Exotel powers communication for 7,000+ businesses across India and Southeast Asia—but is its pricing built to scale with your team, or built to keep you guessing?
Their business phone system starts at ₹9,999 (~$115 USD) for 5 months (for 3 agents). However costs vary depending on your call volume, number of agents, and usage of extras like international minutes or SMS credits.
For small teams this credit system may work, but teams who want room to scale may find the pricing structure limiting.
Key Takeaways
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Exotel’s pricing isn’t one-size-fits-all. Their plans are customized, but that means no transparent pricing and limited clarity for fast-growing teams comparing vendors.
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Essential features may cost extra. Core tools like advanced analytics, smart routing, or CRM integrations might come as paid add-ons, depending on your plan.
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CloudTalk offers more value, upfront. With transparent per-user pricing and all-in-one features designed for global outbound and support teams, CloudTalk is often the more scalable choice.
Why Trust CloudTalk?
For nearly 10 years, we’ve been helping more than 30,000 professionals with our solutions. Along the way, we’ve worked closely with experts across customer support, sales, and operations—listening to their challenges and following market trends.
To support better software decisions, we’ve reviewed over 200 software tools across industries. In the process, we’ve analyzed 5,500+ verified customer reviews from platforms like G2, Gartner, Capterra, and TrustRadius, plus real discussions on Reddit and Quora.
In the last year alone, we published over 1,000 articles—each one written by humans for humans, with care and a deep understanding of our customers’ needs. The reviews are based on trustworthy data, with one clear goal: to provide reliable insights and answers for you.
Learn how we keep our content integrity and our software review methodology.
Scale your team with clear pricing and features like Parallel Dialers, IVR and AI Voice Agents.
Overview of Exotel Pricing Plans
Exotel offers a range of pricing plans tailored to different business needs.
Below, we’ll break down what’s available and what to expect from Exotel soft phone pricing to Exotel contact center pricing. The main Exotel packages include:
| Feature / Plan | Dabbler (₹9,999) | Believer (₹19,999) | Influencer (₹49,499) |
|---|---|---|---|
| Validity | 5 months | 11 months | 11 months |
| Rental Charge | ₹4,999 (one-time) | ₹10,499 (one-time) | ₹10,499 (one-time) |
| Credits (calls/SMS) | 5,000 | 9,500 | 39,000 |
| ExoPhones | 1 | 2 | 10 |
| Agents | Up to 3 | Up to 6 | Unlimited |
| Channels | Unlimited | Unlimited | Unlimited |
| Multilevel IVR | ✔ | ✔ | ✔ |
| Free Trial | 15 days + ₹500 credits | Same | Same |
Credits are shared across voice, SMS, and WhatsApp; 1 credit = ₹1. Additional agents, virtual numbers, or credits come at extra cost.
Scale smarter with transparent pricing built for growing teams in India and Southeast Asia.
Dabbler Plan
Exotel’s Dabbler Plan is built for businesses just dipping their toes into cloud telephony. It offers a light, low-commitment option—but its short validity and seat limit make it better suited for testing, not scaling.
Price & Credits
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₹9,999 for 5 months
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₹4,999 rental
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5,000 usage credits
What’s included
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1 Exophone (virtual phone number)
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3 agent seats
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Unlimited channels
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Multilevel IVR
Best for: Startups or small teams testing the waters of call automation.
Believer Plan
The Believer Plan expands support and adds more value for slightly larger teams. With double the credits and validity compared to Dabbler, it’s aimed at businesses starting to rely on voice communication for customer engagement.
Price & Credits
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₹19,999 for 11 months
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₹10,499 rental
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9,500 usage credits
What’s included
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2 Exophones
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6 agent seats
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Unlimited channels
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Multilevel IVR
Best for: Growing SMBs in Southeast Asia that need more agents and longevity, but still don’t want full enterprise commitment.
Influencer Plan
The Influencer Plan is Exotel’s most comprehensive option, offering the highest credits, unlimited agents, and scalability. However, pricing transparency could be clearer, and businesses should evaluate how credits translate into call time and actual ROI.
Price & Credits
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₹49,499 for 11 months
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₹10,499 rental
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39,000 usage credits
What’s included
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10 Exophones
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Unlimited agent seats
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Unlimited channels
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Multilevel IVR
Best for: Mid-sized or scaling teams in India or Southeast Asia that require volume calling capacity and operational flexibility.
Custom Enterprise Plans & Add-Ons
Exotel’s enterprise solutions are built for high-scale operations and come with a “contact sales” approach. While pricing isn’t listed publicly, enterprise packages are advertised as customizable—offering tailored support for large teams and mission-critical workloads.
Best for:
High-volume contact centers, enterprise teams, or organizations needing deep customization and integrations.
What’s included:
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Dedicated onboarding and account support
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Custom cloud telephony workflows
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Enterprise-grade analytics and dashboards
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Enhanced SLA and uptime commitments
Popular Add-Ons:
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User-based calling plans: Custom call bundles based on team size
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Toll-free numbers: Local and national numbers for inbound support
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Exotel SMS pricing: From INR 0.18/SMS (100,000 SMS tier)
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WhatsApp Business API: With message-specific pricing:
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Marketing: INR 0.7846
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Utility & Authentication: INR 0.115
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Authentication (International): INR 2.3
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Service messages: Free
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Exotel platform fee: INR 0.06/message
See how CloudTalk’s transparent pricing compares—no credits, no guesswork.
CloudTalk vs. Exotel — Feature Comparison
| Feature / Aspect | CloudTalk | Exotel |
|---|---|---|
| Starting Price | From $19 per user/month | ₹9,999 (~$120) bundle for limited agents/credits |
| Usage Model | Predictable per-user subscription | Credit-based bundles with top‑ups |
| Inbound / Outbound Calls | Unlimited | Limited by credits bundles |
| International Numbers | 160+ countries supported | Primarily India & SEA; limited geographic coverage |
| Toll‑Free Numbers | Included in plans | Requires contact‑sales add‑on |
| VoIP Softphone | Native, browser & mobile | Softphone (beta) via SIP + separate KYC & rental |
| IVR & Dialers | Multi-level IVR, power & smart dialers in plans | Multi-level IVR; intelligent Exotel dialers via enterprise plan |
| Analytics & Dashboards | Real-time wallboards, detailed reporting tools | Basic analytics; enterprise analytics via custom setup |
| CRM & App Integrations | Zendesk, Salesforce, HubSpot and 35+ apps | API-based CRM support—LeadSquared, Freshdesk, HubSpot |
| WhatsApp Support | Included in Expert plan | Add‑on via WhatsApp API with per‑conversation fees |
| AI Features | AI-powered transcription, sentiment analysis | Conversational AI and voicebots in enterprise version |
| Service Level Agreement & Uptime Guarantees | 99.999% uptime SLA (Expert plan) | SLA level unspecified; enterprise plan offers higher SLAs |
| Free Trial | 14-day trial with full features | 7-day with ₹500–₹1,000 credits, all-included trial |
Overview of CloudTalk’s Plans and Pricing
CloudTalk has 4 pricing plans on offer, ranging in price from $27 to $69 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:
Lite
CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
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Price: $27 per user/month
Essential
CloudTalk’s equivalent to Exotel’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
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Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
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Price: $39 per user/month
Expert
CloudTalk’s feature-packed plan for growing MMBs and enterprises, or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
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Key Features: Power Dialer, Parallel Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
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Price: $69 per user/month
Custom
CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
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Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
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Price: Varies based on features, number of users, etc.
Find out which plan fits your team’s calling needs best.
Exotel’s Best Features: Where It Delivers (and Where It Doesn’t)
Exotel offers a surprisingly solid set of core features—especially for startups and SMBs across India and Southeast Asia. That said, its limitations become more apparent as teams grow and start scaling internationally or across multiple departments.
1. Multilevel IVR
Exotel subscription cost includes multilevel IVR across all plans, allowing teams to set up intelligent call routing with multiple menu layers. It’s simple to configure and ideal for support and sales segmentation.
Good for
2. Unlimited Channels
All Exotel plans include unlimited channels, meaning your virtual number can handle multiple simultaneous calls. This is a great feature for high-volume environments.
Good for
3. Live Dashboard & Analytics
You get access to live dashboards and analytics with all plans—plus call recordings and reporting.
Good for
Exotel Add-Ons
While Exotel keeps most features bundled, there are a few notable add-ons and enterprise extras:
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Custom User-Based Calling Plans: Contact sales to unlock plans based on users rather than credits.
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Toll-Free Number Support: Available for enterprise clients with customized routing.
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WhatsApp API Pricing: Charged per conversation type, starting from ₹0.115 for utility messages and ₹0.7846 for marketing.
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SMS Credits: Volume-based discounts available, starting at ₹0.18/SMS for 100,000 messages.
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Developer Support for Enterprises: Custom call flows and CRM integrations available with enterprise accounts.
Exotel Pros and Cons
| Aspect | Pros | Cons |
|---|---|---|
| Pricing | Competitive credit-based bundles for India-based teams | Complex pricing model based on credits can be hard to predict at scale |
| IVR System | Multilevel IVR included in all plans | Limited routing customization and no AI-based options |
| Analytics | Basic call analytics and live dashboard included | Lacks team performance metrics, no wallboard or advanced filtering |
| Setup & Onboarding | Quick to deploy with user-friendly UI | Limited onboarding support unless you’re on an enterprise plan |
| Scalability | Flexible for startups & mid-sized Indian teams | Not ideal for global teams needing integrations, advanced features, or 24/7 multilingual support |
Exotel vs. CloudTalk: CloudTalk Takes the Lead on Pricing
Exotel may suit early-stage teams in India or Southeast Asia—but if you want predictable pricing, global reach, and enterprise-grade features, CloudTalk wins.
With transparent per-user pricing, advanced dialers, CRM integrations, and real-time analytics, CloudTalk gives scaling teams more power for their money—without the credit confusion.
Try CloudTalk for free and see how simple smart growth can be.
