{"id":225974,"date":"2024-07-15T13:36:19","date_gmt":"2024-07-15T11:36:19","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/%d8%aa%d9%82%d8%a7%d8%b1%d9%8a%d8%b1-%d9%85%d8%b1%d9%83%d8%b2-%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%af%d9%84%d9%8a%d9%84%d9%83-%d8%a7%d9%84%d9%86%d9%87%d8%a7%d8%a6%d9%8a-2024\/"},"modified":"2024-10-18T19:09:30","modified_gmt":"2024-10-18T17:09:30","slug":"%d8%aa%d9%82%d8%a7%d8%b1%d9%8a%d8%b1-%d9%85%d8%b1%d9%83%d8%b2-%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%af%d9%84%d9%8a%d9%84%d9%83-%d8%a7%d9%84%d9%86%d9%87%d8%a7%d8%a6%d9%8a-2024","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ar\/blog\/%D8%AA%D9%82%D8%A7%D8%B1%D9%8A%D8%B1-%D9%85%D8%B1%D9%83%D8%B2-%D8%A7%D9%84%D8%A7%D8%AA%D8%B5%D8%A7%D9%84-%D8%AF%D9%84%D9%8A%D9%84%D9%83-%D8%A7%D9%84%D9%86%D9%87%D8%A7%D8%A6%D9%8A-2024\/","title":{"rendered":"\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644: \u062f\u0644\u064a\u0644\u0643 \u0627\u0644\u0646\u0647\u0627\u0626\u064a (2026)"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\" id=\"call-center-reporting-the-definitive-guide-2021-1\">\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644: \u062f\u0644\u064a\u0644\u0643 \u0627\u0644\u0646\u0647\u0627\u0626\u064a (2025)<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">\u062c\u0631\u0651\u0628\u0647 \u0645\u062c\u0651\u0627\u0646\u0627\u064b<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-1024x576.png\" alt=\"\" class=\"wp-image-203343\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-4.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u062a\u064a \u0633\u064a\u0646\u062a\u0638\u0631\u0647\u0627 \u0627\u0644\u0645\u062a\u0635\u0644\u0648\u0646 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0642\u0628\u0644 \u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629\u061f \u0643\u0645 \u0645\u0631\u0629 \u064a\u062a\u0645 \u062d\u0644 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647\u0645 \u0645\u0646 \u0627\u0644\u0645\u0631\u0629 \u0627\u0644\u0623\u0648\u0644\u0649\u061f \u0645\u0627 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647\u0645 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0647\u0627 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u061f \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0641\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0643\u0644 \u0647\u0630\u0647 \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0648\u0623\u0643\u062b\u0631.<\/p>\n\n\n\n<p>\u0625\u0630\u0627 \u0623\u062e\u0630\u0646\u0627 \u0645\u0639\u062f\u0644 \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u0649 \u0643\u0645\u062b\u0627\u0644\u060c \u0641\u0625\u0646 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a \u0647\u0648 <a href=\"https:\/\/www.liveagent.com\/research\/call-center-benchmarks\/\" target=\"_blank\" rel=\"noopener\">70-75%<\/a>. \u0625\u0630\u0646\u060c \u0647\u0644 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u060c \u0648\u0645\u0627\u0630\u0627 \u062a\u0641\u0639\u0644 \u0625\u0630\u0627 \u0643\u0646\u062a \u0644\u0627 \u062a\u0639\u0631\u0641\u061f<\/p>\n\n\n\n<p>\u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u062a\u062a\u0628\u0639 \u0623\u062f\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u0633\u064a\u0646 \u0645\u0627 \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0642\u064a\u0627\u0633\u0647\u060c \u0644\u0630\u0627 \u0627\u0633\u062a\u0639\u062f \u0644\u0644\u062a\u0639\u0645\u0642 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u062f\u0642\u064a\u0642\u0629 \u0644\u0625\u0639\u062f\u0627\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u064a \u0633\u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0627\u0644\u0648\u062c\u0628\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629: <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0647\u064a \u0639\u0646\u0635\u0631 \u0623\u0633\u0627\u0633\u064a \u0644\u0644\u0646\u062c\u0627\u062d. \u0631\u0643\u0632 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0648\u0648\u0636\u0639 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631\u060c \u0648\u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.<\/li>\n\n\n\n<li>\u062a\u0624\u062b\u0631 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0639\u0644\u0649 \u0648\u0636\u0648\u062d \u0627\u0644\u0631\u0624\u064a\u0629\u060c \u0648\u062a\u0645\u0627\u0633\u0643 \u0627\u0644\u0641\u0631\u064a\u0642\u060c \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629.<\/li>\n\n\n\n<li>\u062a\u0639\u0645\u0644 \u062d\u0644\u0648\u0644 \u0625\u0639\u062f\u0627\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u062b\u0644 CloudTalk \u0639\u0644\u0649 \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0629 \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0642\u0627\u064a\u064a\u0633 \u0648\u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0631\u0624\u0649 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0648\u0647\u0630\u0627 \u064a\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629.<\/li>\n\n\n\n<li>\u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u060c \u0645\u0646 \u062a\u0642\u0627\u0631\u064a\u0631 \u0623\u0644\u0641\u0627 \u0625\u0644\u0649 \u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u060c \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0637\u0631\u0623 \u0639\u0644\u0649 \u0627\u0644\u0635\u0646\u0627\u0639\u0629. \u064a\u0646\u062a\u062c \u0639\u0646\u0647 \u0628\u064a\u0627\u0646\u0627\u062a \u0630\u0627\u062a \u0635\u0644\u0629 \u0644\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0633\u0631\u064a\u0639\u0629 \u0648\u0641\u0639\u0627\u0644\u0629.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-is-call-center-reporting\">\u0645\u0627 \u0647\u064a \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u061f<\/h2>\n\n\n\n<p>Call center reporting\u2014or contact center reporting for those of you with diverse communication channels\u2014is the process of transforming raw data (real-time and historical) into actionable insights. Those insights are presented as easy-to-understand call or contact center reports,\u00a0 often focused on Key Performance Indicators (KPIs). The goal is to boost customer experience and agent performance.<br\/>Commonly tracked data streams include those from your Interactive Voice Response (IVR), Automatic Call Distributor (ACD), and <a href=\"https:\/\/test-staging.cloudtalk.io\/call-center-workforce-management-solution\/\">Workforce Management System<\/a> (WFM).<\/p>\n\n\n\n<p>\u0628\u0645\u062c\u0631\u062f \u062c\u0645\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0647\u0630\u0647\u060c \u064a\u0645\u0643\u0646 \u062a\u0646\u0638\u064a\u0645\u0647\u0627 \u0648\u062a\u0635\u0646\u064a\u0641\u0647\u0627 \u0641\u064a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0633\u0646\u062a\u0637\u0631\u0642 \u0623\u062f\u0646\u0627\u0647 \u0625\u0644\u0649 \u0628\u0639\u0636 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0631\u0627\u0626\u0639\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u062a\u062a\u0628\u0639\u0647\u0627 \u0643\u062c\u0632\u0621 \u0645\u0646 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0623\u0648 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">\u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"642\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-Must-have-features.svg\" alt=\"\" class=\"wp-image-177200\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=174943\/\">\u0627\u0642\u0631\u0623 \u0645\u062c\u0627\u0646\u0627\u064b<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"call-center-reporting-kpis\">\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0625\u0639\u062f\u0627\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/h2>\n\n\n\n<p>The most useful call center report is one that\u2019s customized to <em>your<\/em> call or contact center. It should provide insights into what <em>you<\/em> know to be the most important indicators of success and high performance for your business.\u00a0<br\/>Let\u2019s take a look at some KPIs you might choose to build your <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/%D8%A3%D8%AF%D9%88%D8%A7%D8%AA-%D9%85%D8%B1%D9%83%D8%B2-%D8%A7%D9%84%D8%A7%D8%AA%D8%B5%D8%A7%D9%84\/%D8%A8%D8%B1%D9%86%D8%A7%D9%85%D8%AC-%D9%85%D8%B1%D9%83%D8%B2-%D8%A7%D9%84%D8%A7%D8%AA%D8%B5%D8%A7%D9%84-%D9%85%D8%B9-%D8%A7%D9%84%D8%A5%D8%AD%D8%B5%D8%A7%D8%A6%D9%8A%D8%A7%D8%AA\/\">call center analytics<\/a> and reporting around:<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"business-critical-kpis\"><strong>\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062d\u0631\u062c\u0629 \u0644\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/strong><\/h3>\n\n\n\n<p>\u0646\u0633\u0645\u0639\u0643 \u062a\u0633\u0623\u0644: \u0623\u0644\u064a\u0633\u062a \u062c\u0645\u064a\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 &#8220;\u062d\u0631\u062c\u0629 \u0644\u0644\u0623\u0639\u0645\u0627\u0644&#8221;\u061f \u062d\u0633\u0646\u064b\u0627\u060c \u0646\u0639\u0645. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0645\u0646\u062d\u0643 \u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0645\u0646 \u0623\u0639\u0644\u0649 \u0625\u0644\u0649 \u0623\u0633\u0641\u0644 \u0644\u0639\u0645\u0644\u064a\u0627\u062a\u0643. \u0639\u0644\u0649 \u0639\u0643\u0633 \u062a\u0644\u0643 \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0645\u0642 \u0642\u0644\u064a\u0644\u0627\u064b \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/h4>\n\n\n\n<p>\u0639\u0644\u0649 \u063a\u0631\u0627\u0631 \u0645\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u064a\u062d\u0627\u0648\u0644 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0633\u0639\u0627\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 NPS \u0644\u062f\u064a\u0647\u0627 \u062a\u0637\u0648\u0631 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629: \u0641\u0647\u064a \u062a\u0642\u064a\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u064a\u0648\u0635\u064a \u0639\u0645\u0644\u0627\u0624\u0643 \u0628\u0645\u0646\u062a\u062c\u0643 \u0644\u0634\u062e\u0635 \u0622\u062e\u0631.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f<\/strong>  \u0644\u0623\u0646 \u0627\u0644\u0631\u0642\u0645 \u0627\u0644\u0645\u0631\u062a\u0641\u0639 \u064a\u064f\u062a\u0631\u062c\u0645 \u0625\u0644\u0649 \u0631\u0624\u064a\u0629 \u0623\u0639\u0644\u0649 \u0644\u0645\u0646\u062a\u062c\u0643.  <br\/><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong>\u064a\u062a\u0641\u0627\u0648\u062a \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0628\u064a\u0646 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0645\u0639\u062f\u0644 \u0627\u0644\u062f\u0648\u0631\u0627\u0646<\/h4>\n\n\n\n<p>\u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644 \u0627\u0644\u062f\u0648\u0631\u0627\u0646 \u0628\u064a\u0646 \u0648\u0643\u0644\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u062f\u064a\u0643. \u062a\u062d\u0635\u0644 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0639\u0644\u0649 \u0633\u0645\u0639\u0629 \u0633\u064a\u0626\u0629 \u0628\u0633\u0628\u0628 \u0627\u0631\u062a\u0641\u0627\u0639 \u0645\u0639\u062f\u0644 \u062f\u0648\u0631\u0627\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646\u060c \u0648\u0644\u0643\u0646 \u0644\u0627 \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0623\u0645\u0631 \u0643\u0630\u0644\u0643 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0639\u0645\u0644\u064a\u062a\u0643.  <br\/><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0633\u064a\u0624\u062f\u064a \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u0645\u0627\u0633\u0643 \u0628\u064a\u0646 \u0641\u0631\u064a\u0642\u0643 \u0625\u0644\u0649 \u062e\u0641\u0636 \u0645\u0639\u062f\u0644 \u0627\u0644\u062f\u0648\u0631\u0627\u0646 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629.<\/p>\n\n\n\n<p>\u0648\u0644\u0643\u0646 \u0642\u0628\u0644 \u0623\u0646 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u062f\u0648\u0631\u0627\u0646\u060c \u0639\u0644\u064a\u0643 \u0623\u0646 \u062a\u0639\u0631\u0641 \u0623\u064a\u0646 \u062a\u0642\u0641. \u0648\u0647\u0646\u0627 \u064a\u0623\u062a\u064a \u062f\u0648\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0644\u062f\u0648\u0631\u0627\u0646.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.observe.ai\/blog\/the-big-list-of-contact-center-interactions-and-kpis\" target=\"_blank\" rel=\"noopener\">\u0623\u0642\u0644 \u0645\u0646 37%<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u062c\u0647\u0629 \u0627\u062a\u0635\u0627\u0644<\/h4>\n\n\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0642\u0648\u0644 \u0625\u0646\u0647 \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0648\u0636\u0639 \u0633\u0639\u0631 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0645\u064a\u0632\u0629. \u0644\u0643\u0646 \u0645\u0627 \u064a\u0645\u0643\u0646\u0643 \u0641\u0639\u0644\u0647 \u0647\u0648 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u062c\u0647\u0629 \u0627\u062a\u0635\u0627\u0644. \u0647\u0630\u0627 \u0647\u0648 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0643\u0628\u062f\u0647\u0627 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0623\u0648 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0644\u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644.  <\/p>\n\n\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u062d\u0633\u0627\u0628 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u062c\u0647\u0629 \u0627\u062a\u0635\u0627\u0644 \u0628\u0642\u0633\u0645\u0629 \u0625\u062c\u0645\u0627\u0644\u064a \u0646\u0641\u0642\u0627\u062a\u0643 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0623\u0648 \u062c\u0647\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u064a \u062a\u0645\u062a \u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0641\u064a \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u064a\u0633\u0627\u0639\u062f\u0643 \u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u062c\u0647\u0629 \u0627\u062a\u0635\u0627\u0644 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0646\u062c\u0627\u062d \u062a\u062f\u0627\u0628\u064a\u0631 \u062e\u0641\u0636 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0623\u0648 \u062a\u062f\u0627\u0628\u064a\u0631 \u0627\u0644\u0643\u0641\u0627\u0621\u0629.  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.liveagent.com\/research\/call-center-benchmarks\/\" target=\"_blank\" rel=\"noopener\">$5.50<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u062f\u0631\u062c\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0648\u0643\u064a\u0644<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.sqmgroup.com\/resources\/library\/blog\/agent-engagement-comprehensive-guide\" target=\"_blank\" rel=\"noopener\">47% \u0645\u0646 \u0645\u062f\u064a\u0631\u064a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/a> \u064a\u0639\u062a\u0628\u0631\u0648\u0646 \u0623\u0646 \u0645\u0639\u062f\u0644 \u062f\u0648\u0631\u0627\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u062a\u063a\u064a\u0651\u0628\u0647\u0645 \u0639\u0646 \u0627\u0644\u0639\u0645\u0644 \u0623\u0643\u0628\u0631 \u0645\u0634\u0643\u0644\u0629 \u062a\u0648\u0627\u062c\u0647\u0647\u0645 \u0639\u0646\u062f \u0645\u062d\u0627\u0648\u0644\u0629 \u062a\u0634\u063a\u064a\u0644 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0623\u0648 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0643\u0641\u0627\u0621\u0629. \u0644\u0642\u062f \u0630\u0643\u0631\u0646\u0627 \u0628\u0627\u0644\u0641\u0639\u0644 \u0623\u0647\u0645\u064a\u0629 \u062a\u062a\u0628\u0639 \u0645\u0639\u062f\u0644 \u0627\u0644\u062f\u0648\u0631\u0627\u0646.  <\/p>\n\n\n\n<p>\u062a\u0645\u0646\u062d\u0643 \u062f\u0631\u062c\u0627\u062a \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0645\u0642\u064a\u0627\u0633\u0627\u064b \u0644\u0645\u062f\u0649 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0645\u0639 \u0639\u0645\u0644\u0647\u0645 \u0627\u0644\u064a\u0648\u0645\u064a.<\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0643\u0644\u0645\u0627 \u0632\u0627\u062f \u0627\u0646\u062e\u0631\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0642\u0644\u0651\u062a \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0645\u063a\u0627\u062f\u0631\u062a\u0647\u0645. \u0648\u0643\u0644\u0645\u0627 \u0642\u0644\u0651 \u0627\u062d\u062a\u0645\u0627\u0644 \u0627\u0636\u0637\u0631\u0627\u0631\u0643 \u0625\u0644\u0649 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u0627. \u0625\u0630\u0646\u060c \u064a\u0633\u0627\u0639\u062f\u0643 \u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0647\u0630\u0627 \u0639\u0644\u0649 \u0627\u0633\u062a\u0628\u0627\u0642 \u0645\u0634\u0643\u0644\u0629 \u062f\u0648\u0631\u0627\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0642\u062f \u064a\u063a\u0627\u062f\u0631\u0648\u0646.  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.sqmgroup.com\/resources\/library\/blog\/agent-engagement-comprehensive-guide\" target=\"_blank\" rel=\"noopener\">30\u066a \u0645\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0628\u062f\u0631\u062c\u0629 \u0639\u0627\u0644\u064a\u0629\u060c<\/a> \u064811\u066a \u0645\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0625\u0644\u0649 \u062d\u062f \u0645\u0627\u060c \u064854\u066a \u063a\u064a\u0631 \u0645\u062a\u0641\u0627\u0639\u0644\u064a\u0646 \u0625\u0644\u0649 \u062d\u062f \u0645\u0627\u060c \u06485\u066a \u063a\u064a\u0631 \u0645\u062a\u0641\u0627\u0639\u0644\u064a\u0646 \u0628\u062f\u0631\u062c\u0629 \u0639\u0627\u0644\u064a\u0629.<\/p>\n\n\n\n<p>\u0639\u0644\u0649 \u063a\u0631\u0627\u0631 \u0645\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u064a\u062d\u0627\u0648\u0644 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0633\u0639\u0627\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 NPS \u0644\u062f\u064a\u0647\u0627 \u062a\u0637\u0648\u0631 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629: \u0641\u0647\u064a \u062a\u0642\u064a\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u064a\u0648\u0635\u064a \u0639\u0645\u0644\u0627\u0624\u0643 \u0628\u0645\u0646\u062a\u062c\u0643 \u0644\u0634\u062e\u0635 \u0622\u062e\u0631. \u0647\u0630\u0627 \u0623\u0645\u0631 \u0645\u0647\u0645 \u0628\u0627\u0644\u0637\u0628\u0639\u060c \u0644\u0623\u0646 \u0627\u0644\u0631\u0642\u0645 \u0627\u0644\u0645\u0631\u062a\u0641\u0639 \u064a\u064f\u062a\u0631\u062c\u0645 \u0625\u0644\u0649 \u0631\u0624\u064a\u0629 \u0623\u0639\u0644\u0649 \u0644\u0645\u0646\u062a\u062c\u0643.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u0647\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n\n\n<p>\u0644\u0627 \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0645\u064a\u0639 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u0646 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649\u060c \u0623\u0648 \u0645\u0646 \u0645\u0646\u0638\u0648\u0631 \u0634\u0627\u0645\u0644. \u0648\u0623\u062d\u064a\u0627\u0646\u0627\u064b \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0645\u0641\u064a\u062f \u0623\u064a\u0636\u0627\u064b \u0623\u0646 \u062a\u0642\u0648\u0645 \u0628\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 \u062a\u062d\u062f\u064a\u062f\u0627\u064b. \u0647\u0630\u0647 \u0628\u0639\u0636 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0643\u062c\u0632\u0621 \u0645\u0646 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)<\/h4>\n\n\n\n<p>\u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644 \u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0645\u0646 \u0642\u0650\u0628\u0644 \u0623\u0648\u0644 \u0648\u0643\u064a\u0644 \u064a\u062a\u062d\u062f\u062b\u0648\u0646 \u0645\u0639\u0647.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0641\u064a \u0627\u0644\u0623\u0633\u0627\u0633\u060c \u0644\u0623\u0646\u0647 \u0643\u0644\u0645\u0627 \u0632\u0627\u062f\u062a \u0647\u0630\u0647 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0643\u0644\u0645\u0627 \u0642\u0644 \u0625\u062d\u0628\u0627\u0637 \u0639\u0645\u0644\u0627\u0626\u0643 \u0645\u0646 \u0639\u0645\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u0643\u0643\u0644. \u0627\u0644\u062c\u0645\u064a\u0639 \u064a\u062d\u0628\u0648\u0646 \u0623\u0646 \u062a\u064f\u062d\u0644 \u0645\u0634\u0627\u0643\u0644\u0647\u0645 \u0628\u0633\u0631\u0639\u0629\u060c \u0623\u0644\u064a\u0633 \u0643\u0630\u0644\u0643\u061f  <\/p>\n\n\n\n<p>Luckily, CloudTalk has a fantastic feature that is sure to boost your FCR rates. It\u2019s called <a href=\"https:\/\/test-staging.cloudtalk.io\/preferred-agent\/\">Preferred Agent<\/a>, and it gives your contact center agents the ability to pair certain customers with certain agents. This means that if a customer and agent got along well during their first call, you can arrange for them to be directly linked the next time the customer calls your business.\u00a0<br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.liveagent.com\/research\/call-center-benchmarks\/\" target=\"_blank\" rel=\"noopener\">70-75%<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/h4>\n\n\n\n<p>A call center\u2019s service level is another of the most <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/blog\/%D8%A7%D9%84%D9%85%D9%82%D8%A7%D8%B1%D9%86%D8%A9-%D8%A7%D9%84%D9%85%D8%B9%D9%8A%D8%A7%D8%B1%D9%8A%D8%A9-%D9%84%D9%85%D8%B1%D8%A7%D9%83%D8%B2-%D8%A7%D9%84%D8%A7%D8%AA%D8%B5%D8%A7%D9%84-10-%D9%85%D9%82\/\">crucial call center metrics<\/a> for analytics and reporting. It\u2019s defined by the percentage of inbound calls answered by agents within a given amount of time. It\u2019s usually given as a pair of numbers, the most popular being the vaunted 80\/20 global call center standard.\u00a0<\/p>\n\n\n\n<p>\u0625\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u062e\u062f\u0645\u0629 80\/20 \u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u064a\u0639\u0646\u064a \u0628\u0628\u0633\u0627\u0637\u0629 \u0623\u0646 \u064a\u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u0649 80% \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0648\u0643\u0644\u0627\u0626\u0643 \u0641\u064a \u063a\u0636\u0648\u0646 20 \u062b\u0627\u0646\u064a\u0629. \u0625\u0646\u0647 \u0645\u0642\u064a\u0627\u0633 \u0633\u0647\u0644 \u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u064a\u0639\u0637\u064a \u0641\u0643\u0631\u0629 \u062c\u064a\u062f\u0629 \u0648\u0648\u0627\u0633\u0639\u0629 \u0639\u0646 \u0645\u062f\u0649 \u0627\u0646\u062a\u0628\u0627\u0647 \u0648\u0643\u0641\u0627\u0621\u0629 \u0645\u0648\u0638\u0641\u064a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u062f\u064a\u0643.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f<\/strong>  \u0625\u0646\u0647 \u0623\u0633\u0627\u0633 \u062c\u064a\u062f \u064a\u0645\u0643\u0646 \u0639\u0644\u0649 \u0623\u0633\u0627\u0633\u0647 \u0628\u0646\u0627\u0621 \u062a\u0642\u0631\u064a\u0631 \u0642\u064a\u0627\u0633 \u0623\u062f\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u0623\u062f\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a.<br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong>\u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627\u060c 80\u066a \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u062e\u0644\u0627\u0644 20 \u062b\u0627\u0646\u064a\u0629 = 80\/20<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062e\u0644\u064a \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0629<\/h4>\n\n\n\n<p>\u064a\u0642\u064a\u0633 \u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0647\u0630\u0627 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u063a\u0644\u0642\u0648\u0646 \u0627\u0644\u0647\u0627\u062a\u0641 \u0642\u0628\u0644 \u0623\u0646 \u064a\u062a\u0645 \u062a\u0648\u0635\u064a\u0644\u0647\u0645 \u0628\u0645\u0648\u0638\u0641.  <\/p>\n\n\n\n<p>\u064a\u0639\u062a\u0645\u062f \u0627\u0644\u0623\u0645\u0631 \u0625\u0644\u0649 \u062d\u062f \u0643\u0628\u064a\u0631 \u0639\u0644\u0649 \u0645\u062f\u0649 \u0627\u0646\u0634\u063a\u0627\u0644 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u060c \u0641\u0643\u0644\u0645\u0627 \u0632\u0627\u062f \u0639\u062f\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629\u060c \u0643\u0644\u0645\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0633\u0631\u0639 \u0641\u064a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0623\u062d\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0642\u0644 \u0627\u062d\u062a\u0645\u0627\u0644 \u0625\u063a\u0644\u0627\u0642\u0647\u0645 \u0627\u0644\u062e\u0637 \u0642\u0628\u0644 \u0627\u0644\u062a\u062d\u062f\u062b \u0645\u0639 \u0623\u062d\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621.  <\/p>\n\n\n\n<p><strong>Why is that important? <\/strong>It\u2019s an <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\">important KPI to track<\/a> to assess overall efficiency and 5-8% is a good benchmark to aim for in regard to the average abandonment rate.\u00a0<br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong>5-8%<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u062d\u0638\u0648\u0631\u0629<\/h4>\n\n\n\n<p>\u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0647\u0648 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0627\u062a\u0635\u0644\u0648\u0627 \u0628\u0634\u0631\u0643\u062a\u0643 \u0648\u0633\u0645\u0639\u0648\u0627 \u0646\u063a\u0645\u0629 \u0645\u0634\u063a\u0648\u0644.  <\/p>\n\n\n\n<p>\u0648\u062a\u0631\u062a\u0628\u0637 \u0642\u064a\u0645\u0629 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u0628\u0645\u062f\u0649 \u062c\u0648\u062f\u0629 \u0645\u0648\u0638\u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629\u060c \u0644\u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0627 \u064a\u0633\u0645\u0639\u0648\u0646 \u0646\u063a\u0645\u0629 \u0645\u0634\u063a\u0648\u0644 \u0625\u0644\u0627 \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0645\u0634\u063a\u0648\u0644\u064a\u0646 \u0628\u0645\u0633\u0627\u0639\u062f\u0629 \u0623\u0634\u062e\u0627\u0635 \u0622\u062e\u0631\u064a\u0646.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0633\u0645\u0627\u0639 \u0646\u063a\u0645\u0629 \u0645\u0634\u063a\u0648\u0644 \u0623\u0645\u0631 \u0645\u062d\u0628\u0637 \u0644\u0644\u062c\u0645\u064a\u0639\u060c \u062e\u0627\u0635\u0629 \u0639\u0646\u062f\u0645\u0627 \u064a\u062d\u0627\u0648\u0644\u0648\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0634\u0631\u0643\u0629 \u0645\u0627. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0628\u0642\u0649 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0645\u0646\u062e\u0641\u0636\u0627\u064b \u0642\u062f\u0631 \u0627\u0644\u0625\u0645\u0643\u0627\u0646.  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.observe.ai\/blog\/the-big-list-of-contact-center-interactions-and-kpis\" target=\"_blank\" rel=\"noopener\">\u0623\u0642\u0644 \u0645\u0646 2%<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 (AWT)<\/h4>\n\n\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0642\u0633\u0645\u0629 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0637\u0648\u0627\u0628\u064a\u0631 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0644\u0641\u062a\u0631\u0629 \u0645\u0639\u064a\u0646\u0629 \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u062a\u0644\u0643 \u0627\u0644\u0641\u062a\u0631\u0629.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0625\u0646\u0647 \u0645\u0642\u064a\u0627\u0633 \u064a\u0633\u0647\u0644 \u062d\u0633\u0627\u0628\u0647 \u0648\u064a\u0645\u0646\u062d\u0643 \u0641\u0643\u0631\u0629 \u062c\u064a\u062f\u0629 \u0639\u0646 \u0645\u062f\u0649 \u0631\u0636\u0627 \u0639\u0645\u0644\u0627\u0626\u0643 \u0639\u0646 \u0645\u062f\u0649 \u0627\u0647\u062a\u0645\u0627\u0645 \u0648\u0643\u0644\u0627\u0626\u0643.  <\/p>\n\n\n\n<p>\u0648\u0641\u0642\u064b\u0627 \u0644\u0628\u062d\u062b \u062d\u062f\u064a\u062b \u0623\u062c\u0631\u0627\u0647 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 Helper\u060c \u0641\u0625\u0646 <a href=\"https:\/\/www.callcentrehelper.com\/resource.php?id=1913\" target=\"_blank\" rel=\"noopener\">36% \u0645\u0646 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646<\/a> \u0633\u064a\u0646\u062a\u0638\u0631\u0648\u0646 \u0644\u0645\u062f\u0629 \u062f\u0642\u064a\u0642\u0629 \u0648\u0627\u062d\u062f\u0629 \u0641\u0642\u0637 \u0642\u0628\u0644 \u0627\u0644\u062a\u062e\u0644\u064a \u0639\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0645\u0646 \u0627\u0644\u0648\u0627\u0636\u062d \u0623\u0646\u0647 \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0646\u062e\u0641\u0636\u0627\u064b!  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/ozonetel.com\/call-centre-metrics-2021-22\/\" target=\"_blank\" rel=\"noopener\">\u062d\u0648\u0627\u0644\u064a 45 \u062b\u0627\u0646\u064a\u0629<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062d\u0631\u062c\u0629 \u0644\u0644\u0639\u0645\u0644\u064a\u0629<\/h3>\n\n\n\n<p>\u0644\u0627 \u062a\u0642\u062a\u0635\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0639\u0644\u0649 \u062a\u062a\u0628\u0639 \u0635\u0627\u0641\u064a \u0623\u0631\u0628\u0627\u062d \u0634\u0631\u0643\u062a\u0643 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u0642\u0637. \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0623\u064a\u0636\u0627\u064b \u0628\u062a\u0642\u064a\u064a\u0645 \u0633\u064a\u0631 \u0639\u0645\u0644\u0643 \u0648\u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0645\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629. \u0647\u0630\u0627 \u0647\u0648 \u0645\u0627 \u062a\u0633\u0627\u0639\u062f \u0641\u064a\u0647 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u0647\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u064a\u0629.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/h4>\n\n\n\n<p>\u064a\u064f\u0634\u064a\u0631 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0625\u0644\u0649 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0648\u0643\u0644\u0627\u0624\u0643 \u0644\u0644\u0631\u062f \u0639\u0644\u0649 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0643\u0645\u0627 \u062a\u0645 \u0642\u064a\u0627\u0633\u0647 \u0645\u0646 \u0628\u062f\u0627\u064a\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0631\u0646\u064a\u0646.  <\/p>\n\n\n\n<p>\u0648\u062a\u062c\u062f\u0631 \u0627\u0644\u0625\u0634\u0627\u0631\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0647\u0630\u0627 \u0644\u0627 \u064a\u0634\u0645\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0639\u0645\u0644\u0627\u0624\u0643 \u0641\u064a \u0627\u0644\u062a\u0646\u0642\u0644 \u0639\u0628\u0631 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u060c \u0625\u0630\u0627 \u0643\u0627\u0646 \u0644\u062f\u064a\u0643 \u0646\u0638\u0627\u0645.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0625\u0646\u0647 \u0645\u0642\u064a\u0627\u0633 \u0646\u0642\u064a \u062c\u062f\u064b\u0627 \u0644\u0642\u062f\u0631\u0629 \u0648\u0643\u0644\u0627\u0626\u0643 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0641\u0648\u0631 \u0648\u0631\u0648\u062f\u0647\u0627.  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.liveagent.com\/research\/call-center-benchmarks\/\" target=\"_blank\" rel=\"noopener\">34.4 \u062b\u0627\u0646\u064a\u0629<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629<\/h4>\n\n\n\n<p>\u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u062a\u062a\u0628\u0639 \u0648\u0641\u0647\u0645 \u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0633\u0647\u0644 \u062a\u062a\u0628\u0639\u0647\u0627 \u0648\u0641\u0647\u0645\u0647\u0627\u060c \u0648\u0647\u0648 \u0623\u062d\u062f \u0623\u0647\u0645 \u0645\u0642\u0627\u064a\u064a\u0633 \u0643\u0641\u0627\u0621\u0629 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u064a\u0628\u0644\u063a \u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u062d\u0648\u0627\u0644\u064a \u0623\u0631\u0628\u0639 \u062f\u0642\u0627\u0626\u0642. \u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0623\u0642\u0644\u060c \u0641\u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u064a\u0639\u0645\u0644\u0648\u0646 \u0628\u0643\u0641\u0627\u0621\u0629.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0633\u064a\u0645\u0646\u062d\u0643 \u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0648\u0627\u0644\u0635\u0627\u062f\u0631\u0629 \u0646\u0638\u0631\u0629 \u062b\u0627\u0642\u0628\u0629 \u0645\u0647\u0645\u0629 \u062d\u0648\u0644 \u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u0629 \u0648\u0643\u0644\u0627\u0626\u0643 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a\u0647\u0645 \u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u064a\u0648\u0645\u064a.<br\/><\/p>\n\n\n\n<p><strong>Global Benchmark: <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-center-statistics-that-count\/\">Four minutes<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u0639\u062f\u0644 \u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a<\/h4>\n\n\n\n<p>\u064a\u0645\u0646\u062d\u0643 \u0645\u0639\u062f\u0644 \u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0641\u0643\u0631\u0629 \u0639\u0646 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u0642\u0628\u0644 \u0641\u064a\u0647 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0623\u0639\u0644\u0649 \u0648\u0623\u062f\u0646\u0649 \u062d\u062c\u0645 \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0633\u064a\u0633\u0645\u062d \u0644\u0643 \u062a\u062a\u0628\u0639 \u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0647\u0630\u0627 \u0628\u0635\u064a\u0627\u063a\u0629 \u062c\u062f\u0627\u0648\u0644 \u0639\u0645\u0644 \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0648\u0630\u0643\u064a\u0629 \u0644\u0648\u0643\u0644\u0627\u0626\u0643 \u0628\u062d\u064a\u062b \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u062f\u0627\u0626\u0645\u064b\u0627 \u0639\u062f\u062f \u0643\u0627\u0641\u064d \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646\u060c \u062d\u062a\u0649 \u0641\u064a \u0623\u0643\u062b\u0631 \u0627\u0644\u0623\u064a\u0627\u0645 \u0627\u0632\u062f\u062d\u0627\u0645\u064b\u0627.  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong>\u0633\u064a\u062e\u062a\u0644\u0641 \u0645\u0646 \u0645\u0631\u0643\u0632 \u0627\u062a\u0635\u0627\u0644 \u0625\u0644\u0649 \u0622\u062e\u0631<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0648\u0644\u0629 (AHT)<\/h4>\n\n\n\n<p>\u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u062f\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u0643\u0644\u0627\u0626\u0643 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0646\u0647\u0627\u064a\u0629. \u062a\u0628\u062f\u0623 \u0627\u0644\u0633\u0627\u0639\u0629 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0635\u0644 \u0639\u0645\u064a\u0644\u0643 \u0628\u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u062a\u0646\u062a\u0647\u064a \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0648\u0643\u064a\u0644\u0643 \u062c\u0627\u0647\u0632\u0627\u064b \u0644\u062a\u0644\u0642\u064a \u0645\u0643\u0627\u0644\u0645\u0629 \u062c\u062f\u064a\u062f\u0629.  <\/p>\n\n\n\n<p>\u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646\u0647 \u064a\u0634\u0645\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u064a\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646\u060c \u0648\u0627\u0644\u062a\u0646\u0642\u0644 \u0639\u0628\u0631 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u060c \u0648\u0627\u0644\u062a\u062d\u062f\u062b \u0645\u0639 \u0627\u0644\u0648\u0643\u064a\u0644\u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u064a\u0647 \u0648\u0643\u0644\u0627\u0624\u0643 \u0641\u064a \u062a\u0648\u062b\u064a\u0642 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u0628\u0639\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629.  <\/p>\n\n\n\n<p><strong>Why is that important? <\/strong>AHT is a good metric for evaluating the efficiency of your agents, and your call center reporting software should let you create <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-center-statistics-that-count\/\">reports on individual agents<\/a>. Make sure, however, that you don\u2019t place too much of an emphasis on having a low AHT \u2014 rushed agents are prone to make more mistakes and often offer a lower quality of customer service.\u00a0<\/p>\n\n\n\n<p>\u064a\u062c\u0628 \u0623\u0646 \u062a\u0642\u0631\u0631 \u0645\u0639\u064a\u0627\u0631\u0627\u064b \u0645\u0639\u064a\u0627\u0631\u0627\u064b \u0645\u0646\u0637\u0642\u064a\u0627\u064b \u0644\u0639\u0645\u0644\u0643 \u0648\u0627\u0637\u0644\u0628 \u0645\u0646 \u0648\u0643\u0644\u0627\u0626\u0643 \u0623\u0646 \u064a\u0633\u0639\u0648\u0627 \u0644\u062a\u062d\u0642\u064a\u0642\u0647 \u0634\u0647\u0631\u064a\u0627\u064b.  <br\/><\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a: <\/strong><a href=\"https:\/\/www.liveagent.com\/research\/call-center-benchmarks\/\" target=\"_blank\" rel=\"noopener\">\u0633\u062a \u062f\u0642\u0627\u0626\u0642<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0639\u0645\u0644 \u0628\u0639\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (ACW)<\/h4>\n\n\n\n<p>\u0628\u0639\u062f \u0643\u0644 \u0645\u0643\u0627\u0644\u0645\u0629\u060c \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0647\u0645\u0629. \u0642\u062f \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0627\u0633\u062a\u0643\u0645\u0627\u0644 \u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a\u060c \u0648\u062a\u062d\u062f\u064a\u062b \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u0645\u0627 \u0634\u0627\u0628\u0647 \u0630\u0644\u0643. \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0625\u0643\u0645\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u062a\u0633\u062c\u064a\u0644\u0647 \u0643\u0645\u0624\u0634\u0631 \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a \u0644\u0648\u0642\u062a \u0627\u0644\u0639\u0645\u0644 \u0628\u0639\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629.  <\/p>\n\n\n\n<p><strong>\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0630\u0644\u0643\u061f  <\/strong>\u0643\u0644\u0645\u0627 \u0632\u0627\u062f \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u064a\u0647 \u0648\u0643\u0644\u0627\u0624\u0643 \u0639\u0644\u0649 ACW\u060c \u0642\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u0648\u0646\u0647 \u0641\u064a \u0645\u0633\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643. \u0625\u0646 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u062f\u064a\u0643 \u0645\u0646\u062e\u0641\u0636\u064b\u0627\u060c \u064a\u062d\u0633\u0650\u0651\u0646 \u0645\u0646 \u0643\u0641\u0627\u0621\u0629 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u062f\u064a\u0643.  <\/p>\n\n\n\n<p>\u0648\u0641\u064a \u062d\u064a\u0646 \u0623\u0646\u0647 \u064a\u0645\u0643\u0646 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u062e\u0641\u0636\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0644\u0633\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 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\u0625\u0644\u0642\u0627\u0621 \u0646\u0638\u0631\u0629 \u0634\u0627\u0645\u0644\u0629 \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u0627\u0631\u062a\u0628\u0627\u0637 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0628\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a<\/h3>\n\n\n\n<p>\u0645\u0639 \u0648\u062c\u0648\u062f \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u064a \u062a\u0637\u0641\u0648 \u0639\u0644\u0649 \u0627\u0644\u0633\u0637\u062d\u060c \u0642\u062f \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0623\u0646 \u062a\u0646\u0634\u063a\u0644 \u0628\u062a\u0641\u0627\u0635\u064a\u0644 \u0623\u0631\u0642\u0627\u0645 \u0623\u062f\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.  <\/p>\n\n\n\n<p>\u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0623\u0646 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\u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0641\u064a \u062a\u0642\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0648\u0645\u0642\u0627\u0631\u0646\u062a\u0647\u0627 \u0628\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062a\u064a \u0648\u0636\u0639\u062a\u0647\u0627\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0634\u0631\u0639 \u0641\u064a \u0635\u064a\u0627\u063a\u0629 \u0642\u0627\u0626\u0645\u0629 \u0628\u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0641\u064a \u0645\u062c\u0627\u0644\u0627\u062a \u0645\u062d\u062f\u062f\u0629.  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0647\u0644 \u0644\u062f\u064a\u0643 <strong>\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u0631\u062a\u0641\u0639 \u0644\u0644\u063a\u0627\u064a\u0629\u061f<\/strong> \u062d\u062f\u062f \u0645\u0648\u0639\u062f\u0627\u064b \u0644\u062a\u062f\u0631\u064a\u0628 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0644\u0648\u0643\u0644\u0627\u0626\u0643 \u062d\u062a\u0649 \u064a\u062a\u0645\u0643\u0646\u0648\u0627 \u0645\u0646 \u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u062e\u0641\u0636 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645.  <\/li>\n\n\n\n<li>\u0645\u0627\u0630\u0627 \u0644\u0648 <strong>\u0643\u0627\u0646 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0639\u0645\u0644 \u0628\u0639\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u062e\u0627\u0631\u062c \u0627\u0644\u0645\u062e\u0637\u0637\u0627\u062a\u061f<\/strong> \u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062d\u0644\u0648\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0645\u062b\u0644 CloudTalk\u060c \u0648\u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u064a\u0647 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u0634\u063a\u0648\u0644\u0629 \u0628\u0639\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0643\u0628\u0631 \u0645\u0646\u0647\u0627.  <\/li>\n\n\n\n<li>\u0647\u0644 <strong>\u064a\u0632\u064a\u062f \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631<\/strong> \u0644\u062f\u064a\u0643 <strong>\u0639\u0646 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u061f<\/strong> \u0631\u0628\u0645\u0627 \u064a\u0645\u0643\u0646\u0643 \u062a\u062e\u0635\u064a\u0635 \u062a\u0648\u062c\u064a\u0647 \u0645\u0643\u0627\u0644\u0645\u0627\u062a\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0644\u0636\u0645\u0627\u0646 \u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 \u0628\u0633\u0631\u0639\u0629 \u0623\u0643\u0628\u0631.<\/li>\n\n\n\n<li>\u0647\u0644 <strong>\u062a\u0644\u0627\u062d\u0638 \u0627\u0631\u062a\u0641\u0627\u0639 \u0645\u0639\u062f\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u062d\u0638\u0648\u0631\u0629\u061f<\/strong> \u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u0648\u0638\u064a\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0623\u0648 \u062c\u062f\u0648\u0644\u0629 \u0648\u0643\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0644\u062a\u063a\u0637\u064a\u0629 \u0627\u0644\u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u0627\u0632\u062f\u062d\u0627\u0645\u0627\u064b.  <\/li>\n<\/ul>\n\n\n\n<p>No matter what you choose to do, be sure to track all of it over time and to keep your whole team up-to-date on your progress. One great way to do the latter is with a <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/wallboard-2\/\">call center wallboard<\/a>. This way, you can quickly see what works for your business \u2014 and keep doing it!\u00a0<br\/><\/p>\n\n\n\n<p><strong>\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643: <\/strong>\u0643\u0646 \u0648\u0627\u0636\u062d\u064b\u0627 \u0628\u0634\u0623\u0646 \u0623\u0647\u062f\u0627\u0641\u0643 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0641\u064a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0627\u0646\u062a\u0628\u0647 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0625\u0644\u0649 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0648\u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u062a\u064a \u062a\u0639\u0643\u0633 \u062a\u0644\u0643 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631. \u0627\u0633\u062a\u062e\u062f\u0645 \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0644\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630. \u062b\u0645 \u0627\u062a\u062e\u0630 \u062e\u0637\u0648\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648\u062a\u062a\u0628\u0639\u0647\u0627.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u062a\u0642\u0627\u0631\u064a\u0631 \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/h2>\n\n\n\n<p>\u0625\u0646 \u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0644\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0647\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062a\u0637\u0648\u0631.  <\/p>\n\n\n\n<p>CloudTalk more than fits the bill here. Our advanced, back-end data collection algorithms let call center managers kick back and watch the data roll in\u2014straight away, via a <a href=\"https:\/\/test-staging.cloudtalk.io\/dashboard\/\">real-time dashboard<\/a> if they prefer.\u00a0<\/p>\n\n\n\n<p>\u0645\u0639 \u0625\u0632\u0627\u0644\u0629 \u0639\u0628\u0621 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0639\u0646 \u0643\u0627\u0647\u0644\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u0639\u062f\u0627\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u062a\u062d\u0648\u064a\u0644 \u0627\u0646\u062a\u0628\u0627\u0647\u0647\u0645 \u0625\u0644\u0649 \u0645\u0647\u0627\u0645 \u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629. \u0623\u0634\u064a\u0627\u0621 \u0645\u062b\u0644 \u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0631\u063a\u0628\u0648\u0646 \u0641\u064a \u062a\u062a\u0628\u0639\u0647\u0627 \u0641\u064a \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0648\u0648\u0636\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0644\u062a\u0644\u0643 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0623\u0643\u0628\u0631 \u0642\u062f\u0631 \u0645\u0646 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645.  <\/p>\n\n\n\n<p>\u0633\u0646\u062a\u0646\u0627\u0648\u0644 \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u062a\u0628\u0633\u064a\u0637 CloudTalk \u0644\u0639\u0645\u0644\u064a\u0629 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062c\u0639\u0644 \u0625\u0639\u062f\u0627\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0623\u0633\u0647\u0644 \u0645\u0646 \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0646\u0645\u0648\u0630\u062c \u062a\u0642\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf.png\" alt=\"\" class=\"wp-image-185252\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-group-reporting-atf-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure><\/div>\n\n\n<p>\u0623\u062d\u062f \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0631\u0627\u0626\u0639\u0629 \u0641\u064a CloudTalk \u0647\u0648 \u0623\u0646\u0647 \u064a\u0645\u0646\u062d\u0643 \u0648\u0635\u0648\u0644\u0627\u064b \u0633\u0647\u0644\u0627\u064b \u0625\u0644\u0649 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u064a\u0645\u0643\u0646\u0643 \u062a\u062a\u0628\u064f\u0651\u0639 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0647\u0645\u0629 \u0623\u062b\u0646\u0627\u0621 \u062a\u062f\u0641\u0642 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.  <\/p>\n\n\n\n<p>\u0636\u0645\u0646 \u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u0628\u0648\u064a\u0628 &#8220;\u0633\u062c\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a&#8221; \u0641\u064a \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a\u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0633\u062a\u062c\u062f \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0631\u0624\u0649\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0644\u0639\u062f\u062f \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0644\u0642\u0627\u0647\u0627 \u0648\u0643\u0644\u0627\u0624\u0643<\/li>\n\n\n\n<li>\u0627\u0644\u0639\u062f\u062f \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0641\u0627\u0626\u062a\u0629 \u0627\u0644\u062a\u064a \u0627\u0646\u0632\u0644\u0642\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0634\u0642\u0648\u0642<\/li>\n\n\n\n<li>\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u0643\u0644\u0627\u0626\u0643<\/li>\n\n\n\n<li>\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u0632\u0645\u0646\u064a\u0629 \u0627\u0644\u062a\u064a \u0627\u0646\u062a\u0638\u0631\u0647\u0627 \u0639\u0645\u0644\u0627\u0624\u0643 \u062e\u0644\u0627\u0644 \u0641\u062a\u0631\u0629 \u0645\u0639\u064a\u0646\u0629<\/li>\n\n\n\n<li>\u0648\u0623\u0643\u062b\u0631 \u0645\u0646 \u0630\u0644\u0643.  <\/li>\n<\/ul>\n\n\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062c\u0645\u064a\u0639 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u062a\u0642\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0623\u0648 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u062c\u0632\u0627\u0621 \u0645\u0646\u0647\u0627 \u0641\u0642\u0637 &#8211; \u0646\u062a\u0631\u0643 \u0627\u0644\u0623\u0645\u0631 \u0644\u062a\u0642\u062f\u064a\u0631\u0643.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0648\u0643\u064a\u0644<\/h3>\n\n\n\n<p>CloudTalk also gives managers the ability to filter call center statistics by agent, so you can analyze the work of your best-performing agents, worst-performing agents, and everyone in between. It\u2019s a great way to get a proper overview of <a href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">contact center team results<\/a>.\u00a0<\/p>\n\n\n\n<p>\u0644\u0643\u0644 \u0648\u0643\u064a\u0644\u060c \u064a\u0645\u0643\u0646\u0643 \u0623\u0646 \u062a\u0631\u0649  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0625\u062c\u0645\u0627\u0644\u064a \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629<\/li>\n\n\n\n<li>\u0625\u062c\u0645\u0627\u0644\u064a \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0648\u0627\u0644\u0635\u0627\u062f\u0631\u0629<\/li>\n<\/ul>\n\n\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u0645\u0642\u0627\u0631\u0646\u0629 \u0648\u0643\u0644\u0627\u0626\u0643 \u062c\u0646\u0628\u064b\u0627 \u0625\u0644\u0649 \u062c\u0646\u0628 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0623\u062f\u0627\u0621 \u0641\u0631\u064a\u0642\u0643.  <\/p>\n\n\n\n<p>\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u0623\u0646 \u064a\u0633\u0644\u0637 \u062a\u0642\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0623\u062f\u0627\u0621 \u0648\u0643\u064a\u0644 \u0645\u0639\u064a\u0646 \u062e\u0644\u0627\u0644 \u0641\u062a\u0631\u0629 \u0645\u0639\u064a\u0646\u0629\u060c \u0641\u0625\u0646 \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0648\u0643\u064a\u0644 \u062a\u062a\u064a\u062d \u0644\u0643 \u062a\u062c\u0645\u064a\u0639 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0633\u0631\u0639\u0629 \u0648\u0633\u0647\u0648\u0644\u0629.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"532\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-1024x532.png\" alt=\"\" class=\"wp-image-204570\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-1024x532.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-300x156.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-768x399.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-1536x798.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-2048x1064.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-1920x997.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-1320x686.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-760x395.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-424x220.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-200x104.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-24-88x46.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u062e\u062a\u0628\u0631 \u062a\u0642\u0627\u0631\u064a\u0631\u0643 \u0648\u0631\u0627\u062c\u0639\u0647\u0627 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u0627 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d<\/h2>\n\n\n\n<p>\u0625\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u062e\u062a\u0628\u0627\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0627\u0643\u0632 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\u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0647\u064a \u0645\u0641\u062a\u0627\u062d \u0646\u062c\u0627\u062d \u0623\u064a \u0645\u0631\u0643\u0632 \u0627\u062a\u0635\u0627\u0644 \u062d\u062f\u064a\u062b. \u0641\u0647\u064a \u062a\u0642\u062f\u0645 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u0647\u0645\u0629 \u0628\u0637\u0631\u064a\u0642\u0629 \u0633\u0647\u0644\u0629 \u0627\u0644\u0647\u0636\u0645 \u0628\u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0644\u0644\u0625\u062f\u0627\u0631\u0629 \u0623\u0646 \u062a\u0641\u0647\u0645 \u0628\u0633\u0631\u0639\u0629 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645\u062b\u0644 \u0623\u0647\u062f\u0627\u0641\u064b\u0627 \u0630\u0627\u062a \u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0644\u0644\u062a\u062d\u0633\u064a\u0646.  <\/p>\n\n\n\n<p>\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u060c \u062d\u064a\u062b \u0642\u062f \u062a\u0633\u0627\u0639\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0646\u062a\u0638\u0645\u0629 \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u064a\u0646\u0629 \u062a\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0623\u0645 \u0644\u0627.  <\/p>\n\n\n\n<p>It\u2019s a process that takes time, and while it\u2019s worth every minute you dedicate to it, it\u2019s also vital to make the process as efficient as possible.\u00a0<br\/>That\u2019s where cutting-edge call center reporting software like CloudTalk comes in. If you want to see how CloudTalk can optimize your call center reporting process, give our <a href=\"https:\/\/test-staging.cloudtalk.io\/ar\/%D9%86%D8%B3%D8%AE%D8%A9-%D8%AA%D8%AC%D8%B1%D9%8A%D8%A8%D9%8A%D8%A9-%D9%85%D8%AC%D8%A7%D9%86%D9%8A%D8%A9-%D9%84%D9%85%D8%AF%D8%A9-14-%D9%8A%D9%88%D9%85%D8%A7-%D9%85%D9%86-cloudtalk\/\">14-day free trial a try (no credit card required!)<\/a>.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u062a\u064a \u0633\u064a\u0646\u062a\u0638\u0631\u0647\u0627 \u0627\u0644\u0645\u062a\u0635\u0644\u0648\u0646 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0642\u0628\u0644 \u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629\u061f \u0643\u0645 \u0645\u0631\u0629 \u064a\u062a\u0645 \u062d\u0644 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647\u0645 \u0645\u0646 \u0627\u0644\u0645\u0631\u0629 \u0627\u0644\u0623\u0648\u0644\u0649\u061f&#8230;<\/p>\n","protected":false},"author":31,"featured_media":278052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[561],"tags":[],"class_list":["post-225974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-561"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/posts\/225974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/comments?post=225974"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/posts\/225974\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/media\/278052"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/media?parent=225974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/categories?post=225974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ar\/wp-json\/wp\/v2\/tags?post=225974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}