{"id":232077,"date":"2024-08-01T11:30:30","date_gmt":"2024-08-01T09:30:30","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/%d8%a3%d9%81%d8%b6%d9%84-13-%d9%85%d9%85%d8%a7%d8%b1%d8%b3%d8%a9-%d9%84%d9%84%d8%b1%d8%af-%d8%a7%d9%84%d8%b5%d9%88%d8%aa%d9%8a-%d8%a7%d9%84%d8%aa%d9%81%d8%a7%d8%b9%d9%84%d9%8a-%d9%84%d8%a5%d8%a8%d9%87\/"},"modified":"2024-08-12T12:39:02","modified_gmt":"2024-08-12T10:39:02","slug":"%d8%a3%d9%81%d8%b6%d9%84-13-%d9%85%d9%85%d8%a7%d8%b1%d8%b3%d8%a9-%d9%84%d9%84%d8%b1%d8%af-%d8%a7%d9%84%d8%b5%d9%88%d8%aa%d9%8a-%d8%a7%d9%84%d8%aa%d9%81%d8%a7%d8%b9%d9%84%d9%8a-%d9%84%d8%a5%d8%a8%d9%87","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ar\/blog\/%D8%A3%D9%81%D8%B6%D9%84-13-%D9%85%D9%85%D8%A7%D8%B1%D8%B3%D8%A9-%D9%84%D9%84%D8%B1%D8%AF-%D8%A7%D9%84%D8%B5%D9%88%D8%AA%D9%8A-%D8%A7%D9%84%D8%AA%D9%81%D8%A7%D8%B9%D9%84%D9%8A-%D9%84%D8%A5%D8%A8%D9%87\/","title":{"rendered":"\u0623\u0641\u0636\u0644 13 \u0645\u0645\u0627\u0631\u0633\u0629 \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0644\u0625\u0628\u0647\u0627\u0631 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0644\u062f\u064a\u0643 | CloudTalk"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">13 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0644\u0636\u0645\u0627\u0646 \u0643\u0641\u0627\u0621\u0629 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0626\u0639\u0629<\/h1>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2.png\" alt=\"\" class=\"wp-image-203086\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">\u0648\u062c\u062f \u062a\u0642\u0631\u064a\u0631 \u0635\u0627\u062f\u0631 \u0639\u0646 \u0634\u0631\u0643\u0629 Salesforce \u0623\u0646 <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">88%<\/a> \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0643\u0631\u0631\u0648\u0627 \u0627\u0644\u0634\u0631\u0627\u0621 \u0628\u0639\u062f \u062a\u062c\u0631\u0628\u0629 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u062c\u064a\u062f\u0629.\n\u0645\u0646 \u0646\u0627\u062d\u064a\u0629 \u0623\u062e\u0631\u0649\u060c \u062a\u0639\u0646\u064a \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0633\u064a\u0626\u0629 \u0623\u0646\u0643 \u062a\u062e\u0633\u0631 \u0623\u0639\u0645\u0627\u0644\u0643 \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629. <\/p>\n\n\n\n<p>\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0643\u0648\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0647\u0648 \u0623\u0648\u0644 \u0627\u062a\u0635\u0627\u0644 \u064a\u0642\u0648\u0645 \u0628\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u062f\u064a\u0643\u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u0641\u0647\u0648 \u0641\u0631\u0635\u062a\u0643 \u0644\u062a\u0631\u0643 \u0627\u0646\u0637\u0628\u0627\u0639 \u0623\u0648\u0644\u064a \u062c\u064a\u062f.  <\/p>\n\n\n\n<p>\u0647\u0644 \u062a\u062a\u0628\u0639 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX)\u061f<\/p>\n\n\n\n<p>\u0627\u0643\u062a\u0634\u0641 \u0623\u062f\u0646\u0627\u0647.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0627\u0644\u0648\u062c\u0628\u0627\u062a \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0639\u062f \u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0623\u062f\u0648\u0627\u062a \u0641\u0639\u0627\u0644\u0629 \u0644\u0627\u0633\u062a\u064a\u0639\u0627\u0628 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0641\u0631\u064a\u062f\u0629 \u0645\u0646 \u0646\u0648\u0639\u0647\u0627 \u062d\u0633\u0628 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0643.\n\u0641\u0647\u064a \u062a\u062c\u0639\u0644 \u0639\u0645\u0644\u0643 \u0623\u0628\u0633\u0637 \u0648\u062a\u0633\u0631\u0651\u0639 \u0645\u0646 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629. <\/li>\n\n\n\n<li>\u064a\u0633\u0627\u0639\u062f\u0643 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0639\u0644\u0649 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0639\u0627\u064a\u064a\u0631 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u062a\u0633\u0627\u0642 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u062a\u0642\u0644\u0644 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0645\u062d\u0633\u0651\u0646\u0629 \u0645\u0646 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u062a\u0632\u064a\u062f \u0645\u0646 \u0633\u0631\u0639\u0629 \u0648\u0633\u0647\u0648\u0644\u0629 \u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646.<\/li>\n\n\n\n<li>\u062a\u0633\u0627\u0639\u062f\u0643 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a.<\/li>\n\n\n\n<li>\u064a\u0633\u0627\u0639\u062f CloudTalk IVR \u0641\u0631\u064a\u0642\u0643 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644 \u0628\u0630\u0643\u0627\u0621 \u0623\u0643\u0628\u0631 \u0648\u064a\u0645\u0646\u062d \u0639\u0645\u0644\u0627\u0621\u0643 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0648\u0642\u0639\u0648\u0646\u0647\u0627.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">\u062a\u062d\u0643\u064e\u0651\u0645 \u0641\u064a \u0645\u0643\u0627\u0644\u0645\u0627\u062a\u0643 \u0627\u0644\u0648\u0627\u0631\u062f\u0629\u060c \u0648\u0635\u0645\u0650\u0651\u0645 \u062a\u062f\u0641\u0642\u0627\u062a \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0642\u062f\u0650\u0651\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-213x300.png\" alt=\"\" class=\"wp-image-202809\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24.png 450w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/5-best-ivr-solutions\/\">\u0627\u0642\u0631\u0623 \u0645\u062c\u0627\u0646\u0627\u064b<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">13 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0644\u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 13 \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n\n\n<p>\u0647\u0644 \u064a\u0639\u0645\u0644 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u0633\u062a\u062e\u062f\u0645 \u0645\u0645\u062a\u0627\u0632\u0629\u061f\n\u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0643\u0630\u0644\u0643\u060c \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646\u0643 \u0641\u0639\u0644\u0647 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u0645\u0648\u0631\u061f <\/p>\n\n\n\n<p>\u062f\u0639\u0646\u0627 \u0646\u062f\u0631\u0633 13 \u0645\u0645\u0627\u0631\u0633\u0629 \u0645\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u0639\u062f\u0627\u062f \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/%D9%85%D8%A7-%D9%87%D9%88-ivr-%D8%A7%D9%84%D9%85%D8%AC%D9%8A%D8%A8-%D8%A7%D9%84%D8%B5%D9%88%D8%AA%D9%8A-%D8%A7%D9%84%D8%AA%D9%81%D8%A7%D8%B9%D9%84%D9%8A\/\">\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0635\u0648\u062a\u064a\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u0629<\/a> \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0644\u0635\u0627\u0644\u062d \u0639\u0645\u0644\u0643 \u0648\u0645\u0648\u0638\u0641\u064a\u0643 \u0648\u0639\u0645\u0644\u0627\u0626\u0643:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u0627\u0633\u062a\u062e\u062f\u0645 \u0635\u0648\u062a\u064b\u0627 \u0645\u0646\u0627\u0633\u0628\u064b\u0627 \u0644\u0644\u062a\u062d\u062f\u062b \u0641\u064a \u0627\u0644\u0631\u0633\u0627\u0626\u0644<\/li>\n\n\n\n<li>\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0644\u063a\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0632\u0645 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/li>\n\n\n\n<li>\u0627\u062c\u0639\u0644 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0642\u0635\u064a\u0631\u0629 \u0648\u0628\u0633\u064a\u0637\u0629<\/li>\n\n\n\n<li>\u0627\u062c\u0639\u0644 \u0627\u0644\u062a\u0646\u0642\u0644 \u0633\u0647\u0644 \u0627\u0644\u0641\u0647\u0645<\/li>\n\n\n\n<li>\u062a\u0623\u0643\u062f \u0645\u0646 \u0633\u0631\u0639\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0623\u062d\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0643\u0646 \u0635\u0627\u062f\u0642\u0627\u064b \u0628\u0634\u0623\u0646 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0648\u0627\u0639\u0631\u0636 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/li>\n\n\n\n<li>\u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/li>\n\n\n\n<li>\u0623\u062c\u0628 \u0639\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0641\u064a \u0631\u0633\u0627\u0626\u0644\u0643 \u0627\u0644\u0645\u0633\u062c\u0644\u0629 \u0645\u0633\u0628\u0642\u0627\u064b<\/li>\n\n\n\n<li>\u0644\u0627 \u062a\u062c\u0639\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u064a\u0643\u0631\u0631\u0648\u0646 \u0623\u0646\u0641\u0633\u0647\u0645<\/li>\n\n\n\n<li>\u0627\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0628\u0639\u062f \u0627\u0644\u062e\u0637\u0623<\/li>\n\n\n\n<li>\u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062b \u0627\u0644\u0642\u0648\u0627\u0626\u0645 \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">#\u0631\u0642\u0645 1 \u0627\u0633\u062a\u062e\u062f\u0645 \u0635\u0648\u062a\u064b\u0627 \u0645\u0646\u0627\u0633\u0628\u064b\u0627 \u0644\u0644\u062a\u062d\u062f\u062b \u0641\u064a \u0627\u0644\u0631\u0633\u0627\u0626\u0644<\/h3>\n\n\n\n<p>\u064a\u062a\u0648\u0642\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0628\u0634\u0631\u064a\u0629 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0648\u0627\u0635\u0644\u0648\u0646 \u0645\u0639 \u0634\u0631\u0643\u062a\u0643.\n\u0641\u064a \u0627\u0644\u0648\u0627\u0642\u0639\u060c \u064a\u0641\u0636\u0644 <a href=\"https:\/\/www.statista.com\/statistics\/818566\/preferred-channels-customer-service-issues-united-states\/\" target=\"_blank\" rel=\"noopener\">54%<\/a> \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a.   <\/p>\n\n\n\n<p>\u0648\u064a\u062a\u0631\u062a\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u0637\u0642 \u0623\u0646\u0647 \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0634\u064a\u0621 \u064a\u0628\u062f\u0648 \u0628\u0634\u0631\u064a\u0627\u064b \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 \u0639\u0644\u0649 \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u0622\u062e\u0631 \u0645\u0646 \u0627\u0644\u062e\u0637.  <\/p>\n\n\n\n<p>\u062a\u062c\u0646\u0628 \u0627\u0644\u0623\u0635\u0648\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629.\n\u0648\u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0630\u0644\u0643\u060c \u0627\u062d\u0631\u0635 \u0639\u0644\u0649 \u0627\u062e\u062a\u064a\u0627\u0631 \u0635\u0648\u062a \u0637\u0628\u064a\u0639\u064a.\n\u062a\u0623\u0643\u062f \u0623\u064a\u0636\u064b\u0627 \u0645\u0646 \u0645\u0631\u0627\u0639\u0627\u0629 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0644\u063a\u0648\u064a \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0644\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0628\u0643\u060c \u0648\u0627\u062c\u0639\u0644 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0633\u0647\u0644\u0629 \u0627\u0644\u0641\u0647\u0645 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0647\u0645.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 \u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0644\u063a\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629<\/h3>\n\n\n\n<p>\u0648\u0641\u0642\u064b\u0627 \u0644\u062a\u0642\u0631\u064a\u0631 \u0635\u062f\u0631 \u0645\u0624\u062e\u0631\u064b\u0627 \u0639\u0646 \u0645\u0643\u062a\u0628 \u0627\u0644\u0625\u062d\u0635\u0627\u0621 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a\u060c \u064a\u062a\u062d\u062f\u062b <a href=\"https:\/\/www.census.gov\/content\/dam\/Census\/library\/publications\/2022\/acs\/acs-50.pdf\" target=\"_blank\" rel=\"noopener\">78%<\/a> \u0645\u0646 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a\u064a\u0646 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0632\u0644.\n\u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0648\u0627\u062d\u062f \u0645\u0646 \u0643\u0644 \u062e\u0645\u0633\u0629 \u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0623\u0645\u0631\u064a\u0643\u064a\u064a\u0646 \u064a\u0641\u0636\u0644\u0648\u0646 \u0627\u0644\u062a\u062d\u062f\u062b \u0628\u0644\u063a\u0629 \u0623\u062e\u0631\u0649 \u063a\u064a\u0631 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629.\n\u0643\u0645\u0627 \u0623\u0646 \u0645\u0639\u0638\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645 \u0644\u062f\u064a\u0647\u0627 \u0639\u0645\u0644\u0627\u0621 \u062f\u0648\u0644\u064a\u0648\u0646 \u0642\u062f \u064a\u062a\u062d\u062f\u062b\u0648\u0646 \u0623\u064a \u0639\u062f\u062f \u0645\u0646 \u0627\u0644\u0644\u063a\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629.  <\/p>\n\n\n\n<p>\u0625\u0646 \u0622\u062e\u0631 \u0645\u0627 \u064a\u062d\u062a\u0627\u062c\u0647 \u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0623\u0646 \u064a\u0646\u062d\u0631\u0641\u0648\u0627 \u0639\u0646 \u0645\u0633\u0627\u0631\u0647\u0645 \u0628\u0633\u0628\u0628 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0628\u0644\u063a\u0629 \u063a\u064a\u0631 \u0645\u0623\u0644\u0648\u0641\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0645\u0641\u0636\u0644\u0629 \u0644\u062f\u064a\u0647\u0645.\n\u0642\u0645 \u0628\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0639\u062f\u062f\u064a \u0627\u0644\u0644\u063a\u0627\u062a \u0645\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0634\u0631\u0643\u062a\u0643 \u0628\u0644\u063a\u062a\u0647\u0645 \u0627\u0644\u0645\u0641\u0636\u0644\u0629. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 \u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0635\u0648\u0631\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/h3>\n\n\n\n<p>\u0644\u0642\u062f \u0642\u0645\u062a \u0628\u062a\u0646\u0633\u064a\u0642 \u0635\u0648\u0631\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u062c\u0630\u0628 \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641.\n\u0627\u0641\u0639\u0644 \u0627\u0644\u0634\u064a\u0621 \u0646\u0641\u0633\u0647 \u0645\u0639 \u062a\u062c\u0631\u0628\u0629 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0633\u062a\u0643\u0627\u0641\u0623 \u0639\u0644\u0649 \u0630\u0644\u0643.   <\/p>\n\n\n\n<p>\u0641\u064a \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629\u060c \u0630\u0643\u0631\u062a <a href=\"https:\/\/info.marq.com\/brand-consistency-thank-you\" target=\"_blank\" rel=\"noopener\">68%<\/a> \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u0627\u062a\u0633\u0627\u0642 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0632\u0627\u062f \u0645\u0646 \u0625\u064a\u0631\u0627\u062f\u0627\u062a\u0647\u0627 \u0645\u0646 10% \u0625\u0644\u0649 \u0623\u0643\u062b\u0631 \u0645\u0646 20%.  <\/p>\n\n\n\n<p>\u0625\u0630\u0627 \u0643\u0646\u062a \u0645\u0634\u0647\u0648\u0631\u064b\u0627 \u0628\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0623\u0628\u0644\u0647 \u0648\u0627\u0644\u0645\u062d\u0628 \u0644\u0644\u0645\u0631\u062d\u060c \u0641\u0627\u062d\u0631\u0635 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0645\u062a\u0627\u0639 \u0628\u062a\u062d\u064a\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0648\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631.\n\u0623\u0645\u0627 \u0625\u0630\u0627 \u0643\u0646\u062a \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0641\u0627\u062e\u0631\u0629 \u0648\u0645\u062a\u0645\u064a\u0632\u0629\u060c \u0641\u0627\u062d\u0631\u0635 \u0639\u0644\u0649 \u0625\u0628\u0642\u0627\u0621 \u0627\u0644\u0623\u0645\u0648\u0631 \u0631\u0633\u0645\u064a\u0629 \u0648\u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0645\u0648\u0633\u064a\u0642\u0649 \u0627\u0644\u0643\u0644\u0627\u0633\u064a\u0643\u064a\u0629 \u0639\u0646\u062f \u0648\u0636\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 \u0625\u0628\u0642\u0627\u0621 \u0627\u0644\u0645\u0648\u062c\u0647\u0627\u062a \u0642\u0635\u064a\u0631\u0629 \u0648\u0628\u0633\u064a\u0637\u0629<\/h3>\n\n\n\n<p>\u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0647\u064a \u0625\u0628\u0642\u0627\u0621 \u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0633\u0631\u064a\u0639\u0629 \u0648\u0645\u0628\u0627\u0634\u0631\u0629.\n\u0644\u0627 \u062a\u062c\u0639\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0628\u0643 \u064a\u0646\u062a\u0638\u0631\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u0623\u0628\u062f \u0644\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0645\u0637\u0644\u0648\u0628.\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u060c \u0642\u0644\u0644 \u0645\u0646 \u0645\u062f\u0629 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0631\u062d\u064a\u0628 \u0625\u0644\u0649 30 \u062b\u0627\u0646\u064a\u0629 \u0623\u0648 \u0623\u0642\u0644.  <\/p>\n\n\n\n<p>\u062d\u0627\u0648\u0644 \u0623\u0644\u0627 \u062a\u0642\u062f\u0645 \u0623\u0643\u062b\u0631 \u0645\u0646 \u062e\u0645\u0633\u0629 \u062e\u064a\u0627\u0631\u0627\u062a \u0641\u064a \u0645\u0637\u0627\u0644\u0628\u0629 \u0648\u0627\u062d\u062f\u0629.\n\u0647\u0646\u0627\u0643 \u0627\u0633\u062a\u062b\u0646\u0627\u0621\u0627\u062a \u0644\u0647\u0630\u0647 \u0627\u0644\u0642\u0627\u0639\u062f\u0629 &#8211; \u0644\u0647\u0630\u0627 \u0627\u0644\u0633\u0628\u0628 \u064a\u0633\u0645\u062d \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a CloudTalk \u0628\u0645\u0627 \u064a\u0635\u0644 \u0625\u0644\u0649 10 \u062e\u064a\u0627\u0631\u0627\u062a &#8211; \u0648\u0644\u0643\u0646 \u0644\u0627 \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u064a\u0643\u0648\u0646 \u0630\u0644\u0643 \u0647\u0648 \u0627\u0644\u0642\u0627\u0639\u062f\u0629.\n\u0627\u0642\u0636\u0650 \u0628\u0636\u0639 \u062b\u0648\u0627\u0646\u064d \u0641\u0642\u0637 \u0639\u0644\u0649 \u0643\u0644 \u062e\u064a\u0627\u0631.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 \u062c\u0639\u0644 \u0627\u0644\u062a\u0646\u0642\u0644 \u0633\u0647\u0644 \u0627\u0644\u0641\u0647\u0645<\/h3>\n\n\n\n<p>\u0642\u0645 \u0628\u062a\u0635\u0645\u064a\u0645 \u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u062a\u064a \u062a\u062a\u0628\u0639 \u062a\u062f\u0631\u062c\u064b\u0627 \u0645\u0646\u0637\u0642\u064a\u064b\u0627.\n\u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649\u060c \u0633\u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u0628\u062f\u0621 \u0628\u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0627\u0645\u0629\u060c \u0645\u062b\u0644 \u0627\u0644\u0623\u0642\u0633\u0627\u0645.\n\u064a\u0645\u0643\u0646\u0643 \u062a\u0636\u0645\u064a\u0646 \u0627\u0644\u0648\u062c\u0647\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0645\u062b\u0644 &#8220;\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062f\u0641\u0639&#8221; \u0641\u064a \u0627\u0644\u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0645\u0628\u0643\u0631\u0629.\n\u0627\u0644\u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0645\u0635\u0645\u0645\u0629 \u0628\u0634\u0643\u0644 \u0628\u062f\u064a\u0647\u064a \u062a\u0639\u0646\u064a \u0623\u0646 \u0643\u0644 \u0634\u064a\u0621 \u064a\u0633\u062a\u063a\u0631\u0642 \u0648\u0642\u062a\u064b\u0627 \u0623\u0642\u0644.   <\/p>\n\n\n\n<p>\u0642\u0627\u0645 <strong>\u0645\u0648\u0642\u0639 \u062a\u0623\u062c\u064a\u0631 \u0627\u0644\u0633\u064a\u0627\u0631\u0627\u062a\u060c DiscoverCars\u060c<\/strong> \u0628\u0627\u0644\u062a\u0628\u062f\u064a\u0644 \u0625\u0644\u0649 CloudTalk \u0648\u0648\u062c\u062f \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0645\u0646 \u0645\u064a\u0632\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0630\u0643\u064a.\n\u0628\u0639\u062f \u062a\u062d\u0633\u064a\u0646 \u0642\u0648\u0627\u0626\u0645\u0647\u0645 \u0644\u062a\u0628\u0633\u064a\u0637 \u062a\u062f\u0641\u0642 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a\u060c \u0642\u0627\u0645\u0648\u0627 \u0628\u0633\u0631\u0639\u0629 <strong>\u0628\u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0628\u0646\u0633\u0628\u0629 <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/discovercars-customer-story\/\"><strong>80%<\/strong><\/a>.\n <strong>\u0643\u0645\u0627 \u0627\u0646\u062e\u0641\u0636 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062e\u0644\u064a \u0639\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0628\u0646\u0633\u0628\u0629 20%<\/strong>.  <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u0627\u0644\u0641\u0627\u0626\u062f\u0629 \u0627\u0644\u062a\u064a \u0646\u0642\u062f\u0631\u0647\u0627 \u0623\u0643\u062b\u0631 \u0645\u0646 \u063a\u064a\u0631\u0647\u0627 \u0647\u064a \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.\n\u0641\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u060c \u0646\u0642\u0648\u0645 \u0628\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u062d\u062f\u062b\u0648\u0646 \u0644\u063a\u062a\u0647\u0645.\n\u0648\u064a\u0645\u0643\u0646\u0646\u0627 \u0623\u064a\u0636\u0627\u064b \u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062d\u062c\u0632\u060c \u0645\u0639 \u0625\u0639\u0637\u0627\u0621 \u0623\u0648\u0644\u0648\u064a\u0629 \u0623\u0639\u0644\u0649 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u0633\u062a\u0644\u0645\u0648\u0646 \u0633\u064a\u0627\u0631\u0627\u062a\u0647\u0645.  <\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/logo-for-testimonials-2.png\" alt=\"\u0623\u064a\u0642\u0648\u0646\u0629 \u0627\u0644\u0627\u0642\u062a\u0628\u0627\u0633\"><\/div><cite>\u0639\u0635\u0627\u0645 \u0627\u0644\u062f\u0627\u0648\u0648\u062f\u064a &#8211; \u0645\u0634\u0631\u0641 \u0641\u064a DiscoverCars<\/cite><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#6 \u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0633\u0631\u0639\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 #6<\/h3>\n\n\n\n<p>\u064a\u0633\u0639\u062f \u0628\u0639\u0636 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0628\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.\n\u0628\u064a\u0646\u0645\u0627 \u064a\u0641\u0636\u0644 \u0627\u0644\u0628\u0639\u0636 \u0627\u0644\u0622\u062e\u0631 \u0627\u0644\u062a\u062d\u062f\u062b \u0625\u0644\u0649 \u0625\u0646\u0633\u0627\u0646 \u0641\u064a \u0623\u0633\u0631\u0639 \u0648\u0642\u062a \u0645\u0645\u0643\u0646.\n\u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u062c\u0647\u0647\u0645 \u0625\u0644\u0649 \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u0641\u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u062f\u0627\u0626\u0645\u0627\u064b \u062a\u0642\u062f\u064a\u0645 \u0645\u0633\u0627\u0631 \u0645\u0628\u0627\u0634\u0631 \u0625\u0644\u0649 \u0648\u0643\u064a\u0644 \u0645\u0628\u0627\u0634\u0631.  <\/p>\n\n\n\n<p>\u0642\u0645 \u0628\u062a\u0648\u0641\u064a\u0631 \u0647\u0630\u0627 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0628\u0623\u062d\u062f \u0645\u0645\u062b\u0644\u064a\u0643\u0645 \u0641\u064a \u0642\u0648\u0627\u0626\u0645\u0643 \u0627\u0644\u0645\u0628\u0643\u0631\u0629.\n\u062b\u0645\u060c \u0630\u0643\u0651\u0631 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u0627\u0644\u062e\u064a\u0627\u0631 \u0625\u0630\u0627 \u0628\u062f\u0627 \u0639\u0644\u064a\u0647\u0645 \u0627\u0644\u062a\u0631\u062f\u062f \u0628\u0639\u062f \u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#7 \u0643\u0646 \u0635\u0627\u062f\u0642\u064b\u0627 \u0628\u0634\u0623\u0646 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0648\u0639\u0631\u0636 \u0645\u0639\u0627\u0648\u062f\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0643<\/h3>\n\n\n\n<p>\u0644\u0627 \u0623\u062d\u062f \u064a\u062d\u0628 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631\u060c \u0648\u0644\u0643\u0646 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u062a\u062d\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0635\u0628\u0631 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0645 \u0628\u0635\u062f\u0642 \u0648\u0634\u0641\u0627\u0641\u064a\u0629.\n\u0648\u062c\u062f\u062a \u062f\u0631\u0627\u0633\u0629 \u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0645\u0646 WaitWhile \u0623\u0646 \u0627\u0644\u062a\u0642\u062f\u064a\u0631\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0645\u0646 \u0634\u0623\u0646\u0647\u0627 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0644\u0645\u0627 \u064a\u0642\u0631\u0628 \u0645\u0646 <a href=\"https:\/\/waitwhile.com\/blog\/consumer-survey-waiting-in-line\/\" target=\"_blank\" rel=\"noopener\">48%<\/a> \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n\n\n<p>\u062a\u0646\u0641\u064a\u0630 \u062d\u0644 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0630\u064a \u064a\u0648\u0641\u0631 \u0645\u064a\u0632\u0629 <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/callback-2\/\">\u0645\u0639\u0627\u0648\u062f\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/a>.\n\u0647\u0630\u0627 \u064a\u0648\u0641\u0631 \u0639\u0644\u0649 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0644\u0641\u062a\u0631\u0627\u062a \u0637\u0648\u064a\u0644\u0629.\n\u0643\u0645\u0627 \u062a\u062e\u0641\u0641 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0639\u0627\u0648\u062f\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0623\u064a\u0636\u0627\u064b \u0645\u0646 \u0627\u0644\u0639\u0628\u0621 \u0627\u0644\u0648\u0627\u0642\u0639 \u0639\u0644\u0649 \u0641\u0631\u064a\u0642\u0643 \u062e\u0644\u0627\u0644 \u0633\u0627\u0639\u0627\u062a \u0630\u0631\u0648\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.\n\u0641\u0647\u064a \u062a\u0633\u0645\u062d \u0644\u0647\u0645 \u0628\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0641\u064a \u0648\u0642\u062a \u0623\u0643\u062b\u0631 \u0645\u0644\u0627\u0621\u0645\u0629.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#8 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/h3>\n\n\n\n<p>\u062a\u0646\u0635 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0639\u0644\u0649 \u0623\u0646 \u064a\u062a\u0645\u0643\u0646 \u0627\u0644\u0645\u062a\u0635\u0644\u0648\u0646 \u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0643\u0644 \u0642\u0633\u0645 \u0631\u0626\u064a\u0633\u064a.  <\/p>\n\n\n\n<p>\u0648\u0641\u0631 \u0648\u0635\u0648\u0644\u0627\u064b \u0633\u0647\u0644\u0627\u064b \u0625\u0644\u0649 \u0623\u0642\u0633\u0627\u0645\u0643 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0639 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646 \u0623\u0639\u0644\u0649 \u0634\u062c\u0631\u0629 \u0627\u0644\u0642\u0627\u0626\u0645\u0629.\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u060c \u062a\u062d\u0638\u0649 \u0623\u0642\u0633\u0627\u0645 \u0645\u062b\u0644 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631 \u0648\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0641\u0646\u064a \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062c\u062f\u0648\u0644\u0629 \u0628\u0634\u0639\u0628\u064a\u0629 \u0643\u0628\u064a\u0631\u0629.   <\/p>\n\n\n\n<p>\u0641\u064a \u0643\u0644 \u0642\u0627\u0626\u0645\u0629 \u0641\u0631\u0639\u064a\u0629\u060c \u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0623\u064a \u0623\u0642\u0633\u0627\u0645 \u0630\u0627\u062a \u0635\u0644\u0629 \u0642\u062f \u064a\u0631\u063a\u0628 \u0627\u0644\u0645\u062a\u0635\u0644\u0648\u0646 \u0641\u064a \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0627.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#9 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0641\u064a \u0631\u0633\u0627\u0626\u0644\u0643 \u0627\u0644\u0645\u0633\u062c\u0644\u0629 \u0645\u0633\u0628\u0642\u0627\u064b<\/h3>\n\n\n\n<p><a href=\"https:\/\/go.emplifi.io\/rs\/284-ENW-442\/images\/Emplifi_Report_Consumer_Expectations_US_UK_EN.pdf\" target=\"_blank\" rel=\"noopener\">\u0623\u0643\u062b\u0631 \u0645\u0646 \u062b\u0644\u062b<\/a> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0641\u0636\u0644\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a.\n\u0643\u0645\u0627 \u0623\u0646 <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">56%<\/a> \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646\u0641\u062a\u062d\u0648\u0646 \u0639\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0627\u0631\u0628\u0647\u0645.\n\u0625\u0630\u0646\u060c \u062a\u062a\u0636\u0645\u0646 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0636\u0645\u0627\u0646 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0628\u0633\u064a\u0637\u0629 \u062f\u0648\u0646 \u062a\u062f\u062e\u0644 \u0627\u0644\u0648\u0643\u064a\u0644.    <\/p>\n\n\n\n<p>\u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0644\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u062f\u0646\u0649 \u0648\u062a\u0642\u0635\u064a\u0631 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 (AHT)\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u062c\u064a\u0647 \u0628\u0639\u0636 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0625\u0644\u0649 \u0631\u0633\u0627\u0626\u0644 \u0645\u0633\u062c\u0644\u0629 \u0645\u0633\u0628\u0642\u064b\u0627 \u062a\u0632\u0648\u062f\u0647\u0645 \u0628\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062d\u062a\u0627\u062c\u0648\u0646 \u0625\u0644\u064a\u0647\u0627.\n\u064a\u0648\u0641\u0631 \u0647\u0630\u0627 \u0627\u0644\u0646\u0648\u0639 \u0645\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0628\u0633\u0637\u0629 \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062d\u0642\u0642 \u062d\u0644\u064b\u0627 \u0623\u0641\u0636\u0644 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u0649 (FCR). <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#10 \u0644\u0627 \u062a\u062c\u0639\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u064a\u0643\u0631\u0631\u0648\u0646 \u0623\u0646\u0641\u0633\u0647\u0645<\/h3>\n\n\n\n<p>\u0644\u0627 \u0623\u062d\u062f \u064a\u062d\u0628 \u0627\u0644\u062a\u0643\u0631\u0627\u0631\u060c \u062e\u0627\u0635\u0629\u064b \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0623\u0632\u0645\u0627\u062a \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629.\n\u062a\u0638\u0647\u0631 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0623\u0646 <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_ie\/www\/PDF\/state-of-connected-customer-fifth-ed-comp.pdf\" target=\"_blank\" rel=\"noopener\">66%<\/a> \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0636\u0637\u0631\u0648\u0646 \u0625\u0644\u0649 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0625\u0639\u0627\u062f\u0629 \u0634\u0631\u062d\u0647\u0627 \u0644\u0644\u0645\u0645\u062b\u0644\u064a\u0646. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"433\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome.png\" alt=\"&#x631;&#x633;&#x645; &#x628;&#x64A;&#x627;&#x646;&#x64A; &#x634;&#x631;&#x64A;&#x637;&#x64A; &#x64A;&#x648;&#x636;&#x62D; &#x623;&#x646;&#x647; &#x641;&#x64A; &#x639;&#x627;&#x645; 2022&#x60C; &#x64A;&#x62A;&#x648;&#x642;&#x639; 85% &#x645;&#x646; &#x627;&#x644;&#x645;&#x633;&#x62A;&#x647;&#x644;&#x643;&#x64A;&#x646; &#x62A;&#x641;&#x627;&#x639;&#x644;&#x627;&#x62A; &#x645;&#x62A;&#x633;&#x642;&#x629; &#x628;&#x64A;&#x646; &#x627;&#x644;&#x623;&#x642;&#x633;&#x627;&#x645;&#x60C; &#x648;&#x644;&#x643;&#x646; 66% &#x645;&#x646;&#x647;&#x645; &#x63A;&#x627;&#x644;&#x628;&#x627;&#x64B; &#x645;&#x627; &#x64A;&#x636;&#x637;&#x631;&#x648;&#x646; &#x625;&#x644;&#x649; &#x62A;&#x643;&#x631;&#x627;&#x631; &#x630;&#x644;&#x643;\" class=\"wp-image-207530\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome.png 534w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-300x243.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-528x428.png 528w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-424x344.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-139x113.png 139w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-88x71.png 88w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><figcaption class=\"wp-element-caption\">\u0627\u0644\u0645\u0635\u062f\u0631: https:\/\/www.salesforce.com\/<\/figcaption><\/figure>\n\n\n\n<p>\u062d\u0633\u0650\u0651\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u062b\u0644 CloudTalk.\n\u062a\u0639\u0645\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0643\u0627\u0645\u0644 CRM \u0639\u0644\u0649 \u062a\u0645\u0643\u064a\u0646 \u0648\u0643\u0644\u0627\u0626\u0643 \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u062d\u062f\u062b \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0646 \u0643\u0644 \u0645\u062a\u0635\u0644.\n\u0633\u062a\u0648\u0641\u0650\u0651\u0631 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u0633\u064a\u062a\u0645\u0643\u0646 \u0648\u0643\u0644\u0627\u0624\u0643 \u0623\u064a\u0636\u0627\u064b \u0645\u0646 \u0642\u0636\u0627\u0621 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u0641\u064a \u0625\u064a\u062c\u0627\u062f \u062d\u0644.    <\/p>\n\n\n\n<p>\u0648\u0627\u0644\u0623\u0643\u062b\u0631 \u0645\u0646 \u0630\u0644\u0643\u060c \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0641\u064a \u0636\u0645\u0627\u0646 \u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u062a\u0635\u0644 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646\u0647 \u0645\u0633\u0627\u0639\u062f\u062a\u0647 \u0641\u064a \u0623\u0648\u0644 \u0645\u0631\u0629 \u064a\u0637\u0644\u0628 \u0641\u064a\u0647\u0627 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629.\n\u0648\u0647\u0630\u0627 \u064a\u0644\u063a\u064a \u0623\u064a\u0636\u0627\u064b \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#11 \u0627\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0628\u0639\u062f \u062d\u062f\u0648\u062b \u062e\u0637\u0623 \u0645\u0627<\/h3>\n\n\n\n<p>\u0627\u0644\u062c\u0645\u064a\u0639 \u064a\u0631\u062a\u0643\u0628 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0645\u0646 \u062d\u064a\u0646 \u0644\u0622\u062e\u0631.\n\u0625\u0630\u0627 \u0627\u0646\u062a\u0647\u0649 \u0627\u0644\u0623\u0645\u0631 \u0628\u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u062e\u0637\u0623\u060c \u0641\u0623\u0646\u062a \u0644\u0627 \u062a\u0631\u064a\u062f\u0647\u0645 \u0623\u0646 \u064a\u0636\u0637\u0631\u0648\u0627 \u0625\u0644\u0649 \u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u0625\u0639\u0627\u062f\u0629 \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0639\u0645\u0644\u064a\u0629.\n\u0641\u0642\u062f \u064a\u0633\u062a\u0633\u0644\u0645\u0648\u0646 \u0645\u0646 \u0627\u0644\u0625\u062d\u0628\u0627\u0637 &#8211; \u0644\u0627 \u0623\u062d\u062f \u064a\u0641\u0648\u0632 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0629!  <\/p>\n\n\n\n<p>\u0627\u0645\u0646\u062d\u0647\u0645 \u0637\u0631\u064a\u0642\u0629 \u0633\u0647\u0644\u0629 \u0644\u0644\u0639\u0648\u062f\u0629 \u062e\u0637\u0648\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0631\u0627\u0621 \u0639\u0628\u0631 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a.\n\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0635\u0648\u062a\u060c \u0631\u0628\u0645\u0627 \u064a\u0645\u0643\u0646\u0647\u0645 \u0642\u0648\u0644 &#8220;\u0631\u062c\u0648\u0639&#8221; \u0623\u0648 \u0627\u062e\u062a\u064a\u0627\u0631 \u0631\u0642\u0645 \u0644\u064a\u0639\u0645\u0644 \u0643\u0632\u0631 \u0631\u062c\u0648\u0639.\n\u0647\u0630\u0647 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0629 \u0628\u0633\u064a\u0637\u0629 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0645\u0646 \u0634\u0623\u0646\u0647\u0627 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0646\u0642\u0644 \u0628\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0646\u0638\u0627\u0645 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#12 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062b \u0627\u0644\u0642\u0648\u0627\u0626\u0645 \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631<\/h3>\n\n\n\n<p>\u0628\u0645\u062c\u0631\u062f \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0646\u0638\u0627\u0645 \u0641\u0639\u0627\u0644 \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0642\u064a\u062f \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u060c \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0623\u0646 \u062a\u0634\u0639\u0631 \u0628\u0627\u0644\u0631\u0636\u0627 \u0639\u0646 \u0646\u0641\u0633\u0643.\n\u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 \u0639\u0645\u0644\u0643 \u064a\u062a\u0637\u0648\u0631 \u0648\u064a\u0646\u0645\u0648 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a.\n\u0642\u062f \u062a\u0643\u0648\u0646 \u0628\u0639\u0636 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0623\u0648 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\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 #13 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/h3>\n\n\n\n<p>\u0623\u062d\u062f \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u0641\u064a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0647\u0648 \u0636\u0645\u0627\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0627\u0644\u062a\u062d\u0633\u064a\u0646.  <\/p>\n\n\n\n<p>\u0627\u0633\u062a\u062e\u062f\u0645 \u062d\u0644\u0627\u064b \u0645\u062f\u0639\u0648\u0645\u0627\u064b \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u064a\u0631\u0627\u0642\u0628 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u064a\u062a\u062a\u0628\u0639\u0647\u0627. \u062a\u062a\u064a\u062d <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/%D8%A3%D8%AF%D9%88%D8%A7%D8%AA-%D9%85%D8%B1%D9%83%D8%B2-%D8%A7%D9%84%D8%A7%D8%AA%D8%B5%D8%A7%D9%84\/%D8%A8%D8%B1%D9%86%D8%A7%D9%85%D8%AC-%D9%85%D8%B1%D9%83%D8%B2-%D8%A7%D9%84%D8%A7%D8%AA%D8%B5%D8%A7%D9%84-%D9%85%D8%B9-%D8%A7%D9%84%D8%A5%D8%AD%D8%B5%D8%A7%D8%A6%D9%8A%D8%A7%D8%AA\/\">\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062f\u0645\u062c\u0629<\/a> \u0644\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u062a\u0642\u064a\u064a\u0645 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629.\n\u062a\u062a\u0636\u0645\u0646 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062e\u062f\u0645\u0629 \u0645\u062a\u0648\u0633\u0637 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u062a\u0631\u0643 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a. <\/p>\n\n\n\n<p>\u062a\u0633\u0627\u0639\u062f\u0643 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0641\u064a \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0644\u0644\u062a\u062d\u0633\u064a\u0646\u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0625\u0630\u0627 \u0643\u0627\u0646 \u0623\u062d\u062f \u062e\u064a\u0627\u0631\u0627\u062a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649 \u0646\u0627\u062f\u0631\u064b\u0627 \u0645\u0627 \u064a\u062a\u0645 \u062a\u062d\u062f\u064a\u062f\u0647 \u0648\u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647 \u0628\u062e\u064a\u0627\u0631 \u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0645\u0643\u0627\u0641\u0623\u0629: \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0623\u0645\u0646\u064a\u0629 \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a<\/h2>\n\n\n\n<p>\u062a\u0634\u064a\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 Adobe \u0625\u0644\u0649 \u0623\u0646 <a href=\"https:\/\/blog.adobe.com\/en\/publish\/2022\/03\/15\/2022-trust-report-customer-trust-is-earned-or-broken-with-every-experience\" target=\"_blank\" rel=\"noopener\">72%<\/a> \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u064a\u062b\u0642\u0648\u0646 \u0641\u064a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\n\u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0633\u0631 \u0647\u0630\u0647 \u0627\u0644\u062b\u0642\u0629\u060c \u0641\u0625\u0646\u0643 \u062a\u062e\u0627\u0637\u0631 \u0628\u0641\u0642\u062f\u0627\u0646 \u0639\u0645\u0644\u0627\u0626\u0643.   <\/p>\n\n\n\n<p>\u062f\u0639\u0646\u0627 \u0646\u062f\u0631\u0633 \u0628\u0639\u0636 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0623\u0645\u0646\u064a\u0629 \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0644\u0625\u062f\u0627\u0631\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0648\u062d\u0645\u0627\u064a\u062a\u0647\u0645 \u0645\u0646 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u0644:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u0627\u0644\u0647\u0648\u064a\u0629 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0637\u0628\u0642\u0627\u062a<\/strong>: \u062a\u0633\u062c\u064a\u0644 \u0623\u0631\u0642\u0627\u0645 \u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0631\u0645\u0648\u0632 \u0645\u0631\u0648\u0631 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0644\u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629.<\/li>\n\n\n\n<li><strong>\u062a\u0639\u064a\u064a\u0646 \u0643\u0644\u0645\u0627\u062a \u0645\u0631\u0648\u0631 \u0642\u0648\u064a\u0629<\/strong>: \u0627\u062d\u0631\u0635 \u0639\u0644\u0649 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0643\u0644\u0645\u0627\u062a \u0645\u0631\u0648\u0631 \u0637\u0648\u064a\u0644\u0629 \u062a\u062c\u0645\u0639 \u0628\u064a\u0646 \u062d\u0631\u0648\u0641 \u0623\u0644\u0641\u0627 \u0648\u0627\u0644\u0631\u0642\u0645.<\/li>\n\n\n\n<li><strong>\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u062e\u0627\u0631\u062c \u0645\u0646\u0637\u0642\u062a\u0643 \u0639\u0646 \u0643\u062b\u0628<\/strong>: \u0627\u0641\u062d\u0635 \u062a\u0644\u0642\u0627\u0626\u064a\u0627\u064b \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0642\u0639 \u0641\u064a \u0623\u0633\u0648\u0627\u0642\u0643 \u0627\u0644\u062c\u063a\u0631\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u062a\u064a \u0642\u062f \u062a\u0628\u062f\u0648 \u0645\u0634\u0628\u0648\u0647\u0629.<\/li>\n\n\n\n<li>\u0642\u0645 <strong>\u0628\u062a\u062c\u0645\u064a\u0639 \u0642\u0627\u0626\u0645\u0629<\/strong> \u062d\u0638\u0631: \u0627\u0637\u0644\u0628 \u0645\u0646 \u0641\u0631\u064a\u0642\u0643 \u0625\u0636\u0627\u0641\u0629 \u0623\u064a \u0623\u0631\u0642\u0627\u0645 \u0645\u0634\u0628\u0648\u0647\u0629 \u0623\u0648 \u0645\u0631\u0633\u0644\u064a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0639\u0634\u0648\u0627\u0626\u064a \u0625\u0644\u0649 \u0642\u0627\u0626\u0645\u0629 \u062d\u0638\u0631 \u0634\u0627\u0645\u0644\u0629.<\/li>\n\n\n\n<li><strong>\u0645\u0631\u0627\u0642\u0628\u0629 \u0646\u0634\u0627\u0637 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/strong>: \u0627\u0633\u062a\u062e\u062f\u0645 \u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u0628\u0648\u064a\u0628 &#8220;\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a&#8221; \u0641\u064a \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a CloudTalk \u0644\u0639\u0631\u0636 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0623\u064a \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0641\u064a\u0647\u0627 \u062d\u0633\u0628 \u0627\u0644\u062d\u0627\u062c\u0629.  <\/li>\n\n\n\n<li><strong>\u062f\u0631\u0651\u0628 \u0641\u0631\u064a\u0642\u0643<\/strong>: \u064a\u062d\u062a\u0627\u062c \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u062f\u0631\u0627\u0621 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0639\u0644\u0627\u0645\u0627\u062a \u0627\u062d\u062a\u064a\u0627\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">\u0641\u0648\u0627\u0626\u062f \u0627\u062a\u0628\u0627\u0639 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a<\/h2>\n\n\n\n<p>\u0644\u0645\u0627\u0630\u0627 \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0645\u0639\u0631\u0641\u0629 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0645\u062b\u0644 \u062a\u0644\u0643 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0647\u0646\u0627 \u0648\u0627\u062a\u0628\u0627\u0639\u0647\u0627 \u0641\u064a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u061f<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0645\u062a\u0635\u0644\u064a\u0646<\/li>\n\n\n\n<li>\u062c\u0639\u0644 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0633\u064a\u0646 \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u0649 (FCR)<\/li>\n<\/ul>\n\n\n\n<p>\u062e\u0644\u0627\u0644 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0630\u0631\u0648\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0625\u0639\u0644\u0627\u0646 \u0628\u0633\u064a\u0637 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0646\u0633\u0628\u0629 \u0643\u0628\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.\n\u062a\u0642\u062f\u0645 \u0627\u0644\u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0645\u062d\u0633\u0651\u0646\u0629 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0645\u0639 <strong>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629<\/strong> \u062a\u062c\u0631\u0628\u0629 \u0645\u0628\u0633\u0637\u0629 \u0644\u0644\u0645\u062a\u0635\u0644\u064a\u0646.\n\u0633\u064a\u062a\u0645\u0643\u0646 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646\u0647\u0645 \u0645\u0646 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0645\u0627 \u064a\u062d\u062a\u0627\u062c\u0648\u0646 \u0625\u0644\u064a\u0647 \u062f\u0648\u0646 \u0625\u0634\u0631\u0627\u0643 \u0648\u0643\u064a\u0644 \u0639\u0644\u0649 \u0627\u0644\u0625\u0637\u0644\u0627\u0642.    <\/p>\n\n\n\n<p>\u0648\u0625\u0630\u0627 \u0627\u062d\u062a\u0627\u062c \u0627\u0644\u0645\u062a\u0635\u0644 \u0625\u0644\u0649 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0623\u062d\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0641\u0625\u0646 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u0633\u0647\u0644 \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a\u0647\u0627 \u062a\u0636\u0645\u0646 <strong>\u062a\u0648\u062c\u064a\u0647<\/strong> \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 <strong>\u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0645\u0646 \u0627\u0644\u0645\u062d\u0627\u0648\u0644\u0629 \u0627\u0644\u0623\u0648\u0644\u0649<\/strong>.\n\u0648\u0643\u0644\u0645\u0627 \u0623\u0633\u0631\u0639 \u0627\u0644\u0645\u062a\u0635\u0644 \u0641\u064a \u0628\u062f\u0621 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0645\u0639 \u0645\u0645\u062b\u0644 \u0627\u0644\u062f\u0639\u0645\u060c \u0643\u0644\u0645\u0627 \u0623\u0633\u0631\u0639 \u0641\u064a \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u062d\u0644. <\/p>\n\n\n\n<p>\u0633\u064a\u0633\u062a\u0641\u064a\u062f \u0641\u0631\u064a\u0642\u0643 \u0645\u0646 <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/blog\/%D9%85%D8%A7-%D9%87%D9%88-%D8%AA%D9%88%D8%AC%D9%8A%D9%87-%D8%A7%D9%84%D9%85%D9%83%D8%A7%D9%84%D9%85%D8%A7%D8%AA-%D9%88%D9%83%D9%8A%D9%81-%D9%8A%D9%85%D9%83%D9%86-%D8%A3%D9%86-%D9%8A%D9%81%D9%8A%D8%AF\/\">\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a<\/a> \u0628\u0634\u0643\u0644 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u0623\u064a\u0636\u064b\u0627.\n\u0644\u0646 \u064a\u0636\u0637\u0631 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0628\u0633\u064a\u0637\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u062d\u0644\u0647\u0627\u060c \u0648\u0633\u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0647\u0645 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0645\u0639\u0642\u062f\u0629\u060c \u0645\u0645\u0627 <strong>\u064a\u0632\u064a\u062f \u0645\u0646 \u0646\u0633\u0628\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0633\u0631\u064a\u0639\u0629<\/strong>.   <\/p>\n\n\n\n<p>\u062c\u0646\u062a \u0646\u0648\u0643\u064a\u0627 \u0641\u0648\u0627\u0626\u062f \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 (\u0648\u0645\u064a\u0632\u0627\u062a \u0623\u062e\u0631\u0649) \u0639\u0646\u062f\u0645\u0627 \u062a\u062d\u0648\u0644\u062a \u0625\u0644\u0649 CloudTalk \u0645\u0646 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0633\u0627\u0628\u0642.\n\u0641\u0642\u062f <strong>\u0632\u0627\u062f\u062a \u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0648\u0643\u064a\u0644 \u0628\u0646\u0633\u0628\u0629 <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/nokia-customer-story-2\/\"><strong>10%<\/strong><\/a> \u0645\u0639 <strong>\u062a\u0642\u0644\u064a\u0644 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0644\u0623\u0642\u0635\u0649 \u0628\u0645\u0642\u062f\u0627\u0631 \u0627\u0644\u0646\u0635\u0641 \u062a\u0642\u0631\u064a\u0628\u0627\u064b<\/strong>.   <\/p>\n\n\n\n<p>\u064a\u0645\u0643\u0646 \u0623\u064a\u0636\u064b\u0627 \u0645\u0644\u0627\u062d\u0638\u0629 \u0623\u0647\u0645\u064a\u0629 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0643\u064a\u0641 \u064a\u0633\u0627\u0639\u062f \u0630\u0644\u0643 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0623\u0631\u0628\u0627\u062d\u0643 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629.\n\u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0639\u0628\u0631 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0639\u0627\u0645\u0644 \u0628\u0647\u0627 \u0641\u0631\u064a\u0642\u0643 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.\n\u0627\u0644\u0645\u0641\u062a\u0627\u062d \u0647\u0648 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u062d\u0644 \u0642\u0648\u064a \u0645\u0639 <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">\u062a\u0633\u0639\u064a\u0631<\/a> \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0630\u064a \u064a\u0646\u0627\u0633\u0628 \u0645\u064a\u0632\u0627\u0646\u064a\u062a\u0643.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u062a\u0628\u0633\u064a\u0637 \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR)<\/h2>\n\n\n\n<p>\u0644\u0642\u062f \u062d\u0627\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u0644\u062a\u062e\u0644\u064a \u0639\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0622\u0644\u064a \u063a\u064a\u0631 \u0627\u0644\u0628\u062f\u064a\u0647\u064a \u0627\u0644\u0630\u064a \u0643\u0627\u0646 \u0633\u0627\u0626\u062f\u0627\u064b \u0641\u064a \u0627\u0644\u0645\u0627\u0636\u064a.\n\u0623\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062d\u0644 \u0627\u062a\u0635\u0627\u0644 \u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u0639 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0651\u0646 \u0641\u0631\u064a\u0642\u0643 \u0648\u0639\u0645\u0644\u0627\u0626\u0643. <\/p>\n\n\n\n<p>\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 CloudTalk \u064a\u0645\u0643\u0646\u0643 \u0625\u0646\u0634\u0627\u0621 <a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\">\u062a\u062f\u0641\u0642 \u0645\u0643\u0627\u0644\u0645\u0627\u062a<\/a> \u0644\u0645\u0646\u062d \u0641\u0631\u0642\u0643 \u062a\u0645\u062b\u064a\u0644\u0627\u064b \u0645\u0631\u0626\u064a\u0627\u064b \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u062a\u0635\u0644.\n\u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0625\u0636\u0627\u0641\u0629 \u0623\u0648 \u062d\u0630\u0641 \u062e\u0637\u0648\u0627\u062a \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0648\u0639\u0645\u0644\u064a\u0629 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.   <\/p>\n\n\n\n<p>\u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a\u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0625\u0644\u0649 \u0623\u064a \u0631\u0642\u0645 \u0647\u0627\u062a\u0641 \u0623\u0648 \u0642\u0633\u0645\u060c \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0628\u0646\u0633\u0628\u0629 40% &#8211; \u0645\u0645\u0627 \u064a\u0639\u0646\u064a \u0639\u0645\u0644\u0627\u0621 \u0623\u0643\u062b\u0631 \u0633\u0639\u0627\u062f\u0629.<\/p>\n\n\n\n<p>\u0648\u0625\u062c\u0645\u0627\u0644\u0627\u064b\u060c \u0641\u0625\u0646 CloudTalk \u064a\u0646\u0634\u0626 \u062a\u062c\u0631\u0628\u0629 \u0631\u062f \u0635\u0648\u062a\u064a \u062a\u0641\u0627\u0639\u0644\u064a \u062a\u062c\u0639\u0644 \u0627\u0644\u062d\u064a\u0627\u0629 \u0623\u0633\u0647\u0644 \u0644\u0643\u0644 \u0645\u0646 \u0648\u0643\u0644\u0627\u0626\u0643 \u0648\u0639\u0645\u0644\u0627\u0626\u0643.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u062c\u0631\u0651\u0628 \u0646\u0638\u0627\u0645 CloudTalk \u0644\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u062c\u0627\u0646\u0627\u064b \u0627\u0644\u064a\u0648\u0645!<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ar\/%D9%86%D8%B3%D8%AE%D8%A9-%D8%AA%D8%AC%D8%B1%D9%8A%D8%A8%D9%8A%D8%A9-%D9%85%D8%AC%D8%A7%D9%86%D9%8A%D8%A9-%D9%84%D9%85%D8%AF%D8%A9-14-%D9%8A%D9%88%D9%85%D8%A7-%D9%85%D9%86-cloudtalk\/\">\u062c\u0631\u0628\u0647 \u0645\u062c\u0627\u0646\u0627<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u062d\u0648\u0644 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0645\u0627 \u0647\u0648 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0648 ACD\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0627\u062e\u062a\u0644\u0627\u0641\u0627\u062a \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631<a href=\"https:\/\/staging.cloudtalk.io\/blog\/acd-vs-ivr\/\" target=\"_blank\" rel=\"noopener\"> \u0628\u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0645\u0642\u0627\u0628\u0644 ACD<\/a>.<br \/>\n\u064a\u0642\u0648\u0645 \u0646\u0638\u0627\u0645 ACD \u0628\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0627\u062d\u064a\u0646.<br \/>\n\u064a\u0639\u062a\u0645\u062f \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0639\u0644\u0649 \u0642\u0648\u0627\u0639\u062f \u062b\u0627\u0628\u062a\u0629 \u0645\u062b\u0644 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u062a\u0627\u0644\u064a \u0627\u0644\u0645\u062a\u0627\u062d \u0623\u0648 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a.    <\/p>\n<p>\u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0647\u0648 \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0642\u0627\u0626\u0645\u0629 \u062a\u0641\u0627\u0639\u0644\u064a\u0629 \u062a\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u0648\u062c\u0647 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0628\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0635\u0648\u062a\u064a\u0629.<br \/>\n\u064a\u0633\u062a\u062c\u064a\u0628 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0648\u0646 \u0644\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0644\u062a\u0646\u0642\u0644 \u0628\u064a\u0646 \u0627\u0644\u0642\u0648\u0627\u0626\u0645 \u0648\u062a\u0645\u0643\u064a\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.   <\/p>\n<p>\u062a\u062c\u0645\u0639 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u064a \u062a\u0639\u0645\u0644 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u062b\u0644 CloudTalk \u0628\u064a\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0648\u0645\u0648\u0632\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0622\u0644\u064a (ACD) \u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0645\u0628\u0633\u0651\u0637.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0645\u0627 \u0647\u0648 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a IVR \u0648 IVA\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0627\u0644\u0645\u0633\u0627\u0639\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVA) \u0648\u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0645\u062a\u0634\u0627\u0628\u0647\u0627\u0646.<br \/>\n\u0643\u0644\u0627\u0647\u0645\u0627 \u064a\u062a\u0641\u0627\u0639\u0644\u0627\u0646 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0627\u0644\u0635\u0648\u062a\u064a\u0629 \u0648\u064a\u0646\u062a\u0638\u0631\u0627\u0646 \u0631\u062f\u0648\u062f \u0627\u0644\u0645\u062a\u0635\u0644.   <\/p>\n<p>\u0625\u0630\u0646 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u062f\u064a\u062f<a href=\"https:\/\/staging.cloudtalk.io\/blog\/iva-vs-ivr\/\" target=\"_blank\" rel=\"noopener\"> \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u061f<\/a><br \/>\n\u064a\u062a\u0645 \u062a\u0645\u064a\u064a\u0632\u0647\u0645\u0627 \u0639\u0627\u062f\u0629\u064b \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0633\u062a\u062e\u062f\u0645\u0627\u0646\u0647\u0627.<br \/>\n\u064a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u062a\u0642\u0644\u064a\u062f\u064a\u064b\u0627 \u0625\u0634\u0627\u0631\u0627\u062a \u062b\u0646\u0627\u0626\u064a\u0629 \u0627\u0644\u0646\u063a\u0645\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062a\u0631\u062f\u062f\u0627\u062a (DTMF) \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0645\u0646 \u0637\u0644\u0628 \u0627\u0644\u0623\u0631\u0642\u0627\u0645 \u0644\u0644\u0631\u062f \u0623\u0648 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0627\u0644\u0635\u0648\u062a\u064a\u0629 \u0627\u0644\u0628\u0633\u064a\u0637\u0629.    <\/p>\n<p>\u062a\u0633\u062a\u062e\u062f\u0645 \u0623\u0646\u0638\u0645\u0629 IVA \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLP) \u0644\u062a\u0641\u0633\u064a\u0631 \u062d\u062f\u064a\u062b \u0627\u0644\u0645\u062a\u0635\u0644 \u0648\u0625\u062c\u0631\u0627\u0621 \u0645\u062d\u0627\u062f\u062b\u0629 \u0634\u0628\u064a\u0647\u0629 \u0628\u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629.<br \/>\n\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0641\u0631 \u0623\u0646\u0638\u0645\u0629 IVA \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u0627\u064b. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0645\u0627 \u0647\u0648 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0645\u0631\u0626\u064a\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0645\u0631\u0626\u064a \u0647\u0648 \u0645\u064a\u0632\u0629 \u0628\u0631\u0645\u062c\u064a\u0629 \u0644\u0644\u0627\u062a\u0635\u0627\u0644 \u062a\u062a\u064a\u062d \u0644\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a \u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0639\u0628\u0631 \u0648\u0627\u062c\u0647\u0629 \u0639\u0644\u0649 \u0627\u0644\u0634\u0627\u0634\u0629.<br \/>\n\u0644\u0630\u0644\u0643\u060c \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0648\u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627\u060c \u064a\u0645\u0643\u0646\u0647\u0645 \u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u0646\u0642\u0631 \u0639\u0644\u064a\u0647\u0627 \u0639\u0644\u0649 \u0634\u0627\u0634\u0629 \u0627\u0644\u0647\u0627\u062a\u0641. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0645\u0627\u0630\u0627 \u064a\u0639\u0646\u064a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0623\u0648 \u062a\u0639\u064a\u0642 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<br \/>\n\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0642\u062f \u064a\u0643\u0648\u0646 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0645\u0631\u0628\u0643\u064b\u0627.<br \/>\n\u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u0623\u064a\u0636\u064b\u0627 \u0625\u0644\u0649 \u0625\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u0646\u0641\u062f \u0635\u0628\u0631\u0647\u0645.  <\/p>\n<p>\u064a\u062c\u0628 \u062a\u062d\u0633\u064a\u0646 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0648\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u0631\u064a\u0642\u0643 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u062d\u062c\u0645 \u0623\u0643\u0628\u0631 \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.<br \/>\n\u062a\u0633\u0627\u0639\u062f \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062a\u0648\u0627\u0632\u0646 \u0628\u064a\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0648\u062c\u062f \u062a\u0642\u0631\u064a\u0631 \u0635\u0627\u062f\u0631 \u0639\u0646 \u0634\u0631\u0643\u0629 Salesforce \u0623\u0646 88% \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0643\u0631\u0631\u0648\u0627 \u0627\u0644\u0634\u0631\u0627\u0621 \u0628\u0639\u062f \u062a\u062c\u0631\u0628\u0629 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u062c\u064a\u062f\u0629&#8230;.<\/p>\n","protected":false},"author":131,"featured_media":201495,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[589],"tags":[],"class_list":["post-232077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-589"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/posts\/232077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/comments?post=232077"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/posts\/232077\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/media\/201495"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/media?parent=232077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/categories?post=232077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/tags?post=232077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}