verwalten-von-tags-cloudtalk\/","title":{"rendered":"Kontakt-Tags: Erstellen und Verwalten von Tags &#8211; CloudTalk"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Vereinfachen Sie Ihren Call Center Workflow mit Kontakt-Tags<\/h1>\n\n\n\n<p>Verwenden Sie Contact Center-Tags, um Kundeninteraktionen zu kategorisieren, die Effizienz der Agenten zu steigern und personalisierten Service in gro\u00dfem Umfang zu bieten. Verbessern Sie Ihre Arbeitsabl\u00e4ufe und optimieren Sie die Kundensegmentierung &#8211; alles an einem Ort. <\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary size-xs\">\n<li>Identifizieren Sie Kundentypen und -bed\u00fcrfnisse schnell mit der CRM-Kontaktmarkierung.<\/li>\n\n\n\n<li>Leiten Sie Anrufe auf der Grundlage individueller Segmentierungen effektiver weiter.<\/li>\n\n\n\n<li>Steigern Sie die Effizienz Ihres Teams, indem Sie die Kontakte f\u00fcr eine schnellere Nachbearbeitung organisieren.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\">Kontakt Vertrieb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/14-taegige-kostenlose-cloudtalk-probephase\/\">Kostenlos testen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags.png\" alt=\"\" class=\"wp-image-298744\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Contact-Tags-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Kontakte m\u00fchelos markieren und sortieren<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-settings02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.3951 19.3711L9.97955 20.6856C10.1533 21.0768 10.4368 21.4093 10.7958 21.6426C11.1547 21.8759 11.5737 22.0001 12.0018 22C12.4299 22.0001 12.8488 21.8759 13.2078 21.6426C13.5667 21.4093 13.8503 21.0768 14.024 20.6856L14.6084 19.3711C14.8165 18.9047 15.1664 18.5159 15.6084 18.26C16.0532 18.0034 16.5678 17.8941 17.0784 17.9478L18.5084 18.1C18.9341 18.145 19.3637 18.0656 19.7451 17.8713C20.1265 17.6771 20.4434 17.3763 20.6573 17.0056C20.8715 16.635 20.9735 16.2103 20.9511 15.7829C20.9286 15.3555 20.7825 14.9438 20.5307 14.5978L19.684 13.4344C19.3825 13.0171 19.2214 12.5148 19.224 12C19.2239 11.4866 19.3865 10.9864 19.6884 10.5711L20.5351 9.40778C20.787 9.06175 20.933 8.65007 20.9555 8.22267C20.978 7.79528 20.8759 7.37054 20.6618 7C20.4479 6.62923 20.131 6.32849 19.7496 6.13423C19.3681 5.93997 18.9386 5.86053 18.5129 5.90556L17.0829 6.05778C16.5722 6.11141 16.0577 6.00212 15.6129 5.74556C15.17 5.48825 14.82 5.09736 14.6129 4.62889L14.024 3.31444C13.8503 2.92317 13.5667 2.59072 13.2078 2.3574C12.8488 2.12408 12.4299 1.99993 12.0018 2C11.5737 1.99993 11.1547 2.12408 10.7958 2.3574C10.4368 2.59072 10.1533 2.92317 9.97955 3.31444L9.3951 4.62889C9.18803 5.09736 8.83798 5.48825 8.3951 5.74556C7.95032 6.00212 7.43577 6.11141 6.9251 6.05778L5.49066 5.90556C5.06499 5.86053 4.6354 5.93997 4.25397 6.13423C3.87255 6.32849 3.55567 6.62923 3.34177 7C3.12759 7.37054 3.02555 7.79528 3.04804 8.22267C3.07052 8.65007 3.21656 9.06175 3.46844 9.40778L4.3151 10.5711C4.61704 10.9864 4.77964 11.4866 4.77955 12C4.77964 12.5134 4.61704 13.0137 4.3151 13.4289L3.46844 14.5922C3.21656 14.9382 3.07052 15.3499 3.04804 15.7773C3.02555 16.2047 3.12759 16.6295 3.34177 17C3.55589 17.3706 3.8728 17.6712 4.25417 17.8654C4.63554 18.0596 5.06502 18.1392 5.49066 18.0944L6.92066 17.9422C7.43133 17.8886 7.94587 17.9979 8.39066 18.2544C8.83519 18.511 9.18687 18.902 9.3951 19.3711Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M12 15C13.6568 15 15 13.6569 15 12C15 10.3431 13.6568 9 12 9C10.3431 9 8.99998 10.3431 8.99998 12C8.99998 13.6569 10.3431 15 12 15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Kampagnen automatisieren<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Starten Sie mit nur einem Klick gezielte Kampagnen mit automatischer Kontaktsegmentierung. Weisen Sie bestimmten CRM-Kontakten Tags zu und f\u00fcllen Sie sofort die Warteschlangen f\u00fcr Anrufe. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneCall01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.0497 6C15.0264 6.19057 15.924 6.66826 16.6277 7.37194C17.3314 8.07561 17.8091 8.97326 17.9997 9.95M14.0497 2C16.0789 2.22544 17.9713 3.13417 19.4159 4.57701C20.8606 6.01984 21.7717 7.91101 21.9997 9.94M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Kontrollieren Sie Ihre Anrufstr\u00f6me<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Verwenden Sie Kontakt-Tags, um die Anrufweiterleitung pr\u00e4zise zu verwalten. Priorisieren Sie VIPs, indem Sie sie an den Anfang der Warteschlange schicken, oder verwenden Sie &#8222;Kein Kontakt&#8220;-Tags, um bestimmte Nummern automatisch auszuschlie\u00dfen. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-usersPlus type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M19 21V15M16 18H22M12 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Tags in gro\u00dfen Mengen hochladen<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Beschleunigen Sie die Organisation von Kontakten, indem Sie bereits vorhandene Tags \u00fcber CSV oder API importieren oder neue Tags in gro\u00dfen Mengen erstellen. Sparen Sie Zeit bei manuellen Aktualisierungen und sorgen Sie f\u00fcr eine einfache Datenverwaltung. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Wir haben Tausenden von globalen Unternehmen geholfen<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Fallstudien \u00fcber Kunden, die schneller bauen.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/de\/14-taegige-kostenlose-cloudtalk-probephase\/\" class=\"btn btn-ghost\">Kostenlos testen<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\" class=\"btn btn-primary\">Kontakt Vertrieb<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Globaler Vertriebsmotor durch vernetzte Konversationen<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Die KI-Transkripte und Analysen von CloudTalk erleichtern die Verfolgung von Gespr\u00e4chsquoten, Entdeckungstiefe und regionaler Leistung &#8211; und das alles, ohne dass eine formale Schulung erforderlich ist, um loszulegen.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">SDR-Teamleiter, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Fallstudie lesen <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolutionierung der Effizienz von Revolut und Einsparung von \u00fcber 40 Stunden<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Dank der Zuverl\u00e4ssigkeit von CloudTalk konnten wir die Leistung der Vertriebsteams verbessern und mehr Gesch\u00e4fte abschlie\u00dfen, als wir uns je h\u00e4tten vorstellen k\u00f6nnen.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Leiter der Abteilung Operations<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Fallstudie lesen <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Produktivit\u00e4tssteigerung f\u00fcr 200 Kundenbetreuer<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Mit CloudTalk&#8217;s Analytics kann ich jetzt jeden Schritt sehen. Wir k\u00f6nnen Diskrepanzen finden und ein viel besseres Verst\u00e4ndnis f\u00fcr unsere Teams gewinnen.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Service Delivery Manager<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Fallstudie lesen <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Erfolgreiche Arbeit f\u00fcr Glovos Kundensupport-Team<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk hat die Kosten und die Effizienz unseres Teams verbessert. Die Skriptfunktion erm\u00f6glicht es uns, die Anrufe viel systematischer zu f\u00fchren.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Globales Angebotswachstum<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Fallstudie lesen <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Was sind Kontakt-Tags?<\/h4>\n\n\n\n<p>Kontakt-Tags sind Etiketten, die Sie <a href=\"https:\/\/www.cloudtalk.io\/customer-details\/\" target=\"_blank\" rel=\"noopener\">Kundendatens\u00e4tzen<\/a> zuweisen k\u00f6nnen, damit Sie Ihre Kontakte leichter kategorisieren, organisieren und verwalten k\u00f6nnen.  <br\/><br\/>Die h\u00e4ufig in CRM-Systemen verwendete Kontaktmarkierung erm\u00f6glicht es Teams, Benutzer auf der Grundlage von Verhalten, Status oder Kampagnenrelevanz zu segmentieren. Ganz gleich, ob Sie Leads gruppieren, <a href=\"https:\/\/www.cloudtalk.io\/vip-queues\/\" target=\"_blank\" rel=\"noopener\">VIPs<\/a> markieren oder Kampagnenlisten kennzeichnen, Tags geben Ihnen mehr Kontrolle \u00fcber die Kundensegmentierung und die personalisierte Ansprache. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/14-taegige-kostenlose-cloudtalk-probephase\/\">Kostenlos testen<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\">Kontakt Vertrieb<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf.png\" alt=\"\" class=\"wp-image-185216\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-300x233.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-768x597.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-551x428.png 551w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-424x329.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-145x113.png 145w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-contact-tags-atf-88x68.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Wie funktioniert das Taggen von Kontakten?<\/h4>\n\n\n\n<p>Das Tagging von Kontakten funktioniert, indem Sie Etiketten wie &#8222;Hot Lead&#8220; oder &#8222;Cold Prospect&#8220; direkt zum Profil eines Kontakts in Ihrem <a href=\"https:\/\/www.cloudtalk.io\/blog\/crm-call-center\/\" target=\"_blank\" rel=\"noopener\">CRM-<\/a> oder Telefonsystem hinzuf\u00fcgen. Diese Tags erleichtern das Filtern, Suchen und Segmentieren von Kontaktlisten auf der Grundlage von Status, Priorit\u00e4t oder Kampagnenrelevanz.   <br\/><br\/>Mit intelligenter Kontaktkennzeichnung in Call Centern kann Ihr Team schnell die richtigen Personen identifizieren und erreichen &#8211; und so die zielgerichtete Kommunikation optimieren und die Effizienz insgesamt verbessern.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/14-taegige-kostenlose-cloudtalk-probephase\/\">Kostenlos testen<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\">Kontakt Vertrieb<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1.png\" alt=\"\" class=\"wp-image-294059\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runIYhk0LufkaA_httpss.mj_.run4MFCfDDmQB4_A_6861058e-272e-4011-97ca-9239291596f3-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Vorteile von Kontakt-Tags<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Lassen Sie jeden Tag f\u00fcr Sie arbeiten<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Schnellere Weiterleitung von Anrufen an den richtigen Agenten<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nutzen Sie Kontakt-Tags, um mit <a href=\"https:\/\/www.cloudtalk.io\/skill-based-routing\/\" target=\"_blank\" rel=\"noopener\">Skill-Based Routing<\/a> intelligentere Anrufabl\u00e4ufe zu erm\u00f6glichen. Leiten Sie Anrufe automatisch an die qualifiziertesten Agenten weiter, basierend auf dem Kundentyp, dem Problem oder der Interaktionshistorie, und verbessern Sie so die Geschwindigkeit und Genauigkeit. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Liefern Sie personalisierte Botschaften, die konvertieren<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Segmentieren Sie Kontakte nach Branche, Engagement-Level oder Kaufhistorie mit Kontakt-Tagging. Versenden Sie personalisierte Nachrichten und verbessern Sie Ihre <a href=\"https:\/\/www.cloudtalk.io\/blog\/outbound-sales-strategy\/\" target=\"_blank\" rel=\"noopener\">Outreach-Strategie<\/a> durch tagbasierte Kundensegmentierung. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-command type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 9V6C9 4.34315 7.65685 3 6 3C4.34315 3 3 4.34315 3 6C3 7.65685 4.34315 9 6 9H9ZM9 9V15M9 9H15M9 15V18C9 19.6569 7.65685 21 6 21C4.34315 21 3 19.6569 3 18C3 16.3431 4.34315 15 6 15H9ZM9 15H15M15 15H18C19.6569 15 21 16.3431 21 18C21 19.6569 19.6569 21 18 21C16.3431 21 15 19.6569 15 18V15ZM15 15V9M15 9V6C15 4.34315 16.3431 3 18 3C19.6569 3 21 4.34315 21 6C21 7.65685 19.6569 9 18 9H15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Automatisieren Sie Aktionen, um Zeit zu sparen und den Umsatz zu steigern<\/h4>\n\n\n\n<p class=\"has-text-align-center\">L\u00f6sen Sie mit der Tag-basierten Automatisierung automatisch Aktionen aus. Wenden Sie in jeder Phase Ihrer <a href=\"https:\/\/www.cloudtalk.io\/blog\/boost-your-sales-pipeline-in-2023-data-backed-strategies\/\" target=\"_blank\" rel=\"noopener\">Vertriebskette<\/a> Tags an, um Folgeanrufe, SMS-Erinnerungen oder Voicemail-Benachrichtigungen zu versenden &#8211; das steigert die Effizienz und h\u00e4lt die Kunden bei der Stange. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-barChart08 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H6.2C5.07989 21 4.51984 21 4.09202 20.782C3.71569 20.5903 3.40973 20.2843 3.21799 19.908C3 19.4802 3 18.9201 3 17.8V3M7 14.5V17.5M11.5 11.5V17.5M16 8.5V17.5M20.5 5.5V17.5\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Gewinnen Sie Einblicke, um kl\u00fcgere Entscheidungen zu treffen<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Analysieren Sie markierte Kundensegmente, um Trends, Verhalten, wichtige Vorlieben und <a href=\"https:\/\/www.cloudtalk.io\/blog\/call-center-analysis\/\" target=\"_blank\" rel=\"noopener\">Leistungsdaten<\/a> im Laufe der Zeit zu ermitteln. Nutzen Sie diese Daten, um das Marketing zu optimieren, den Kundenservice zu verbessern und Ihre Verkaufsstrategien zu verfeinern. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Wie erstellt man Kontakt-Tags in CloudTalk?<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Melden Sie sich bei <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">CloudTalk<\/a> an und navigieren Sie zur<strong>Registerkarte<\/strong>&#8222;<strong>Kontakte<\/strong>&#8220; auf dem Dashboard.<\/li>\n\n\n\n<li>Klicken Sie auf die Lupe, um den Kontakt zu \u00fcberpr\u00fcfen, und w\u00e4hlen Sie &#8222;<strong>Kontaktinformationen bearbeiten<\/strong>&#8222;.<\/li>\n\n\n\n<li>F\u00fcgen Sie im Feld &#8222;<strong>Tags<\/strong>&#8220; Kontakt-Tags hinzu oder bearbeiten Sie bestehende Tags und speichern Sie Ihre \u00c4nderungen.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5440393-contact-tags\" target=\"_blank\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1.png\" alt=\"\" class=\"wp-image-299024\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-300x246.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-768x631.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-521x428.png 521w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-424x348.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-138x113.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/generic-product1-88x72.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Merkmale<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Weitere Funktionen, die Ihnen gefallen k\u00f6nnten<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-spam-protection.svg\" alt=\"\" class=\"wp-image-182942\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Sicherheit vor Spam<\/h4>\n\n\n\n<p>Blockieren Sie bekannte Spam-Nummern manuell oder automatisch f\u00fcr eingehende und ausgehende Anrufe und optimieren Sie Ihre Anrufe.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/telefonnummern-auf-der-blacklist\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-contact-tags.svg\" alt=\"\" class=\"wp-image-182702\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Kontakt-Tags<\/h4>\n\n\n\n<p>Kategorisieren Sie Kundeninteraktionen ganz einfach mit Contact Center-Tags. Bieten Sie Effizienz und personalisierten Service. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/call-center-werkzeuge\/kontakt-tags-erstellen-und-verwalten-von-tags-cloudtalk\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Benutzer-Verwaltung<\/h4>\n\n\n\n<p>Benutzer hochladen, Berechtigungen zuweisen und Anrufwarteschlangen und Anrufstrategien in gro\u00dfen Mengen ohne zus\u00e4tzlichen Aufwand verwalten.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Flaggschiff-Funktion<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Wandtafel<\/h4>\n\n\n\n<p>Zeigen Sie Ihrem gesamten Team Leistungs- und Callcenter-Kennzahlen in Echtzeit &#8211; live und in einer Vielzahl verschiedener Formate.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/wallboard-sie-erhalten-einen-live-ueberblick-ueber-die-vorgaenge-in-ihrem-cloud-call-center\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">H\u00e4ufig gestellte Fragen<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Alles, was Sie \u00fcber das Produkt und die Abrechnung wissen m\u00fcssen.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Was sind Kontakt-Tags in einem CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Kontakt-Tags sind anpassbare Etiketten, die dabei helfen, Kontakte auf der Grundlage von Attributen wie <a href=\"https:\/\/www.cloudtalk.io\/blog\/ai-customer-behavior-prediction\/\" target=\"_blank\" rel=\"noopener\">Verhalten<\/a>, Status oder Vorlieben zu kategorisieren und zu segmentieren, was die Organisation und Zielgruppenansprache verbessert.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Wie unterscheiden sich Kontakt-Tags von Kontakttypen?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Kontakttypen definieren die prim\u00e4re Rolle eines Kontakts (z.B. Kunde, Lead), w\u00e4hrend Tags eine flexible, facettenreiche Kategorisierung f\u00fcr eine differenziertere Segmentierung bieten.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Wie kann ich Tags f\u00fcr die Kundensegmentierung verwenden?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Weisen Sie Tags anhand von Kriterien wie Kaufhistorie, Standort oder Engagement-Level zu, um gezielte Gruppen f\u00fcr <a href=\"https:\/\/www.cloudtalk.io\/blog\/8-ways-to-provide-better-more-personalized-customer-service\/\" target=\"_blank\" rel=\"noopener\">personalisiertes Marketing und Kommunikation<\/a> zu erstellen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">K\u00f6nnen Kontakt-Tags automatische Aktionen ausl\u00f6sen?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ja, Tags k\u00f6nnen <a href=\"https:\/\/www.cloudtalk.io\/workflow-automation\/\" target=\"_blank\" rel=\"noopener\">Arbeitsabl\u00e4ufe<\/a> initiieren, wie z. B. das Versenden von Follow-up-E-Mails, das Zuweisen von Aufgaben oder das Aktualisieren des Kontaktstatus, was Prozesse rationalisiert und Zeit spart.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035819600\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Wie kann ich Tags in gro\u00dfen Mengen verwalten?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Die meisten <a href=\"https:\/\/www.cloudtalk.io\/blog\/crm-call-center\/\" target=\"_blank\" rel=\"noopener\">CRM-Systeme<\/a> erm\u00f6glichen die Verwaltung von Massen-Tags, so dass Sie f\u00fcr eine effiziente Organisation Tags f\u00fcr mehrere Kontakte gleichzeitig hinzuf\u00fcgen, bearbeiten oder entfernen k\u00f6nnen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035820419\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Sind die Kontakt-Tags f\u00fcr alle Teammitglieder sichtbar?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>In der Regel, ja. Tags werden im gesamten CRM gemeinsam genutzt, so dass alle Teammitglieder \u00fcber einheitliche Informationen f\u00fcr die Zusammenarbeit und Kommunikation verf\u00fcgen. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035821794\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Kann ich Tags l\u00f6schen oder umbenennen, ohne dass dies Auswirkungen auf die Daten hat?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Wenn Sie ein Tag l\u00f6schen, wird es aus allen verkn\u00fcpften Kontakten entfernt, aber die Kontakte selbst werden nicht gel\u00f6scht. Das Umbenennen eines Tags aktualisiert es in allen verkn\u00fcpften Datens\u00e4tzen. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Haben Sie noch Fragen?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Sie k\u00f6nnen die Antwort nicht finden, nach der Sie suchen? Bitte chatten Sie mit unserem Team. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\">Sprechen Sie mit uns<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Sind Sie startklar?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Schlie\u00dfen Sie sich den \u00fcber 4,000+ modernen Unternehmen an, die bereits auf CloudTalk vertrauen, um MEHR und BESSERE Gespr\u00e4che zu f\u00fchren.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/14-taegige-kostenlose-cloudtalk-probephase\/\">Kostenlos testen<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/de\/demo-vereinbaren\/\">Kontakt Vertrieb<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vereinfachen Sie Ihren Call Center Workflow mit Kontakt-Tags Verwenden Sie Contact Center-Tags, um Kundeninteraktionen zu kategorisieren, die Effizienz der Agenten zu steigern und personalisierten Service in gro\u00dfem Umfang zu bieten. Verbessern Sie Ihre Arbeitsabl\u00e4ufe und optimieren Sie die Kundensegmentierung &#8211; alles an einem Ort. Kontakte m\u00fchelos markieren und sortieren Kampagnen automatisieren Starten Sie mit nur [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184515,"parent":73493,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-311582","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages\/311582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/comments?post=311582"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages\/311582\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/pages\/73493"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/media\/184515"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/media?parent=311582"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/de\/wp-json\/wp\/v2\/ct-post-type?post=311582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}